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Retention Manager Jobs in Georgia (NOW HIRING)

BGDC Distribution

Recruiting Specialist

Forest Park, GA · On-site

$65K - $70K/yr

Retention Manager, the Recruiting Specialists is responsible for leading full-cycle recruiting efforts to support high-volume staffing needs across distribution centers within an assigned region.

BGDC Distribution

Recruiting Specialist

Forest Park, GA · On-site

$60 - $80/hr

Under the direction of the Talent & Retention Manager, the Recruiting Specialists is responsible for leading full-cycle recruiting efforts to support high-volume staffing needs across distribution ...

Gusto, Inc.

Expansion Account Manager

Atlanta, GA · On-site +1

The measure of success in this role is Net Dollar Retention: durable expansion revenue, value ... About the Team The Account Management team helps small businesses get real value out of Gusto ...

Lion Real Estate Group

Community Manager

Atlanta, GA · On-site

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Future Career Opportunities

Community Manager

Atlanta, GA · On-site

$78K - $90K/yr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

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Retention Manager information

See Georgia salary details

$19.1K

$40.9K

$66.1K

How much do retention manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for retention manager in Georgia is $40,872.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,678.00 and $45,905.00 per year, depending on experience, location, and employer.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the most commonly searched types of Retention jobs in Georgia?

The most popular types of Retention jobs in Georgia are:

What are popular job titles related to Retention Manager jobs in Georgia?

For Retention Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Retention Manager jobs in Georgia look for?

The top searched job categories for Retention Manager jobs in Georgia are:

What cities in Georgia are hiring for Retention Manager jobs?

Cities in Georgia with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Georgia as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,872 per year, or $19.6 per hour.

Business Retention & Marketing Program Manager

Wideopenwest

Augusta, GA • On-site

$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

The Opportunity
The Business Retention Lead plays a critical role in supporting the Business Retention team across three key areas: advertising continuity and coordination, strategic marketing for the Business Video Migration, and project management across concurrent customer-impacting initiatives.
This role keeps deliverables moving, customers informed, and leadership updated through ongoing periods of change-with a consistent focus on protecting and retaining the existing customer base.
What You'll Do
Base salary up to $80,000/year and comprehensive benefits include:
  • Medical, dental, vision, and life insurance
  • HSA and FSA available
  • 401(k) with company match
  • Paid time off & company holidays
  • Tuition reimbursement for continued development
  • Employee broadband discounts

Advertising Coordination & Continuity
  • Maintain advertising deliverables, campaigns, and vendor coordination on an ongoing basis, including providing coverage during team absences.

Business Retention Marketing
  • Coordinate the strategic marketing effort for Business Retention alongside the Director.
  • Translate campaign timing and customer segments into campaigns and hand creative to Marketing for execution.

Project Coordination
  • Manage concurrent customer-impacting initiatives, including:
    • Project trackers
    • Timelines
    • Cross-functional sequencing
    • Escalations

Customer Base Protection
  • Keep customer messaging consistent and well-timed across initiatives.
  • Identify and flag at-risk and high-value accounts.
  • Partner with Account Managers (AMs) on customer retention and save efforts.

Data & Insights
  • Pull and analyze retention, disconnect, and pipeline data.
  • Surface churn drivers, at-risk trends, and segment-level patterns.
  • Use insights to help shape strategic timing and prioritization.

Enablement Support
  • Assist in building playbooks and talking points.
  • Support process documentation that equips Business Customer-facing teams to consistently manage:
    • Renewals
    • Transitions
    • Customer-impacting changes

Reporting & Communication
  • Provide clear, regular status updates and reporting to the Director and leadership.
  • Keep Account Management and Field teams informed regarding timing and customer impact.
  • Perform other duties as assigned.

What You'll Bring
Minimum Required Education & Experience
  • Bachelor's degree in Marketing, Business Communication, or a related field-or an equivalent combination of education and experience.
  • 2+ years coordinating or managing cross-functional projects, ideally involving customer-impacting initiatives with multiple stakeholders and timelines.
  • 1+ year of experience in a marketing or advertising role, with hands-on experience taking campaigns from strategy through creative execution.
  • Demonstrated proficiency with project-tracking and reporting.
  • Comfort working with customer data.
  • Experience with CRM and/or billing systems preferred, including Salesforce and/or iCOMS.

Skills & Abilities for Success
  • Cross-functional project coordination or program management
  • Marketing strategy and execution coordination
  • Data-informed decision-making
  • Clear and effective communication

Physical Demands & Working Conditions
The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Regularly required to talk and hear
  • Required to use hands to type, handle objects, and paperwork
  • Required to use close vision and be able to focus
  • Frequently required to sit, stand, bend at the knees and waist, and walk
  • Primarily an office-based or remote/hybrid role with extended periods of computer use
  • Occasional travel, up to 15%, for partner meetings, business reviews, and industry events

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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