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Retention Account Manager Jobs in Reston, VA (NOW HIRING)

Allied Universal

Account Manager

Leesburg, VA · On-site

$84K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Experience in leading, developing, and retaining a dynamic team while building positive client ...

Allied Universal

Account Manager

Leesburg, VA · On-site

$84K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Experience in leading, developing, and retaining a dynamic team while building positive client ...

Health Evolution

Strategic Account Manager

Washington, DC · On-site

  • Medical

  • Retirement

  • PTO

... care The Manager, Strategic Accounts owns a portfolio of strategic memberships, serving as the ... This role drives member satisfaction, retention, and revenue growth by deepening executive ...

Health Evolution

Strategic Account Manager

Washington, DC · On-site

  • Medical

  • Retirement

  • PTO

... care The Manager, Strategic Accounts owns a portfolio of strategic memberships, serving as the ... This role drives member satisfaction, retention, and revenue growth by deepening executive ...

Health Evolution

Strategic Account Manager

Washington, DC · On-site +1

  • Medical

  • Retirement

  • PTO

... care The Manager, Strategic Accounts owns a portfolio of strategic memberships, serving as the ... This role drives member satisfaction, retention, and revenue growth by deepening executive ...

Kharon

Account Manager - Resellers

Washington, DC · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Account Manager - Resellers Application Deadline: 31 August 2026 Department: Customer Success ... retention and growth targets in a fast-paced environment. * Familiarity with CRM tools (e.g ...

M.C. Dean, Inc

Account Manager

Bethesda, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Account Manager is responsible for leading and managing the service, inspection, and testing ... Ensure accurate documentation, reporting, and record retention in accordance with federal ...

nitra

Account Manager (NitraMart)

Washington, DC · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

An experienced Account Manager to manage and grow a book of business within Nitramart, Nitra ... This role is focused on customer retention, revenue growth, cross-selling, and upselling within a ...

nitra

Account Manager (NitraMart)

Washington, DC · Hybrid

An experienced Account Manager to manage and grow a book of business within Nitramart, Nitra ... This role is focused on customer retention, revenue growth, cross-selling, and upselling within a ...

Fox Pest Control

Commercial Account Mgr

Sterling, VA · On-site

$60K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your days also include time in commercial lead generation, contacting referrals & tech generated leads, general commercial sales activities, account management, building client retention and growth ...

Fox Pest Control

Commercial Account Mgr

Sterling, VA · On-site

$60K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your days also include time in commercial lead generation, contacting referrals & tech generated leads, general commercial sales activities, account management, building client retention and growth ...

EquipmentShare

National Account Manager

Catlett, VA · On-site

$96K - $124K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're hiring a National Account Manager for our Catlett, VA division, and we're looking for someone ... That means attracting, developing, and retaining great people from all walks of life. We value ...

SpaceX

Starlink Account Manager (US Federal)

Washington, DC · On-site

$115K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Retaining and growing the value of accounts * As an extreme owner of assigned accounts, identify ... Experience managing multiple complex projects and delivering under tight deadlines and resource ...

Kastle Systems

Strategic Account Manager

Falls Church, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The Strategic Account Manager is a senior-level, strategic role responsible for the end-to-end ... retention, and growth by aligning corporate-level objectives with local execution and by serving as ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Reston, VA

Retention Account Manager information

See Reston, VA salary details

$30.7K

$68.5K

$110.3K

How much do retention account manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for retention account manager in Reston, VA is $68,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $81,700.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are popular job titles related to Retention Account Manager jobs in Reston, VA?

For Retention Account Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Retention Account Manager jobs in Reston, VA look for?

The top searched job categories for Retention Account Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Retention Account Manager jobs?

Cities near Reston, VA with the most Retention Account Manager job openings:

Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $68,472 per year, or $32.9 per hour.

Account Manager

Allied Universal

Leesburg, VA • On-site

$84K/yr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,556 frontline employees who took The Breakroom Quiz

77th of 116 rated security

Job description

Overview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.
Full-time
Salary $84,968.00
Why Join Allied Universal?
  • Career Growth: Opportunities to advance within a global leader in security services
  • Impactful Work: Play a vital role in protecting people, property, and businesses
  • Supportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:
  • Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
  • Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
  • Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
  • Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
  • Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

QUALIFICATIONS (MUST HAVE):
  • High school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
  • Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
  • Experience in leading, developing, and retaining a dynamic team while building positive client relationships
  • Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
  • Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
  • Proficiency in web-based applications and computer systems, including Microsoft Office
  • Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
  • Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE):
  • College degree in Business Administration or a law enforcement-related field
  • Law enforcement, military, and/or contract or proprietary security services, or facility management experience
  • American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
  • Previous payroll, billing, or scheduling experience
  • Aptitude with security systems: CCTV, access control, and badge administration
  • Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1649562

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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