Account Manager
Indianapolis, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Indianapolis, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Indianapolis, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Indianapolis, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Fort Wayne, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... What's In It for You We are committed to caring for our people, which is why our retention has been ...
Account Manager
Fort Wayne, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... What's In It for You We are committed to caring for our people, which is why our retention has been ...
Account Manager
Beech Grove, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Beech Grove, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
New Haven, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... What's In It for You We are committed to caring for our people, which is why our retention has been ...
New
Account Manager
New Haven, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... What's In It for You We are committed to caring for our people, which is why our retention has been ...
New
Account Manager
Leo-cedarville, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... What's In It for You We are committed to caring for our people, which is why our retention has been ...
New
Account Manager
Leo-cedarville, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... What's In It for You We are committed to caring for our people, which is why our retention has been ...
New
Account Manager
Homecroft, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Homecroft, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Warren Park, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Warren Park, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Fort Wayne, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... What's In It for You We are committed to caring for our people, which is why our retention has been ...
Account Manager
Fort Wayne, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... What's In It for You We are committed to caring for our people, which is why our retention has been ...
Account Manager
Indianapolis, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Indianapolis, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Rocky Ripple, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Rocky Ripple, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Crows Nest, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Crows Nest, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Spring Hills, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Spring Hills, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ...
The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ...
Account Manager
Indianapolis, IN · On-site
The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ...
Account Manager
Indianapolis, IN · On-site
The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ...
Strategic Account Manager
Greenfield, IN · On-site
$81K/yr
Customer retention and execution on the strategy for each account * Having a deep understanding of ... A minimum of 10 years of managing a team and successfully driving organic growth and strong track ...
Quick apply
Strategic Account Manager
Greenfield, IN · On-site
$81K/yr
Customer retention and execution on the strategy for each account * Having a deep understanding of ... A minimum of 10 years of managing a team and successfully driving organic growth and strong track ...
Account Manager
Huntertown, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... What's In It for You We are committed to caring for our people, which is why our retention has been ...
New
Account Manager
Huntertown, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... What's In It for You We are committed to caring for our people, which is why our retention has been ...
New
Account Manager
Wynnedale, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Wynnedale, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
North Crows Nest, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
North Crows Nest, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Senior Technical Account Manager
Indianapolis, IN · On-site +1
Experienced professional managing complex enterprise customer relationships, supporting retention, adoption, and account growth. * Able to act as a trusted technical advisor to IT and infrastructure ...
Senior Technical Account Manager
Indianapolis, IN · On-site +1
Experienced professional managing complex enterprise customer relationships, supporting retention, adoption, and account growth. * Able to act as a trusted technical advisor to IT and infrastructure ...
Retention Account Manager information
How does a retention account manager typically collaborate with other departments to improve customer retention?
Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.
What is a retention account manager?
Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.
What skills and qualifications are needed to thrive as a retention account manager?
To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.
What is the difference between Retention Account Manager vs Customer Success Manager?
| Aspect | Retention Account Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Retaining existing clients and reducing churn | Ensuring overall customer satisfaction and success |
| Metrics | Customer retention rate, renewal rate | Customer satisfaction scores, Net Promoter Score (NPS) |
| Work Environment | Account management, client communication | Onboarding, ongoing support, relationship building |
| Common Industry Usage | Sales, SaaS, subscription services | Tech, SaaS, service industries |
While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.
What are popular job titles related to Retention Account Manager jobs in Indiana? For Retention Account Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Indiana look for? The top searched job categories for Retention Account Manager jobs in Indiana are:
What cities in Indiana are hiring for Retention Account Manager jobs? Cities in Indiana with the most Retention Account Manager job openings:
Job description
Relationships That Drive Results. Success That Lasts.
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your own portfolio of customer accounts and be given ownership to build a work schedule that best suits you and your customers. You'll make sales by maintaining customer relationships, demonstrating our latest tools on the spot, and providing high level customer consultation.
What You'll do
We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It's why we haven't gone through any waves of layoffs - even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It's why most of our account managers come from a non-construction background.
Success at Hilti comes down to teamwork and ability - the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.
This job is #LI-Hybrid, meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your own portfolio of customer accounts and be given ownership to build a work schedule that best suits you and your customers. You'll make sales by maintaining customer relationships, demonstrating our latest tools on the spot, and providing high level customer consultation.
What You'll do
- Building relationships - you'll meet with customers at a moment's notice or be actively present to capture the perfect business opportunity. You understand to create value in account(s) through long-term, profitable relationships.
- Time and Territory Management (TTM) - creating a daily schedule (including presence on jobsites and client offices) to optimize client potential and sales productivity by zone territory.
- Be a Hilti Champion - you'll carry the technical knowledge to present high level customer consultations in your defined territory and represent the Hilti brand in the marketplace.
- Tracking your progress - you'll utilize Salesforce to record all the interactions you had to make a sale as reporting is a key part of this role.
- High School Diploma or GED required
- Bachelor's Degree preferred or equivalent work experience
- At least three years of outside sales experience - preferably in an environment with set targets.
- Hands-on attitude - you'll be demonstrating our tools to our customers, using platforms such as Salesforce to keep track of everything, and collaborate with a variety of departments.
- Maintain a valid driver's license - we'll provide you with a company car, be sure you're ready to drive.
- Excellent time and territory management skills
- Must be able to walk on construction projects, climb scaffolding, and lift as much as 65 pounds at any given time.
- Work a flexible and varied schedule
We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It's why we haven't gone through any waves of layoffs - even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It's why most of our account managers come from a non-construction background.
Success at Hilti comes down to teamwork and ability - the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.
This job is #LI-Hybrid, meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.