Personal Lines Account Manager
$42K - $58K/yr
This role focuses on proactive account management, policy servicing, renewal oversight, and ... Coordinate with carriers to resolve claims and complex service issues Renewals & Retention * Lead ...
Personal Lines Account Manager
$42K - $58K/yr
This role focuses on proactive account management, policy servicing, renewal oversight, and ... Coordinate with carriers to resolve claims and complex service issues Renewals & Retention * Lead ...
Personal Lines Account Manager
Tipton, IN · On-site
$42K - $58K/yr
This role focuses on proactive account management, policy servicing, renewal oversight, and ... Coordinate with carriers to resolve claims and complex service issues Renewals & Retention * Lead ...
Personal Lines Account Manager
Tipton, IN · On-site
$42K - $58K/yr
This role focuses on proactive account management, policy servicing, renewal oversight, and ... Coordinate with carriers to resolve claims and complex service issues Renewals & Retention * Lead ...
The Position We're looking for an Account Manager who would enjoy working for a company that makes ... Retention of existing facilities: Sustains rapport with key accounts by making periodic visits - at ...
The Position We're looking for an Account Manager who would enjoy working for a company that makes ... Retention of existing facilities: Sustains rapport with key accounts by making periodic visits - at ...
Personal Lines Account Manager
Tipton, IN · On-site
$42K - $58K/yr
This role focuses on proactive account management, policy servicing, renewal oversight, and ... Coordinate with carriers to resolve claims and complex service issues Renewals & Retention * Lead ...
Quick apply
Personal Lines Account Manager
Tipton, IN · On-site
$42K - $58K/yr
This role focuses on proactive account management, policy servicing, renewal oversight, and ... Coordinate with carriers to resolve claims and complex service issues Renewals & Retention * Lead ...
Post-transition, SAMs retain responsibility for overall segment growth, market intelligence, and ... Enable Account Managers and Territory Sales Managers operating within the segment to succeed ...
Post-transition, SAMs retain responsibility for overall segment growth, market intelligence, and ... Enable Account Managers and Territory Sales Managers operating within the segment to succeed ...
Account Manager
Bedford, IN · On-site
The Position We're looking for an Account Manager who would enjoy working for a company that makes ... Retention of existing facilities: Sustains rapport with key accounts by making periodic visits - at ...
Account Manager
Bedford, IN · On-site
The Position We're looking for an Account Manager who would enjoy working for a company that makes ... Retention of existing facilities: Sustains rapport with key accounts by making periodic visits - at ...
Account Manager
Bedford, IN · On-site
The Position We're looking for an Account Manager who would enjoy working for a company that makes ... Retention of existing facilities: Sustains rapport with key accounts by making periodic visits - at ...
Account Manager
Bedford, IN · On-site
The Position We're looking for an Account Manager who would enjoy working for a company that makes ... Retention of existing facilities: Sustains rapport with key accounts by making periodic visits - at ...
Account Manager
Bedford, IN · On-site
$50K - $70K/yr
The Position We're looking for an Account Manager who would enjoy working for a company that makes ... Retention of existing facilities: Sustains rapport with key accounts by making periodic visits - at ...
Account Manager
Bedford, IN · On-site
$50K - $70K/yr
The Position We're looking for an Account Manager who would enjoy working for a company that makes ... Retention of existing facilities: Sustains rapport with key accounts by making periodic visits - at ...
Account Manager
Evansville, IN · On-site
The Position We're looking for an Account Manager who would enjoy working for a company that makes ... Retention of existing facilities: Sustains rapport with key accounts by making periodic visits - at ...
Account Manager
Evansville, IN · On-site
The Position We're looking for an Account Manager who would enjoy working for a company that makes ... Retention of existing facilities: Sustains rapport with key accounts by making periodic visits - at ...
Personal Lines Account Manager
Tipton, IN · On-site
$42K - $58K/yr
This role focuses on proactive account management, policy servicing, renewal oversight, and ... Coordinate with carriers to resolve claims and complex service issues Renewals & Retention * Lead ...
Personal Lines Account Manager
Tipton, IN · On-site
$42K - $58K/yr
This role focuses on proactive account management, policy servicing, renewal oversight, and ... Coordinate with carriers to resolve claims and complex service issues Renewals & Retention * Lead ...
Commercial Account Manager
Indianapolis, IN · On-site +1
About the role As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role ...
Commercial Account Manager
Indianapolis, IN · On-site +1
About the role As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role ...
Post-transition, SAMs retain responsibility for overall segment growth, market intelligence, and ... Enable Account Managers and Territory Sales Managers operating within the segment to succeed ...
Post-transition, SAMs retain responsibility for overall segment growth, market intelligence, and ... Enable Account Managers and Territory Sales Managers operating within the segment to succeed ...
Account Manager
$61K - $79K/yr
The Account Manager (Outside Sales) is the key sales manager in the local Centerline market. Must ... Ensures strong customer retention levels through effective execution of sales and marketing plans ...
Account Manager
$61K - $79K/yr
The Account Manager (Outside Sales) is the key sales manager in the local Centerline market. Must ... Ensures strong customer retention levels through effective execution of sales and marketing plans ...
Account Manager
$61K - $79K/yr
The Account Manager (Outside Sales) is the key sales manager in the local Centerline market. Must ... Ensures strong customer retention levels through effective execution of sales and marketing plans ...
Account Manager
$61K - $79K/yr
The Account Manager (Outside Sales) is the key sales manager in the local Centerline market. Must ... Ensures strong customer retention levels through effective execution of sales and marketing plans ...
Account Manager
Indianapolis, IN · On-site
$61K - $79K/yr
The Account Manager (Outside Sales) is the key sales manager in the local Centerline market. Must ... Ensures strong customer retention levels through effective execution of sales and marketing plans ...
Account Manager
Indianapolis, IN · On-site
$61K - $79K/yr
The Account Manager (Outside Sales) is the key sales manager in the local Centerline market. Must ... Ensures strong customer retention levels through effective execution of sales and marketing plans ...
Account Manager
Indianapolis, IN · On-site
$61K - $79K/yr
The Account Manager (Outside Sales) is the key sales manager in the local Centerline market. Must ... Ensures strong customer retention levels through effective execution of sales and marketing plans ...
Account Manager
Indianapolis, IN · On-site
$61K - $79K/yr
The Account Manager (Outside Sales) is the key sales manager in the local Centerline market. Must ... Ensures strong customer retention levels through effective execution of sales and marketing plans ...
Account Manager
West Lafayette, IN · On-site
$15 - $17/hr
We recruit and retain the industry's top talent, develop leaders, and encourage innovation in the ... Requirements What You'll Do The Account Manager supports overall property operations by managing ...
Account Manager
West Lafayette, IN · On-site
$15 - $17/hr
We recruit and retain the industry's top talent, develop leaders, and encourage innovation in the ... Requirements What You'll Do The Account Manager supports overall property operations by managing ...
Account Manager
West Lafayette, IN · On-site
$15 - $17/hr
We recruit and retain the industry's top talent, develop leaders, and encourage innovation in the ... Requirements What You'll Do The Account Manager supports overall property operations by managing ...
Account Manager
West Lafayette, IN · On-site
$15 - $17/hr
We recruit and retain the industry's top talent, develop leaders, and encourage innovation in the ... Requirements What You'll Do The Account Manager supports overall property operations by managing ...
Senior Technical Account Manager
Indianapolis, IN · On-site
$90 - $120/hr
Experienced professional managing complex enterprise customer relationships, supporting retention, adoption, and account growth. * Able to act as a trusted technical advisor to IT and infrastructure ...
New
Senior Technical Account Manager
Indianapolis, IN · On-site
$90 - $120/hr
Experienced professional managing complex enterprise customer relationships, supporting retention, adoption, and account growth. * Able to act as a trusted technical advisor to IT and infrastructure ...
New
Account Manager
Speedway, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Account Manager
Speedway, IN · On-site
Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make ... retention has been over 90% for the last five years. It's why we haven't gone through any waves of ...
Retention Account Manager information
How does a retention account manager typically collaborate with other departments to improve customer retention?
Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.
What is a retention account manager?
Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.
What skills and qualifications are needed to thrive as a retention account manager?
To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.
What is the difference between Retention Account Manager vs Customer Success Manager?
| Aspect | Retention Account Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Retaining existing clients and reducing churn | Ensuring overall customer satisfaction and success |
| Metrics | Customer retention rate, renewal rate | Customer satisfaction scores, Net Promoter Score (NPS) |
| Work Environment | Account management, client communication | Onboarding, ongoing support, relationship building |
| Common Industry Usage | Sales, SaaS, subscription services | Tech, SaaS, service industries |
While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.
What are popular job titles related to Retention Account Manager jobs in Indiana? For Retention Account Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Indiana look for? The top searched job categories for Retention Account Manager jobs in Indiana are:
What cities in Indiana are hiring for Retention Account Manager jobs? Cities in Indiana with the most Retention Account Manager job openings:
$42K - $58K/yr
Full-time
Posted 25 days ago
Job description
About the Role
WalkerHughes Insurance is seeking an experienced Personal Lines Account Manager to independently manage an established book of business while delivering exceptional client service and driving retention. This role focuses on proactive account management, policy servicing, renewal oversight, and relationship growth.
Key Responsibilities
Account Management & Client Service
- Independently manage and service a personal lines book of business
- Respond to client inquiries regarding policy changes, billing, coverage questions, and claims
- Process policies, endorsements, renewals, applications, binders, and related documentation with accuracy
- Maintain organized client files and follow-up activities within agency systems
- Coordinate with carriers to resolve claims and complex service issues
Renewals & Retention
- Lead renewal review process, including proactive account reviews prior to renewal
- Analyze coverage forms and policies to ensure proper protection and identify gaps
- Resolve client concerns to maintain high retention levels
Growth & Relationship Development
- Support new sales opportunities generated from referrals and existing clients
- Strengthen long-term client relationships through consistent communication and service excellence
Qualifications
- 4+ years of experience in the insurance industry
- Active Property & Casualty (P&C) License required
- Strong knowledge of personal lines coverage and industry standards
- Proficient in Microsoft Office and agency management systems