RaceTrac Company Overview Role Summary The Executive Director of Restaurant Technology leads all technology services for Potbelly, ensuring our restaurants run smoothly, efficiently, and with ...
RaceTrac Company Overview Role Summary The Executive Director of Restaurant Technology leads all technology services for Potbelly, ensuring our restaurants run smoothly, efficiently, and with ...
Role Summary The Executive Director of Restaurant Technology leads all technology services for Potbelly, ensuring our restaurants run smoothly, efficiently, and with consistent guest experience. This ...
Role Summary The Executive Director of Restaurant Technology leads all technology services for Potbelly, ensuring our restaurants run smoothly, efficiently, and with consistent guest experience. This ...
Field Restaurant Technology Support Specialist
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Quick apply
HVACR RESTAURANT TECH
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Stay updated on industry trends and advancements in HVACR technology. * Adhere to all company policies and procedures for quality and safety. Requirements: * High school diploma or equivalent; HVACR ...
Restaurant Technology information
See salary details
$9.13 - $10.38
4% of jobs
$10.38 - $11.63
9% of jobs
$12.65 is the 25th percentile. Wages below this are outliers.
$11.63 - $12.87
15% of jobs
$12.87 - $14.12
10% of jobs
The median wage is $14.63 / hr.
$14.12 - $15.36
31% of jobs
$15.94 is the 75th percentile. Wages above this are outliers.
$15.36 - $16.61
15% of jobs
$16.61 - $17.85
4% of jobs
$17.85 - $19.10
3% of jobs
$19.10 - $20.35
4% of jobs
$20.35 - $21.59
3% of jobs
$21.59 - $22.84
2% of jobs
$9
$15
$22
How much do restaurant technology jobs pay per hour?
What are the typical responsibilities of someone working in restaurant technology?
Professionals in Restaurant Technology are responsible for installing, maintaining, and troubleshooting hardware and software systems, including POS terminals, payment processing equipment, and kitchen display systems. They often provide on-site or remote support to restaurant staff, ensuring technical issues are resolved quickly to minimize disruptions. Additionally, they may help with technology upgrades, cybersecurity measures, and data management. Team members frequently collaborate with operations managers, front-of-house, and kitchen staff to ensure that technology supports efficient, high-quality service. This role is crucial in maintaining smooth restaurant operations and adapting to new digital trends in the hospitality industry.
What is a restaurant technology?
A Restaurant Technology job involves managing and implementing technology solutions that enhance restaurant operations. This can include POS systems, online ordering platforms, kitchen display systems, and payment processing. Professionals in this role ensure that technology improves efficiency, streamlines customer service, and supports business growth. They may also be responsible for troubleshooting technical issues, training staff on new systems, and staying updated on industry trends.
What are the key skills and qualifications needed to thrive in restaurant technology, and why are they important?
To thrive in Restaurant Technology, you need a combination of IT knowledge, troubleshooting skills, and experience with restaurant-specific hardware and software like point-of-sale (POS) systems. Familiarity with networking, POS management platforms (such as Toast or Square), and relevant certifications like CompTIA A+ or vendor-specific training are often highly valued. Strong problem-solving skills, clear communication, and customer service orientation help you excel when supporting restaurant staff and translating technical needs. These capabilities are critical for minimizing downtime, ensuring seamless operations, and enhancing the guest experience in a fast-paced environment.

Full-time
This job post has expired today. Applications are no longer accepted.
RaceTrac rating
4.8
Based on 196 frontline employees who took The Breakroom Quiz
36th of 46 rated convenience stores
Job description
Job Description:
Role Summary
The Executive Director of Restaurant Technology leads all technology services for Potbelly, ensuring our restaurants run smoothly, efficiently, and with consistent guest experience. This role serves as the single strategic voice connecting Potbelly's business needs with RaceTrac Technology.
You'll guide the strategy, delivery, and alignment of Potbelly's entire tech ecosystem while simplifying complexity, driving clarity, and ensuring all teams move forward together.
This role is to be based in Atlanta, GA and is hybrid with office location at RaceTrac's Store Support Center (Smyrna area of Atlanta)
Key Responsibilities
- Serve as the primary conduit between Potbelly leadership and RaceTrac Technology, ensuring priorities, messaging, and execution are unified.
- Own Potbelly's strategy full restaurant tech stack for rollouts, operating systems, back office, digital ordering integrations, Workday integrations, and financial system connections.
- Lead cross-functional communication and alignment across Operations, Digital, Data Analytics/Reporting, Menu Management, Shop Support, and Franchise leadership
- Represent IT in Executive Leadership & Franchise Advisory Council meetings and other senior leadership forums.
- Manage key Potbelly Support functions including but not limited to Potbelly Menu Management, New Shop Openings, Field Support
- Drive the integration and improvement of restaurant support/help desk services.
- Simplify complex technology concepts into clear, actionable communication for non-technical audiences.
- Build and manage clear, accurate budgets for Potbelly technology initiatives.
- Travel as needed to build strong relationships with field teams and franchisees.
- Partner closely with Potbelly Ops Services and other support teams to ensure smooth rollout and adoption of technology in the field.
Success Measures (First 3-6 Months)
- Build and manage clear, unified communication across Potbelly and RaceTrac Technology-one voice, one message.
- Strong partnership with Potbelly leadership, reducing operational friction and improving clarity.
- Visible improvement in restaurant support responsiveness and alignment.
- Smooth execution of any restaurant technology systems including but not limited to Toast POS, Crunchtime Backoffice, Workday HRIS & Accounting, digital & loyalty integrations.
- Establishment of predictable, transparent budgeting and planning processes.
- Trusted relationships built with franchisees, field leaders, and cross-functional partners.
Who You'll Work With
- Potbelly Senior Leadership
- RaceTrac Technology leadership
- Potbelly Operations & Ops Services
- Digital/Web/App teams
- Data & Reporting
- Finance & HR
- Franchise Advisory Council
- Part of a team that values collaboration, communication, and doing what's right for the guest.
Responsibilities:
Qualifications:
Required Skills & Experience
- 10+ years of experience in restaurant, QSR, fast-casual, or retail technology.
- Proven leadership of restaurant technology and field support ecosystems
- Strong project and program management skills; able to lead large, cross-functional initiatives. Preferred: PMP or PMI certifications
- Exceptional communication skills-able to simplify complex topics into clear, concise messaging.
- Working knowledge of:
- POS (TOAST preferred)
- Back office systems (CrunchTime)
- HRIS & Accounting Systems (Workday)
- Digital/web/app integrations
- Data, Analytics & Reporting tools (Power BI familiarity)
- Key Operating Systems impacting shop, field and Franchisees
- Strong financial acumen; able to build and manage clean, accurate budgets.
- Ability to work in a shared-services environment and influence without direct authority.
- Willingness to travel to shops and franchise locations as needed.
Preferred Skills
- Experience supporting company and franchise organizations.
- Background in multi-brand or shared-services technology leadership.
- Experience leading help desk or restaurant support transitions.
- Strong understanding of restaurant operations and guest experience drivers.
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
About RaceTrac
Sourced by ZipRecruiter
Industry
Retail
Company size
5,001 - 10,000 Employees
Headquarters location
Atlanta, GA, US
Year founded
1934