Overnight Operations Consultant
Company: Iron Arch Management
Brand: McDonald's
Position Summary
The Operations Consultant is responsible for ensuring operational excellence, food safety, customer satisfaction, and profitability across assigned McDonald's restaurant locations during overnight hours. This role provides hands-on leadership, coaching, and performance oversight to management teams while ensuring compliance with brand standards and company policies.
Key Responsibilities
Operational Oversight
- Conduct on-site evaluations of assigned restaurants
- Ensure adherence to McDonald's brand standards, food safety procedures, and cleanliness expectations
- Monitor drive-thru performance, speed of service, and order accuracy
- Ensure proper staffing levels and labor deployment
Leadership & Coaching
- Coach and develop overnight Shift Managers and Crew Leaders
- Reinforce leadership behaviors aligned with company values
- Identify training gaps and implement corrective action plans
- Support succession planning for overnight leadership roles
Performance & Financial Management
- Analyze sales, labor, food cost, and waste metrics
- Identify opportunities to improve profitability and operational efficiency
- Monitor inventory controls and product quality standards
- Ensure equipment maintenance and preventative care compliance
Food Safety & Compliance
- Ensure strict adherence to food safety standards (HACCP-based procedures)
- Conduct internal food safety audits
- Ensure compliance with health department regulations
- Address safety concerns immediately to minimize risk
Customer Experience
- Monitor and improve guest satisfaction
- Ensure consistent execution of hospitality standards
- Respond to escalated guest concerns professionally and effectively
Qualifications
- 3-5 years of QSR (Quick Service Restaurant) management experience
- Multi-unit leadership experience preferred
- Strong knowledge of McDonald's operational systems (preferred)
- Proven leadership, coaching, and communication skills
- Strong analytical and problem-solving abilities
- Ability to work independently
- Valid driver's license and reliable transportation
Core Competencies
- Operational Excellence
- Leadership Development
- Financial Acumen
- Food Safety Expertise
- Decision-Making Under Pressure
- Adaptability & Accountability
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 40 lbs
- Ability to travel between restaurant locations
Company Benefits
At Iron Arch Management, we value our leaders and invest in their growth, wellbeing, and long-term success.
Compensation & Financial Benefits
- Competitive base salary (Pay range $75K - $95K)
- Performance-based bonus program
- Paid biweekly payroll
Health & Wellness
- Medical, dental, and vision insurance
- Company-paid life insurance (where applicable)
- Short-term and long-term disability coverage
- Paid time off (PTO) and vacation
Career Development
- Structured leadership development programs
- McDonald's brand certification opportunities
- Ongoing operations and food safety training
- Advancement opportunities within a growing organization
Additional Perks
- Meal discounts
- Flexible scheduling (as operationally feasible)
- Recognition and incentive programs
- Company-sponsored team events
What Success Looks Like
- Improved overnight sales and profitability
- Reduced food waste and labor variance
- High food safety audit scores
- Strong overnight team retention and engagement
- Consistent guest satisfaction metrics