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Residential Director Jobs in Springfield, MA (NOW HIRING)

ServiceNet

Program Director

Westfield, MA · On-site

$50K - $52K/yr

On-site - Office located at residential program Position Summary At ServiceNet's Developmental ... As Program Director, you'll lead the daily operations of a residential program, ensuring high ...

Vinfen

Lead Residential Counselor

Windsor, CT · On-site

$24.83/hr

Overview A Lead Residential Counselor provides direct support to people with behavioral conditions as well as intellectual and developmental disabilities in a small group residential setting or an ...

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All JobsResidential JobsResidential Director JobsResidential Director Jobs in Springfield, MA

Residential Director information

See Springfield, MA salary details

$32.9K

$65.2K

$104.6K

How much do residential director jobs pay per year?

As of Sep 2, 2026, the average yearly pay for residential director in Springfield, MA is $65,185.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $70,800.00 per year, depending on experience, location, and employer.

What is a residential director?

Residential Directors are professionals responsible for overseeing the daily operations and management of residential facilities, such as dormitories, group homes, or student housing. They ensure a safe, supportive, and inclusive living environment for residents by supervising staff, implementing policies, and addressing residents' needs and concerns. Residential Directors often coordinate programs and activities, handle conflict resolution, and serve as a liaison between residents and administration.

What does a residential director do?

As a residential director, you manage the daily operations of a group home or a similar facility. Common duties include daily clinical oversight and administrative management, working on the annual budget and maintaining monthly expense reports, working to monitor finances, supervising the staff and fostering professional development, and ensuring smooth operation of the facility. You play a role in planning activities for the residents and making sure that they occur on time. You maintain all regulatory and agency standards through supervision and ensuring the proper documentation.

What are the key skills and qualifications needed to thrive as a residential director, and why are they important?

To thrive as a Residential Director, you need strong leadership abilities, experience in residential services or social work, and typically a bachelor's degree in a related field. Familiarity with case management software, compliance regulations, and crisis intervention protocols is important. Exceptional interpersonal skills, problem-solving, and the capacity to motivate and manage staff set outstanding candidates apart. These competencies ensure effective oversight of residential programs, promote resident well-being, and maintain regulatory standards.

What are some common challenges residential directors face when managing staff and residents, and how can these be addressed?

Residential Directors often encounter challenges such as balancing the diverse needs of residents with organizational policies, managing staff turnover, and ensuring compliance with regulatory standards. Effective communication and strong leadership skills are essential in addressing these issues, as is fostering a supportive team environment. Regular training, open feedback channels, and clear procedures help Residential Directors create a positive living and working atmosphere for both staff and residents.

What is the difference between Residential Director vs Residential Program Manager?

AspectResidential Director
Required CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; relevant certifications may be preferred.
Work EnvironmentLeads residential facilities, overseeing staff and resident care in group homes or treatment centers.
Employer & IndustryCommonly employed by social service agencies, non-profits, or healthcare organizations.
Search & Comparison IntentBoth roles focus on residential settings but differ in scope and leadership responsibilities.

The Residential Director typically holds a higher leadership role, overseeing multiple programs or facilities, while a Residential Program Manager manages day-to-day operations within a specific program. Both roles require relevant credentials and experience in residential care, but the Director position involves broader strategic oversight.

How do you become a residential director?

To become a residential director, candidates typically need a bachelor's degree in social work, psychology, or a related field, along with relevant experience in residential or social services. Leadership skills, knowledge of regulations, and certifications such as CPR or first aid are often required, and some positions may require a state license or additional training.

What skills do you need to be a residential director?

A residential director needs strong leadership, communication, and organizational skills to manage staff and residents effectively. They should have experience in conflict resolution, problem-solving, and often require knowledge of safety protocols and relevant certifications such as CPR or first aid. Additionally, interpersonal skills and the ability to handle stressful situations are essential for success in this role.
More about Residential Director jobs

What are the most commonly searched types of Residential jobs in Springfield, MA?

The most popular types of Residential jobs in Springfield, MA are:

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For Residential Director jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Residential Director jobs in Springfield, MA look for?

The top searched job categories for Residential Director jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Residential Director jobs?

Cities near Springfield, MA with the most Residential Director job openings:

Residential Director jobs near you
Infographic showing various Residential Director job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $65,185 per year, or $31.3 per hour.

Residential Direct Care Staff DMHAS

Center for Human Development (Massachusetts)

Chicopee, MA

$20/hr

Full-time

Medical, Dental, Life, PTO

Re-posted 26 days ago

Job description

The Center for Human Development, (CHD) is seeking Residential Direct Care Staff to join CHD’s DMHAS residential programs. This program serves young adults with severe and persistent mental illness, co-occurring alcohol and drug disorders, and individuals with histories of trauma. Our programs are intended to provide a safe, therapeutic living environment.

Your role as Residential Direct Care Staff:

You will support the individuals in understanding and coping with serious mental illness, emotional/behavioral challenges, and/or recovery from substance abuse while assisting them in learning and acquiring the necessary skills for greater independence. As staff, you will respond to the individualized needs of each resident, balance the needs and priorities of personal safety, keep a focus on individual treatment goals, and assist in developing the skills necessary for independent living. Travel to bring individuals to medical appointments, shopping, outings, and pick up medication from pharmacy is a requirement of this role.

Requirements:

  • High School diploma or GED required
  • Experience working with psychiatric disorders or co-occurring population preferred
  • At least 21 years old
  • Ability to pass certification for CPR, First Aid
  • Reliable, registered & insured vehicle and approved driving record check.
  • Approved criminal background check (CORI)

Success Factors:

Caring, Compassionate, Committed: If these three words describe you, then a career at CHD may be in your future. Successful staff can also find opportunities within our large and diverse system of care for lateral and upward mobility. Written and verbal communication skills are critical, as is the ability to work with computers.

Residential locations are throughout Chicopee, East Longmeadow and West Springfield, MA.

Take advantage of a competitive compensation package starting at $20.00/hr. As well as a phenomenal benefit package that includes, Dental, Health and Life insurance. Paid time off, earned vacation time and paid holidays just to name a few.

At Center for Human Development, Care Finds a Way:

The Center for Human Development (CHD) provides a broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD we are celebrating differences, inclusion is not just a policy- it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a reflection of those we serve.

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If this sounds like the right job for you, do not wait - apply today to join our team. We look forward to hearing from you!

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