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Resident Retention Manager Jobs (NOW HIRING)

ZRS Management

Resident Service Cordinator

Orlando, FL

$17.50 - $22.50/hr

Proficient use of property management software systems including CRM tools to manage resident interactions, track service requests, and analyze data on resident satisfaction, retention, and leasing ...

Lion Real Estate Group, LLC

Community Manager

Houston, TX · On-site

$75K - $85K/yr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Future Career Opportunities

Community Manager

Charlotte, NC · On-site

$75K - $85K/hr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Future Career Opportunities

Community Manager

Nashville, TN · On-site

$70K - $90K/yr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Lion Real Estate Group

Community Manager

Charlotte, NC · On-site

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Lion Real Estate Group

Community Manager

Atlanta, GA · On-site

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Lion Real Estate Group

Community Manager

Irving, TX · On-site

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Future Career Opportunities

Community Manager

Atlanta, GA · On-site

$78K - $90K/yr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Lion Real Estate Group, LLC

Community Manager

Charlotte, NC · On-site

$75K - $85K/hr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Maryland Management

Community Manager

Jacksonville, FL · On-site

Maryland Management is seeking an experienced Property Manager to lead operations, drive property ... Drive occupancy, leasing performance, and resident retention * Oversee rent collections and support ...

Future Career Opportunities

Community Manager

Irving, TX · On-site

$65K - $95K/hr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Future Career Opportunities

Community Manager

Houston, TX · On-site

$75K - $85K/yr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Lion Real Estate Group

Community Manager

Nashville, TN · On-site

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Lion Real Estate Group, LLC

Community Manager

Nashville, TN · On-site

$70K - $90K/yr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Lion Real Estate Group, LLC

Community Manager

Irving, TX

$65K - $95K/hr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Aion Management

Leasing Manager

Baltimore, MD · On-site

Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention. * Manage and initiate sales outreach plans including but not limited to new ...

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Resident Retention Manager information

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$12

$33

$55

How much do resident retention manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for resident retention manager in the United States is $33.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $44.71 per hour, depending on experience, location, and employer.

What is a resident retention manager?

Resident Retention Managers are professionals responsible for ensuring high levels of satisfaction and engagement among residents in apartment communities or other managed housing properties. Their main goal is to reduce resident turnover by addressing concerns, resolving issues, organizing community events, and fostering a positive living environment. They often work closely with property managers and leasing staff to implement retention strategies and improve communication with residents. By maintaining positive relationships and addressing resident needs, they help increase lease renewals and overall property reputation.

What are some common challenges faced by resident retention managers, and how can they be addressed?

Resident Retention Managers often encounter challenges such as addressing resident complaints promptly, maintaining high occupancy rates, and fostering a sense of community within the property. Successfully overcoming these challenges involves proactive communication, organizing engagement events, and implementing feedback systems to resolve issues efficiently. Building strong relationships with residents and coordinating closely with maintenance, leasing, and property management teams are essential for creating a positive living environment and improving retention rates.

What are the key skills and qualifications needed to thrive as a resident retention manager, and why are they important?

To thrive as a Resident Retention Manager, you need a background in property management, strong organizational abilities, and experience with lease renewal processes, often supported by a relevant degree or certification. Familiarity with property management software (such as Yardi or AppFolio) and CRM systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and customer service orientation help build positive relationships with residents. These skills are crucial for maintaining high resident satisfaction and minimizing turnover, which directly impacts property performance.

What is the difference between Resident Retention Manager vs Leasing Consultant?

AspectResident Retention ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOffice-based, resident engagement, retention strategiesOn-site leasing, showing apartments, customer interaction
Employer & Industry UsageProperty management companies, multifamily housingApartment communities, leasing offices
Search & Comparison IntentFocus on resident retention, long-term engagementFocus on leasing, new tenant acquisition

The Resident Retention Manager primarily focuses on maintaining existing residents through engagement and retention strategies, while the Leasing Consultant concentrates on attracting new tenants and leasing apartments. Both roles are essential in property management but serve different stages of the resident lifecycle.

What cities are hiring for Resident Retention Manager jobs?

Cities with the most Resident Retention Manager job openings:

What states have the most Resident Retention Manager jobs?

States with the most job openings for Resident Retention Manager jobs include:

What job categories do people searching Resident Retention Manager jobs look for?

The top searched job categories for Resident Retention Manager jobs are:

Resident Retention Manager jobs near you
Infographic showing various Resident Retention Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $69,887 per year, or $33.6 per hour.

Resident Service Cordinator

ZRS Management

Orlando, FL

$17.50 - $22.50/hr

Full-time

Posted 11 days ago

ZRS Management rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

41st of 256 rated facilities management

Job description

Job Description:

DUTIES and RESPONSIBILITIES:
Serve as the primary point of contact for residents, addressing inquiries, concerns, and service requests promptly and professionally.
Conduct regular check-ins with residents to ensure satisfaction and address any issues that may arise.
Organize and coordinate resident events and activities to foster community engagement and build relationships among residents.
Promote a sense of community by encouraging resident participation in events and programs.
Mediate and resolve resident disputes or complaints, working to find amicable solutions that adhere to company policies.
Escalate issues to the Property, General or Regional Manager as necessary.
Develop and distribute newsletters and other communications to keep residents engaged and informed.
Maintain accurate records of move-in, move-out, leasing data, resident interactions, and service requests in a timely manner into the on-site property management system.
Ensure the leasing office, tour path, and models are ready for show, and evaluate the appearance of the facility.
Promote property products and services to prospects.
Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.
Develop and implement resident retention initiatives, including personalized communication and feedback collection, to improve lease renewal rates.
Ensure guest cards are complete, entered in the property management software and follow-ups are completed for prospects.
Gather resident feedback through surveys or informal conversations to identify areas for improvement in services and amenities.
Proficient use of property management software systems including CRM tools to manage resident interactions, track service requests, and analyze data on resident satisfaction, retention, and leasing trends
Maintain thorough product knowledge of the property, sister properties and competitors.
Identify, through market research, those properties which are under-performing and report those findings to the Manager.
Work with the Manager to minimize expenditure, maximize revenues and adhere to budgeted cost parameters.
Assist manager in developing and implementing effective marketing strategies to increase property, traffic and internet leads.
Work with the Manager to execute unlawful detainers, 3 Day Notices, collect rent as due, and post all revenue data correctly in the accounting system, as required.
Assist Manager to complete property activity reports.


SKILLS and ABILITIES:
Possess exceptional computer skills - intermediate knowledge of Microsoft Excel, Word, Adobe, and PowerPoint.
Possess excellent communication and leadership skills.
Possess excellent time management skills - i.e., ability to prioritize, manage time effectively and handle multiple projects and tasks.
Possess knowledge of business practices and principles.
Use and apply common sense and use good judgment.
Work cooperatively and in a teamwork environment.
Handle multiple projects and tasks and cope with stress in a composed manner.
Respect and maintain confidentiality.


QUALIFICATIONS
High school diploma or equivalent.
A college degree is preferred.
Minimum one-year multifamily leasing experience preferred.

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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