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Resident Retention Manager Jobs in Georgia (NOW HIRING)

American Homes 4 Rent

Resident Manager

Atlanta, GA · On-site

$63K - $70K/yr

Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.

American Homes 4 Rent

Resident Manager

Atlanta, GA · On-site

$63K - $70K/yr

Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.

Amh

Resident Manager

Atlanta, GA · On-site

$63K - $70K/yr

Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.

Amh

Resident Manager

Atlanta, GA · On-site

$63K - $70K/yr

Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.

Lion Real Estate Group

Community Manager

Atlanta, GA · On-site

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Future Career Opportunities

Community Manager

Atlanta, GA · On-site

$78K - $90K/yr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Asset Living

Resident Director

Statesboro, GA · On-site

... retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.) * Effectively show, lease, and move in prospective residents * Resident Relations Management * Develop and ...

RKW Residential

Assistant Community Manager

Canton, GA · On-site

$17.25 - $20.75/hr

Lease Renewals and Resident Retention: * Manage the lease renewal process, ensuring timely communication with residents regarding renewal options & incentives to maximize retention rates. * Analyze ...

RKW Residential

Assistant Community Manager

Canton, GA · On-site

$17.25 - $20.75/hr

Lease Renewals and Resident Retention: * Manage the lease renewal process, ensuring timely communication with residents regarding renewal options & incentives to maximize retention rates. * Analyze ...

Windsor Communities

General Manager

Kennesaw, GA · On-site

$84 - $105/hr

Your key areas of focus will be on financial management, maintaining the quality of our buildings, enhancing resident retention, effective risk, and crisis management, and safeguarding the reputation ...

Lion Real Estate Group

Regional Manager

Atlanta, GA · On-site

$75K - $101K/yr

Coach, mentor, and develop Community Managers and onsite teams ... Drive occupancy, collections, resident retention, and overall property performance * Review and ...

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Resident Retention Manager information

What is a resident retention manager?

Resident Retention Managers are professionals responsible for ensuring high levels of satisfaction and engagement among residents in apartment communities or other managed housing properties. Their main goal is to reduce resident turnover by addressing concerns, resolving issues, organizing community events, and fostering a positive living environment. They often work closely with property managers and leasing staff to implement retention strategies and improve communication with residents. By maintaining positive relationships and addressing resident needs, they help increase lease renewals and overall property reputation.

What are some common challenges faced by resident retention managers, and how can they be addressed?

Resident Retention Managers often encounter challenges such as addressing resident complaints promptly, maintaining high occupancy rates, and fostering a sense of community within the property. Successfully overcoming these challenges involves proactive communication, organizing engagement events, and implementing feedback systems to resolve issues efficiently. Building strong relationships with residents and coordinating closely with maintenance, leasing, and property management teams are essential for creating a positive living environment and improving retention rates.

What are the key skills and qualifications needed to thrive as a resident retention manager, and why are they important?

To thrive as a Resident Retention Manager, you need a background in property management, strong organizational abilities, and experience with lease renewal processes, often supported by a relevant degree or certification. Familiarity with property management software (such as Yardi or AppFolio) and CRM systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and customer service orientation help build positive relationships with residents. These skills are crucial for maintaining high resident satisfaction and minimizing turnover, which directly impacts property performance.

What is the difference between Resident Retention Manager vs Leasing Consultant?

AspectResident Retention ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOffice-based, resident engagement, retention strategiesOn-site leasing, showing apartments, customer interaction
Employer & Industry UsageProperty management companies, multifamily housingApartment communities, leasing offices
Search & Comparison IntentFocus on resident retention, long-term engagementFocus on leasing, new tenant acquisition

The Resident Retention Manager primarily focuses on maintaining existing residents through engagement and retention strategies, while the Leasing Consultant concentrates on attracting new tenants and leasing apartments. Both roles are essential in property management but serve different stages of the resident lifecycle.

What are popular job titles related to Resident Retention Manager jobs in Georgia?

For Resident Retention Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Resident Retention Manager jobs in Georgia look for?

The top searched job categories for Resident Retention Manager jobs in Georgia are:

Resident Retention Manager jobs near you
Infographic showing various Resident Retention Manager job openings in Georgia as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Resident Manager

American Homes 4 Rent

Atlanta, GA • On-site

$63K - $70K/yr

Full-time

Dental, Vision, Retirement, PTO

Re-posted 11 days ago

American Homes 4 Rent rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

13th of 205 rated real estate companies

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
Are you passionate about real estate and property management? We're seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Responsibilities:
  • Foster positive relationships with residents in your assigned portfolio.
  • Respond promptly and professionally to resident inquiries, striving for swift resolution.
  • Drive lease renewals and execute new leases within the market.
  • Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
  • Implement collection strategies to minimize evictions and delinquencies.
  • Represent the company at eviction hearings and monitor HOA compliance.
  • Adhere to all organizational systems, programs, training, policies, and procedures.

Requirements:
  • High School Diploma/GED required.
  • Bachelor's degree in real estate, finance, business management, or a related field preferred.
  • Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
  • Real Estate License and any permits/certifications required by state's real estate commission to engage in property management.
  • Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
  • Experience with property management software a plus.
  • Excellent verbal and written communication skills.
  • Strong tenant relationship management and negotiation skills.

Compensation
The anticipated pay range/scale for this position is $63,000 - $70,000 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
Additional Compensation
This position is eligible to receive quarterly bonus payments.
Perks and Benefits
Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.
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