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Resident Retention Manager Jobs in Florida (NOW HIRING)

ZRS Management

Resident Service Cordinator

Orlando, FL

$17.50 - $22.50/hr

Proficient use of property management software systems including CRM tools to manage resident interactions, track service requests, and analyze data on resident satisfaction, retention, and leasing ...

Maryland Management

Community Manager

Jacksonville, FL · On-site

Maryland Management is seeking an experienced Property Manager to lead operations, drive property ... Drive occupancy, leasing performance, and resident retention * Oversee rent collections and support ...

ZRS Management

Resident Service Cordinator

Orlando, FL · On-site

$17.50 - $22.50/hr

... manage resident interactions, track service requests, and analyze data on resident satisfaction, retention, and leasing trends • Maintain thorough product knowledge of the property, sister ...

Kittle Property Group

FL · On-site

$26/hr

As the Leasing Manager, you'll supervise leasing associates, drive maximum occupancy, and ensure resident retention through exceptional customer service and strategic marketing initiatives. You'll ...

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Resident Retention Manager information

What is a resident retention manager?

Resident Retention Managers are professionals responsible for ensuring high levels of satisfaction and engagement among residents in apartment communities or other managed housing properties. Their main goal is to reduce resident turnover by addressing concerns, resolving issues, organizing community events, and fostering a positive living environment. They often work closely with property managers and leasing staff to implement retention strategies and improve communication with residents. By maintaining positive relationships and addressing resident needs, they help increase lease renewals and overall property reputation.

What are some common challenges faced by resident retention managers, and how can they be addressed?

Resident Retention Managers often encounter challenges such as addressing resident complaints promptly, maintaining high occupancy rates, and fostering a sense of community within the property. Successfully overcoming these challenges involves proactive communication, organizing engagement events, and implementing feedback systems to resolve issues efficiently. Building strong relationships with residents and coordinating closely with maintenance, leasing, and property management teams are essential for creating a positive living environment and improving retention rates.

What are the key skills and qualifications needed to thrive as a resident retention manager, and why are they important?

To thrive as a Resident Retention Manager, you need a background in property management, strong organizational abilities, and experience with lease renewal processes, often supported by a relevant degree or certification. Familiarity with property management software (such as Yardi or AppFolio) and CRM systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and customer service orientation help build positive relationships with residents. These skills are crucial for maintaining high resident satisfaction and minimizing turnover, which directly impacts property performance.

What is the difference between Resident Retention Manager vs Leasing Consultant?

AspectResident Retention ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOffice-based, resident engagement, retention strategiesOn-site leasing, showing apartments, customer interaction
Employer & Industry UsageProperty management companies, multifamily housingApartment communities, leasing offices
Search & Comparison IntentFocus on resident retention, long-term engagementFocus on leasing, new tenant acquisition

The Resident Retention Manager primarily focuses on maintaining existing residents through engagement and retention strategies, while the Leasing Consultant concentrates on attracting new tenants and leasing apartments. Both roles are essential in property management but serve different stages of the resident lifecycle.

What are popular job titles related to Resident Retention Manager jobs in Florida?

For Resident Retention Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Resident Retention Manager jobs in Florida look for?

The top searched job categories for Resident Retention Manager jobs in Florida are:

Resident Retention Manager jobs near you
Infographic showing various Resident Retention Manager job openings in Florida as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Resident Retention Specialist - Property Management

Second Avenue Realty

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deed residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.


We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com


Job Summary


The Resident Retention Specialist is responsible for maximizing resident retention through proactive communication, relationship building, problem solving, and sales-focused renewal strategies. This role serves as a primary point of contact for lease renewals, transfers, notices to vacate, disposition-related relocations, and move-out coordination. The ideal candidate is a strong communicator with an entrepreneurial mindset, a passion for problem solving, and the ability to influence positive resident outcomes. Success in this role requires leveraging all communication channels (particularly phone calls) to build relationships, address concerns, and identify retention opportunities. This role partners closely with Operations, Maintenance, Leasing, Market Management, and other internal teams to resolve issues, enhance the resident experience, and support retention goals.


Duties and Responsibilities


Resident Retention & Renewals

  • Proactively manage a group of residents approaching lease expiration and execute retention strategies to maximize renewal conversions.
  • Utilize phone calls, email, text messaging, property management systems, and other communication channels to maintain consistent resident engagement.
  • Educate residents on renewal options, lease terms, and available programs.
  • Identify resident concerns, objections, and barriers to renewal and work collaboratively to develop appropriate solutions.
  • Escalate resident issues, property concerns, maintenance challenges, or service-related matters that may negatively impact retention.
  • Monitor renewal eligibility and ensure all renewal activities are completed accurately and timely.
  • Maintain thorough documentation of resident interactions and retention efforts.
  • Follow Second Avenue’s lease administration policies and procedures while also complying with all health safety, state and local tenant landlord laws.


Resident Experience & Problem Resolution

  • Build and maintain positive resident relationships through professional, empathetic, and solution-oriented communication.
  • Investigate and resolve resident concerns whenever possible while partnering with internal teams for issue resolution.
  • Deliver exceptional customer service while balancing resident needs and company objectives.
  • Identify recurring resident concerns and provide feedback to leadership to improve processes, service delivery, and retention performance.
  • Accurately prepare and be thoroughly knowledgeable about all renewal related reporting.


Notice to Vacate & Move-Out Management

  • Manage the Notice to Vacate (NTV) process from initial communication through move-out completion.
  • Engage residents who have submitted notice to identify potential retention opportunities and explore alternatives to moving.
  • Coordinate move-out timelines, required documentation, and resident communications.
  • Ensure all move-out activities are completed in accordance with company policies and procedures.


Administrative & Operational Support

  • Process lease administration changes and resident account updates.
  • Review all Month-to-Month residents to confirm status and renewal opportunities.
  • Support ownership transitions, onboarding of new assets, and portfolio-related administrative activities.
  • Review renter's insurance compliance and related resident documentation.
  • Maintain accurate reporting and documentation related to retention, renewals, transfers, move-outs, and resident communications.
  • Assist with special projects and operational initiatives as assigned.
  • Follow all company policies, lease administration procedures, and applicable federal, state, and local landlord-tenant laws.
  • Assist with HOA, municipal, and compliance-related resident matters.
  • Perform other duties as assigned.


Qualifications


  • Excellent verbal, written, and interpersonal communication skills. 
  • Strong phone presence with the ability to build rapport, influence outcomes, and handle difficult conversations professionally.
  • Proficient in using Microsoft Outlook, Word, Excel, and property management software platforms.
  • Ability to manage multiple priorities in a fast-paced environment. 
  • Strong negotiation, sales, and objection-handling abilities.
  • Proven problem-solving and conflict-resolution skills.
  • Ability to collaborate effectively across multiple departments.
  • Self-motivated with an entrepreneurial mindset and results-oriented approach.


Education and Experience


  • High School diploma or equivalent required.
  • Minimum of two (2) years of Property Management experience preferred.
  • Experience working in a goal-oriented environment with performance metrics preferred.

Job Competencies


  • Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating/accounting software.
  • Ability to use AI tools (or willingness to learn).
  • Excellent customer service and interpersonal skills.
  • Professional verbal and written communication skills.
  • Strong organizational and time-management skills.
  • Ability to make quick and effective decisions.
  • Ability to identify, analyze, and resolve resident issues.
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Desire to meet goals and deadlines.
  • Ability to exercise independent judgment and maintain confidentiality.
  • Ability to learn Second Avenue systems, technologies, and adapt to change.


Benefits


  • Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.