Resident Manager
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Mason, OH · On-site
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Mason, OH · On-site
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Charlotte, NC · On-site
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Charlotte, NC · On-site
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Nashville, TN · On-site
$63K - $79K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Nashville, TN · On-site
$63K - $79K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Phoenix, AZ · On-site
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Phoenix, AZ · On-site
$63K - $70K/yr
Are you passionate about real estate and property management? We're seeking a dedicated Resident ... optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Services Manager
Charlotte, NC · On-site
... promote maximum resident retention. • Acquire a broad knowledge of the community and the ... Minimum of one event per month. • Manage social media and promote reputation management ...
Resident Services Manager
Charlotte, NC · On-site
... promote maximum resident retention. • Acquire a broad knowledge of the community and the ... Minimum of one event per month. • Manage social media and promote reputation management ...
Resident Services Manager
Lexington, KY · On-site
... promote maximum resident retention. • Acquire a broad knowledge of the community and the ... Minimum of one event per month. • Manage social media and promote reputation management ...
Resident Services Manager
Lexington, KY · On-site
... promote maximum resident retention. • Acquire a broad knowledge of the community and the ... Minimum of one event per month. • Manage social media and promote reputation management ...
Resident Services Manager
Lebanon, TN · On-site
... promote maximum resident retention. • Acquire a broad knowledge of the community and the ... Minimum of one event per month. • Manage social media and promote reputation management ...
Resident Services Manager
Lebanon, TN · On-site
... promote maximum resident retention. • Acquire a broad knowledge of the community and the ... Minimum of one event per month. • Manage social media and promote reputation management ...
Resident Lifestyle Coordinator - Melbourne, FL
Orlando, FL · On-site
$18.75 - $24.25/hr
SUMMARY The Lifestyle Coordinator plays an integral role in the support of the day-to-day management of the community to achieve community goals surrounding resident retention. This role works ...
Resident Lifestyle Coordinator - Melbourne, FL
Orlando, FL · On-site
$18.75 - $24.25/hr
SUMMARY The Lifestyle Coordinator plays an integral role in the support of the day-to-day management of the community to achieve community goals surrounding resident retention. This role works ...
Resident Lifestyle Coordinator - Melbourne, FL
Orlando, FL · On-site
$18.75 - $24.25/hr
SUMMARY The Lifestyle Coordinator plays an integral role in the support of the day-to-day management of the community to achieve community goals surrounding resident retention. This role works ...
Resident Lifestyle Coordinator - Melbourne, FL
Orlando, FL · On-site
$18.75 - $24.25/hr
SUMMARY The Lifestyle Coordinator plays an integral role in the support of the day-to-day management of the community to achieve community goals surrounding resident retention. This role works ...
Resident Lifestyle Coordinator - Melbourne, FL
Melbourne, FL · On-site
$18.50 - $24/hr
SUMMARY The Lifestyle Coordinator plays an integral role in the support of the day-to-day management of the community to achieve community goals surrounding resident retention. This role works ...
Resident Lifestyle Coordinator - Melbourne, FL
Melbourne, FL · On-site
$18.50 - $24/hr
SUMMARY The Lifestyle Coordinator plays an integral role in the support of the day-to-day management of the community to achieve community goals surrounding resident retention. This role works ...
Resident Services Manager
Lebanon, TN · On-site
... resident retention. * Acquire a broad knowledge of the community and the surrounding area ... Manage social media and promote reputation management engagement. Oversee monthly newsletter ...
Quick apply
Resident Services Manager
Lebanon, TN · On-site
... resident retention. * Acquire a broad knowledge of the community and the surrounding area ... Manage social media and promote reputation management engagement. Oversee monthly newsletter ...
Resident Lifestyle Coordinator - Melbourne, FL
Melbourne, FL · On-site
$18.50 - $24/hr
SUMMARY The Lifestyle Coordinator plays an integral role in the support of the day-to-day management of the community to achieve community goals surrounding resident retention. This role works ...
Resident Lifestyle Coordinator - Melbourne, FL
Melbourne, FL · On-site
$18.50 - $24/hr
SUMMARY The Lifestyle Coordinator plays an integral role in the support of the day-to-day management of the community to achieve community goals surrounding resident retention. This role works ...
Resident Services Manager
Charlotte, NC · On-site
... resident retention. * Acquire a broad knowledge of the community and the surrounding area ... Manage social media and promote reputation management engagement. Oversee monthly newsletter ...
Quick apply
Resident Services Manager
Charlotte, NC · On-site
... resident retention. * Acquire a broad knowledge of the community and the surrounding area ... Manage social media and promote reputation management engagement. Oversee monthly newsletter ...
Resident Services Manager
Lexington, KY · On-site
... resident retention. * Acquire a broad knowledge of the community and the surrounding area ... Manage social media and promote reputation management engagement. Oversee monthly newsletter ...
Quick apply
Resident Services Manager
Lexington, KY · On-site
... resident retention. * Acquire a broad knowledge of the community and the surrounding area ... Manage social media and promote reputation management engagement. Oversee monthly newsletter ...
Resident Services Administrator
San Diego, CA · On-site
$25.50 - $26.50/hr
Assists the Resident Services Manager, Leasing Manager, and Community Manager in leading, managing ... Implements lease renewal and resident retention programs. * Evaluate reports and identify ...
Quick apply
Resident Services Administrator
San Diego, CA · On-site
$25.50 - $26.50/hr
Assists the Resident Services Manager, Leasing Manager, and Community Manager in leading, managing ... Implements lease renewal and resident retention programs. * Evaluate reports and identify ...
Community Manager
Houston, TX · On-site
Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...
Community Manager
Houston, TX · On-site
Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...
Resident Retention Manager information
See salary details
$12.02 - $16
8% of jobs
$19.40 is the 25th percentile. Wages below this are outliers.
$16 - $19.97
20% of jobs
$19.97 - $23.95
9% of jobs
$23.95 - $27.93
4% of jobs
$27.93 - $31.91
4% of jobs
The median wage is $34.46 / hr.
$31.91 - $35.88
8% of jobs
$35.88 - $39.86
11% of jobs
$43.42 is the 75th percentile. Wages above this are outliers.
$39.86 - $43.84
13% of jobs
$43.84 - $47.81
15% of jobs
$47.81 - $51.79
6% of jobs
$51.79 - $55.77
2% of jobs
$12
$33
$55
How much do resident retention manager jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for resident retention manager in the United States is $33.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $44.71 per hour, depending on experience, location, and employer.
What is a resident retention manager?
Resident Retention Managers are professionals responsible for ensuring high levels of satisfaction and engagement among residents in apartment communities or other managed housing properties. Their main goal is to reduce resident turnover by addressing concerns, resolving issues, organizing community events, and fostering a positive living environment. They often work closely with property managers and leasing staff to implement retention strategies and improve communication with residents. By maintaining positive relationships and addressing resident needs, they help increase lease renewals and overall property reputation.
What are some common challenges faced by resident retention managers, and how can they be addressed?
Resident Retention Managers often encounter challenges such as addressing resident complaints promptly, maintaining high occupancy rates, and fostering a sense of community within the property. Successfully overcoming these challenges involves proactive communication, organizing engagement events, and implementing feedback systems to resolve issues efficiently. Building strong relationships with residents and coordinating closely with maintenance, leasing, and property management teams are essential for creating a positive living environment and improving retention rates.
What are the key skills and qualifications needed to thrive as a resident retention manager, and why are they important?
To thrive as a Resident Retention Manager, you need a background in property management, strong organizational abilities, and experience with lease renewal processes, often supported by a relevant degree or certification. Familiarity with property management software (such as Yardi or AppFolio) and CRM systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and customer service orientation help build positive relationships with residents. These skills are crucial for maintaining high resident satisfaction and minimizing turnover, which directly impacts property performance.
What is the difference between Resident Retention Manager vs Leasing Consultant?
| Aspect | Resident Retention Manager | Leasing Consultant |
|---|---|---|
| Credentials | Experience in property management, customer service skills | Real estate license or leasing certification often preferred |
| Work Environment | Office-based, resident engagement, retention strategies | On-site leasing, showing apartments, customer interaction |
| Employer & Industry Usage | Property management companies, multifamily housing | Apartment communities, leasing offices |
| Search & Comparison Intent | Focus on resident retention, long-term engagement | Focus on leasing, new tenant acquisition |
The Resident Retention Manager primarily focuses on maintaining existing residents through engagement and retention strategies, while the Leasing Consultant concentrates on attracting new tenants and leasing apartments. Both roles are essential in property management but serve different stages of the resident lifecycle.
What cities are hiring for Resident Retention Manager jobs?
Cities with the most Resident Retention Manager job openings:
What states have the most Resident Retention Manager jobs?
States with the most job openings for Resident Retention Manager jobs include:
What job categories do people searching Resident Retention Manager jobs look for?
The top searched job categories for Resident Retention Manager jobs are:
$63K - $70K/yr
Full-time
Dental, Vision, Retirement, PTO
Re-posted 24 days ago
Job description
Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
Are you passionate about real estate and property management? We're seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Responsibilities:
- Foster positive relationships with residents in your assigned portfolio.
- Respond promptly and professionally to resident inquiries, striving for swift resolution.
- Drive lease renewals and execute new leases within the market.
- Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
- Implement collection strategies to minimize evictions and delinquencies.
- Represent the company at eviction hearings and monitor HOA compliance.
- Adhere to all organizational systems, programs, training, policies, and procedures.
Requirements:
- High School Diploma/GED required.
- Bachelor's degree in real estate, finance, business management, or a related field preferred.
- Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
- Real Estate License and any permits/certifications required by state's real estate commission to engage in property management.
- Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
- Experience with property management software a plus.
- Excellent verbal and written communication skills.
- Strong tenant relationship management and negotiation skills.
Compensation
The anticipated pay range/scale for this position is $63,000.00 to $70,000.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.Additional Compensation
This position is eligible to receive quarterly bonus payments.Perks and Benefits
Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
CA Privacy Notice:To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found athttps://www.amh.com/ca-privacy-notice.
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About AMH
Sourced by ZipRecruiter
Industry
Real estate
Company size
1,001 - 5,000 Employees
Headquarters location
Las Vegas, NV, US
Year founded
2012