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Reservations Agent Jobs in Vermont (NOW HIRING)

Basin Harbor

Reservation Agent - Seasonal

Vergennes, VT · On-site

$18/hr

Our Reservations Agents are responsible for handling customer inquiries, processing reservations, and ensuring a seamless booking experience. You will work directly with customers via phone, email ...

Basin Harbor

Reservation Agent - Seasonal

Vergennes, VT · On-site

$18/hr

Our Reservations Agents are responsible for handling customer inquiries, processing reservations, and ensuring a seamless booking experience. You will work directly with customers via phone, email ...

Giri Hotel Management

Guest Service Agent - Part Time

Berlin, VT · On-site

$15.25 - $19.25/hr

We are seeking a friendly, customer service focused Guest Service Agent to join our team at Comfort ... In this position you will be responsible for guest registration, making reservations, and providing ...

Trapp Family Lodge

Reception Desk Agent

Stowe, VT · On-site

$18 - $20/hr

As a Front Desk Agent, you'll provide attentive service, support smooth daily operations, and act ... Manage reservations, activity bookings, dining arrangements, and folio charges * Uphold front desk ...

CEDARBROOK MOTOR INN INC

Hotel Front Desk

Killington, VT · On-site

$16/hr

Take reservations on the phone * Maintain the record of guests that have checked in and out Qualifications for Front Desk Agent * High school diploma or GED equivalent * Excellent customer service ...

CEDARBROOK MOTOR INN INC

Hotel Front Desk

Killington, VT · On-site

$16/hr

Take reservations on the phone * Maintain the record of guests that have checked in and out Qualifications for Front Desk Agent * High school diploma or GED equivalent * Excellent customer service ...

CEDARBROOK MOTOR INN INC

Hotel Front Desk

Killington, VT · On-site

$16/hr

Take reservations on the phone * Maintain the record of guests that have checked in and out Qualifications for Front Desk Agent * High school diploma or GED equivalent * Excellent customer service ...

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Reservations Agent information

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$11

$18

$24

How much do reservations agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for reservations agent in Vermont is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Vermont?

The most popular types of Reservations Agent jobs in Vermont are:

What are popular job titles related to Reservations Agent jobs in Vermont?

For Reservations Agent jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Reservations Agent jobs in Vermont look for?

The top searched job categories for Reservations Agent jobs in Vermont are:

What are popular job titles related to Reservations Agent jobs in VT?

For Reservations Agent jobs in VT, the most frequently searched job titles are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Vermont as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $38,579 per year, or $18.5 per hour.

Reservation Agent - Seasonal

Basin Harbor

Vergennes, VT • On-site

$18/hr

Full-time

Re-posted 18 days ago

Job description

Job Type
Full-time, Temporary
Description
Come join the Basin Harbor team as we celebrate our 140th year - a milestone we're honored to celebrate with our cherished community. We have plenty in store, from new experiences and enhancements to time-honored traditions that continue to make this lakeside retreat so special!
We are now accepting applications for Reservations Agents for our upcoming season.
Our Reservations Agents are responsible for handling customer inquiries, processing reservations, and ensuring a seamless booking experience. You will work directly with customers via phone, email, and other communication channels, providing exceptional service while maintaining accuracy and efficiency. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to manage multiple tasks in a fast-paced environment.
Please note: This is an ON-SITE role. This role is not eligible to work remotely.
Requirements
Education: High School Diploma or General Education Degree (GED), or one to 3 months related experience and/or training; or equivalent combination of education and experience.
Fluency in English: Excellent verbal and written communication skills in English are required; additional language proficiency is a plus.
Experience: Previous experience in a reservations, customer service, or hospitality role preferred but not required.
Technical Skills: Familiarity with booking systems and office software (e.g., Microsoft Office, CRM platforms) is a plus.
Attention to Detail: Strong attention to detail with the ability to accurately process and enter reservation data.
Multitasking Ability: Comfortable managing multiple tasks in a fast-paced environment while ensuring high-quality service.
Problem-Solving Skills: Ability to remain calm under pressure and resolve customer issues effectively and professionally.
Customer-Centric: Passionate about providing exceptional customer service and going the extra mile to meet customer needs.
Basin Harbor conducts pre-employment criminal background and reference checks on all employees.
Salary Description
$18 per hour

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