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Reservations Agent Jobs in Utah (NOW HIRING)

Arbor Lodging Management

Front Desk Agent

Salt Lake City, UT · On-site

$13.75 - $17.50/hr

Front Desk Agent Arbor Lodging is a leading hotel investment and management company with a growing ... Greet and check-in guests in a friendly manner * Assist in taking reservations, pre-registrations ...

Travelodge Milford

Front Desk Agent

Milford, UT

$13.50 - $17.25/hr

Front Desk Agent TRAVELODGE/PENNY'S DINER OF MILFORD, UT Hospitality Management Corporation is a ... Handle reservations, cancellations, and room assignments * Assist guests with questions, directions ...

Travelodge Milford

Front Desk Agent

Milford, UT

$13.50 - $17.25/hr

Front Desk Agent TRAVELODGE/PENNY'S DINER OF MILFORD, UT Hospitality Management Corporation is a ... Handle reservations, cancellations, and room assignments * Assist guests with questions, directions ...

Fairmont

Front Desk Agent

Park City, UT · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary * Respond ...

New

Travelodge Milford

Front Desk Agent

Milford, UT · On-site

$13.50 - $17.25/hr

Front Desk Agent TRAVELODGE/PENNY'S DINER OF MILFORD, UT Hospitality Management Corporation is a ... Handle reservations, cancellations, and room assignments * Assist guests with questions, directions ...

21c Museum Hotels

Front Desk Agent

Park City, UT · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary * Respond ...

21c Museum Hotels

Front Desk Agent

Park City, UT · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary * Respond ...

21c Museum Hotels

Front Desk Agent

Park City, UT · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary * Respond ...

Travelodge Milford

Front Desk Agent

Milford, UT

$13.50 - $17.25/hr

Front Desk Agent TRAVELODGE/PENNY'S DINER OF MILFORD, UT Hospitality Management Corporation is a ... Handle reservations, cancellations, and room assignments * Assist guests with questions, directions ...

Fnmm Llc

Hotel Front Desk Agent

Salt Lake City, UT · On-site

$13.75 - $17.50/hr

We are looking for a friendly, organized, and professional Front Desk Agent to join our hotel team ... Manage reservations and room assignments * Process payments and maintain guest records

Fnmm Llc

Hotel Front Desk Agent

Salt Lake City, UT

$13.75 - $17.50/hr

We are looking for a friendly, organized, and professional Front Desk Agent to join our hotel team ... Manage reservations and room assignments * Process payments and maintain guest records

Peachtree Group

Guest Service Agent

Park City, UT · On-site

$15.75 - $20/hr

Front Desk Agent We are seeking an outgoing, energetic, and professional Front Desk Agent to join ... Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient ...

REH Services, LLC

Front Desk Agent PT/ FT

Salt Lake City, UT · On-site

$13.75 - $17.50/hr

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work ...

New

Hampton Inn Draper

Front Desk Agent

Draper, UT · On-site

$14/hr

Front Desk Agent Hampton Inn Draper in Utah is looking to hire a part-time Front Desk Agent to join ... Friendly and outgoing, you make reservations and ensure that our guests receive the best service ...

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Reservations Agent information

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How much do reservations agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for reservations agent in Utah is $15.88, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Utah?

The most popular types of Reservations Agent jobs in Utah are:

What are popular job titles related to Reservations Agent jobs in Utah?

For Reservations Agent jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Reservations Agent jobs in Utah look for?

The top searched job categories for Reservations Agent jobs in Utah are:

What cities in Utah are hiring for Reservations Agent jobs?

Cities in Utah with the most Reservations Agent job openings:

What are popular job titles related to Reservations Agent jobs in UT?

For Reservations Agent jobs in UT, the most frequently searched job titles are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Utah as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,032 per year, or $15.9 per hour.

Front Desk Agent

Arbor Lodging Management

Salt Lake City, UT • On-site

$13.75 - $17.50/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Job description

Front Desk Agent

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.

Duties & Responsibilities:

  • Greet and check-in guests in a friendly manner
  • Assist in taking reservations, pre-registrations, and room blocking
  • Assist large groups upon arrival
  • Assist guests in finding dining, shopping, and other "hidden gems" nearby
  • Be the first to handle and resolve guest issues
  • Process payments according to procedure
  • Upsell additional facilities and services
  • Performs all check-out tasks
  • Ensure all cash, checks, and credit card balances at the end of each shift
  • Answer questions and address guest needs and requests
  • Communicate internally with other departments when necessary to resolve a guest concern or request
  • Additional tasks may be assigned at any given time

Qualifications:

  • High school Diploma or equivalent
  • Credit Card handling experience preferred
  • Hotel Front Desk experience preferred
  • Experience with hotel reservations software preferred
  • Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
  • Positive, upbeat demeanor
  • Excellent written and verbal communication and organizational skills
  • Team-oriented
  • Ability to stand for 8 hours at a time
  • Ability to lift 20 lbs. on occasion

Benefits:

  • Competitive salary
  • Annual review with increase potential
  • 401k program with company match
  • Medical, Dental, and Vision insurance available to eligible employees
  • Wellness benefits available to eligible employees

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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