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Reservations Agent Jobs in Hawaii (NOW HIRING)

Davidson Hospitality Group

Reservations Agent

Kapaa, HI · On-site

$25 - $27/hr

Reservations Agent We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests ...

Germaine's Luau

Reservations Agent

Honolulu, HI · On-site

$16/hr

Reservation Agent - Department: Germaine's Luau Reports to: Reservations Manager Status: Non-Exempt I. Job Purpose/Objective: Starting at $16/ Hr This position is responsible for scheduling and ...

Germaine's Luau

Reservations Agent

Honolulu, HI · On-site

$16/hr

Reservation Agent - Department: Germaine's Luau Reports to: Reservations Manager Status: Non-Exempt I. Job Purpose/Objective: Starting at $16/ Hr This position is responsible for scheduling and ...

Starwood Hotels

Reservations Agent

Hanalei, HI · On-site

$29/hr

Our team is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call.

SH Hotels and Resorts

Reservations Agent

Hanalei, HI · On-site

$29/hr

Our team is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call.

SH Hotels and Resorts

Reservations Agent

Hanalei, HI · On-site

$29/hr

Our team is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call.

SH Hotels and Resorts

Reservations Agent

Hanalei, HI · On-site

$29/hr

Our team is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call.

Germaines Luau

Reservations Agent

Honolulu, HI · On-site

$15.75 - $19.75/hr

Reservation Agent This position is responsible for scheduling and confirmations, checking emails and faxes, answering phones regarding reservations and questions, customer check in and completion of ...

Crescent Hotels & Resorts

Reservations Agent

Honolulu, HI · On-site

$15.75 - $19.75/hr

Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms ... You have prior experience as a Reservation Agent in a hotel or in a high-volume industry dealing ...

Marriott

Reservations Agent

Lahaina, HI · On-site

$32.89/hr

Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the ...

Marriott

Reservations Agent

Lahaina, HI · On-site

$16.75 - $20.75/hr

Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the ...

Marriott International

Reservations Agent

Lahaina, HI · On-site

$32.89/hr

Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$15.75 - $19.75/hr

CRO Agent This position is the primary voice and initial experience for all customer and/or agent reservations. CRO Agents communicate verbally and in writing with all customers, vendors and other ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI

$22 - $23/hr

Job Purpose/Objective: $22 - $23/ Hr This position is the primary voice and initial experience for all customer and/or agent reservations. CRO Agents communicate verbally and in writing with all ...

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All JobsReservations Agent JobsReservations Agent Jobs in Hawaii

Reservations Agent information

See Hawaii salary details

$11

$18

$23

How much do reservations agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for reservations agent in Hawaii is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.00 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

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What are popular job titles related to Reservations Agent jobs in Hawaii?

For Reservations Agent jobs in Hawaii, the most frequently searched job titles are:

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The top searched job categories for Reservations Agent jobs in Hawaii are:

What are popular job titles related to Reservations Agent jobs in HI?

For Reservations Agent jobs in HI, the most frequently searched job titles are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Hawaii as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $37,698 per year, or $18.1 per hour.

Reservations Agent

Kapaa, HI • On-site

Davidson Hospitality Group
Hospitality Services • 5 - 10K employees

7.0

Company rating: 7.0 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

54th of 467 rated hospitality employers

People enjoy working here

Good employer

Respectful managers

Learn more about Davidson Hospitality Groupexternal

$25 - $27/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Reservations Agent

We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!

Qualifications
  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Excellent organizational skills and attention to detail
  • Basic computer skills and experience with reservation software
  • Ability to work flexible hours, including weekends and holidays
  • Positive attitude and willingness to learn and grow in the role
Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $25.00 - USD $27.00 /Hr.

Davidson Hospitality Group logo

About Davidson Hospitality Group

Sourced by ZipRecruiter

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Industry

Hospitality services

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

1974

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What Davidson Hospitality Group employees say

Pay

Benefits

Hours and flexibility

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