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Reservation Clerk Jobs (NOW HIRING)

The Pueblo of Sandia

RESERVATIONS CLERK

Albuquerque, NM · On-site

$16.82 - $18.93/hr

Position Summary This position is responsible for handling hotel room reservation requests for the Sandia Resort & Casino and maintaining communication between customers, guests, and staff. Our ...

Owens Community College

Advertised Position Title: Cincinnati P & P #392 This posting is exclusively used to capture information for Cincinnati P & P #392 in the skilled trades department.

Madonna Inn

Reservation Office Clerk

San Luis Obispo, CA · On-site

$19 - $22.25/hr

The Madonna Inn is seeking a candidate for its front desk as a Front Desk Clerk. This is a full time position, 5 shifts/40 hours per week. Duties include handling guest check-ins and check-outs ...

LRVCG

Be Seen First

Campground Office Clerk/Manager

North Woodstock, NH · On-site

$18 - $20/hr

Campground Office Clerk/Manager ... Provide guest services from initial contact by phone or email through the reservation process until ...

CCMC

Pool and Beach Attendant

Saint George, UT

$11.50 - $15.25/hr

Serving as reservation clerk for onsite amenities including kayaks, non-motorized watercraft, paddleboards, and toys * Facilitating the distribution of equipment and games * Organizing set up of pool ...

E.M.A. Hospitality

Front Desk Clerk

Lisle, IL · On-site

$13.75 - $17/hr

The Front Desk Clerk will be responsible for providing exceptional guest service, handling check ... Reservation Management: - Assist guests with making reservations, modifications, and cancellations ...

CCMC

Pool and Beach Attendant - PT

Saint George, UT · On-site

$12.25 - $16/hr

Serving as reservation clerk for onsite amenities including kayaks, non-motorized watercraft, paddleboards, and toys * Facilitating the distribution of equipment and games * Organizing set up of pool ...

E.M.A. Hospitality

Front Desk Clerk

Itasca, IL · On-site

$18/hr

The Front Desk Clerk will be responsible for providing exceptional guest service, handling check ... Reservation Management: - Assist guests with making reservations, modifications, and cancellations ...

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Reservation Clerk information

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How much do reservation clerk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for reservation clerk in the United States is $15.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $16.35 per hour, depending on experience, location, and employer.

What is the difference between Reservation Clerk vs Front Desk Agent?

AspectReservation ClerkFront Desk Agent
Primary RoleHandles reservations, booking, and scheduling for clients or guestsManages guest check-in/check-out, provides customer service at the front desk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, travel agencies, reservation centersHotels, resorts, hospitality industry
Employer & Industry UsageUsed mainly in travel, hospitality, and booking servicesCommon in hospitality, tourism, and accommodation services

While both Reservation Clerks and Front Desk Agents work in the hospitality industry and require similar customer service skills, Reservation Clerks focus primarily on managing reservations and bookings, whereas Front Desk Agents handle guest check-ins, check-outs, and overall front desk operations. Understanding these differences helps job seekers find roles that match their skills and career goals.

What are the duties of a reservation clerk?

A reservation clerk is responsible for managing booking requests, entering reservation details into computer systems, and providing customers with information about availability, rates, and policies. They often handle phone and online inquiries, confirm reservations, and ensure accurate record-keeping to facilitate smooth check-in and check-out processes.

What is a reservation clerk?

A reservation clerk works with the staff of an establishment to provide customers with a reserved spot for service. In this position, you communicate with customers verbally and through email, taking down their information so you can change or cancel reservations when necessary. There are usually no educational qualifications, but a prior career in customer service is a plus. As such, you need to have excellent communication skills and the ability to provide outstanding customer experience.

What are the key skills and qualifications needed to thrive as a reservation clerk, and why are they important?

To thrive as a Reservation Clerk, you need strong organizational skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, phone systems, and office software such as MS Office is typically required. Excellent customer service, clear communication, and problem-solving abilities help set top candidates apart. These skills ensure efficient booking processes, high customer satisfaction, and smooth operations in hospitality or travel settings.

What are some common challenges faced by reservation clerks, and how can they be managed effectively?

Reservation Clerks often encounter challenges such as handling high call volumes during peak periods, managing last-minute changes or cancellations, and ensuring accurate data entry to avoid booking errors. Effective communication skills and attention to detail are crucial for resolving customer concerns and maintaining smooth operations. Building familiarity with the reservation system and working closely with team members can help address issues efficiently and improve overall customer satisfaction.
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Reservation Clerk jobs near you
Infographic showing various Reservation Clerk job openings in the United States as of August 2026, with employment types broken down into 58% Full Time, 40% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $31,471 per year, or $15.1 per hour.

RESERVATIONS CLERK

Sandia Resort and Casino

Albuquerque, NM • On-site

$16.82 - $18.93/hr

Full-time

Re-posted 11 days ago

Sandia Resort & Casino rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

14th of 163 rated casinos

Job description

Position Summary
This position is responsible for handling hotel room reservation requests for the Sandia Resort & Casino and maintaining communication between customers, guests, and staff.
Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.
Essential Duties and Responsibilities
  1. Provides superior customer service, positively effects interactions with customers.
  2. Be prepared to give customers information on all room types. Describes rooms in a positive and informative way.
  3. Stays current with hotel occupancy, rates and packages. To be able to provide accurate status of the hotel.
  4. Stays up to date with all functions and special events pertaining to the Sandia Resort experience.
  5. Makes changes to guest reservations when needed.
  6. Cooperates and coordinates with Player Development, Sales, and Front Office departments to provide the best possible service.
  7. Operates a computer-based telephone system routing internal and external calls to appropriate departments.
  8. Handles and tracks all guest related issues and their needs using EAM software.
  9. Utilizes the property management system in support of Front Desk staff including room charges, guest privacy, etc.
  10. Confirms guest wakeup call requests into IP Agent telephone system.
  11. Places out of state and international calls.
  12. Coordinates specific information to both internal and external inquirers, as required.
  13. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities
  1. Perform other job-related duties as assigned.
  2. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:
  1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
  2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
  3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
  4. Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators
This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.
Knowledge, Skills, and Abilities
  1. Knowledge of telephone consoles and related equipment.
  2. Capacity to promote positive guest relations with all telephone callers.
  3. Ability to work cohesively with co-workers as part of a team.
  4. Capacity to work with minimal supervision.
  5. Aptitude to remain in a stationary position for extended periods of time.
  6. Must have good interpersonal communication skills.
  7. Must have good computer skills.
  8. Ability to verify data input and correct errors.
  9. Knowledge of dialing procedures, including long distance, international and internal.
  10. Basic data entry and/or word processing skills.
  11. Knowledge of policies and procedures for the imparting of directory information over the telephone.

Education and Experience
Required:
  1. One (1) year experience in Customer service
  2. High School diploma or GED equivalent required.

Preferred:
  1. One (1) year experience in Hotel/Call Center

License/Certifications/Registrations
  1. Must be able to successfully pass a stringent background investigation.
  2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions
The following selected physical activities are required to perform the essential functions of this position
Physical Requirement
Description
Balancing
Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Feeling
Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Finger Dexterity
Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping
Applying pressure to an object with the fingers and palm.
Hearing
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Kneeling
Bending legs at knee to come to a rest on knee or knees.
Lifting
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Pulling
Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
Pushing
Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
Reaching
Extending hand(s) and arm(s) in any direction.
Seeing
The ability to perceive the nature of objects by the eye.
Walking
Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Seeing
The ability to perceive the nature of objects by the eye.
Sitting
Particularly for sustained periods of time.
Standing
Particularly for sustained periods of time.
Stooping
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
List Working Conditions Required:
The worker is subject to:
  1. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
  2. Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines.
  3. Inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
  4. Noise: There may be sufficient noise to cause the worker to speak loudly to be heard above the ambient noise level.
  5. Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

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