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Reservation Clerk Jobs (NOW HIRING)

AEG

Reservations Clerk 1

Hummelstown, PA · On-site

Attention to detail in reservation processing and accuracy* * Provide exceptional customer service, building rapport and making genuine connections with the guests over the telephone* * Assist with ...

AEG

Campground OfficeAttendant

Oneonta, NY · On-site

$16 - $19/hr

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. * Job Title: Campground Office ...

stayAPT Suites

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Hotel Front Desk Clerk

Cleveland, TN · On-site

$15 - $16/hr

The Hotel Front Desk Clerk plays a vital role in ensuring a welcoming and efficient guest ... Handle reservation management and accommodate reservation inquiries * Provide excellent customer ...

AAA Auto Club Group

Travel Clerk

Pittsburgh, PA

Travel Clerk AAA East Central currently has a full-time, entry level Travel Agency Clerk opportunity available in our East Liberty Travel Reservation Call Center in Pittsburgh. Candidates must be ...

AAA

Travel Clerk

Pittsburgh, PA · On-site

Travel Clerk AAA East Central currently has a full-time, entry level Travel Agency Clerk opportunity available in our East Liberty Travel Reservation Call Center in Pittsburgh. Candidates must be ...

Hilton Garden Inn Covington

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Hotel Front Desk Clerk

Covington, LA · On-site

$13 - $15.50/hr

The Hotel Front Desk Clerk plays a vital role in ensuring guests receive a warm welcome and ... Handle reservation system and update bookings * Deliver excellent customer service to guests

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Reservation Clerk information

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How much do reservation clerk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for reservation clerk in the United States is $15.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $16.35 per hour, depending on experience, location, and employer.

What is the difference between Reservation Clerk vs Front Desk Agent?

AspectReservation ClerkFront Desk Agent
Primary RoleHandles reservations, booking, and scheduling for clients or guestsManages guest check-in/check-out, provides customer service at the front desk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, travel agencies, reservation centersHotels, resorts, hospitality industry
Employer & Industry UsageUsed mainly in travel, hospitality, and booking servicesCommon in hospitality, tourism, and accommodation services

While both Reservation Clerks and Front Desk Agents work in the hospitality industry and require similar customer service skills, Reservation Clerks focus primarily on managing reservations and bookings, whereas Front Desk Agents handle guest check-ins, check-outs, and overall front desk operations. Understanding these differences helps job seekers find roles that match their skills and career goals.

What are reservation clerks?

Reservation clerks are professionals responsible for assisting customers in booking and managing reservations for services such as hotels, airlines, car rentals, or events. Their duties typically include answering inquiries, processing bookings, updating reservation records, and providing information about availability, rates, and policies. They often use specialized computer systems and must deliver excellent customer service to ensure a smooth booking experience. Reservation clerks also handle changes or cancellations and may resolve issues related to reservations. This role requires strong communication, organizational, and problem-solving skills.

What Is a Reservation Clerk?

A reservation clerk works with the staff of an establishment to provide customers with a reserved spot for service. In this position, you communicate with customers verbally and through email, taking down their information so you can change or cancel reservations when necessary. There are usually no educational qualifications, but a prior career in customer service is a plus. As such, you need to have excellent communication skills and the ability to provide outstanding customer experience.

What are the key skills and qualifications needed to thrive as a Reservation Clerk, and why are they important?

To thrive as a Reservation Clerk, you need strong organizational skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, phone systems, and office software such as MS Office is typically required. Excellent customer service, clear communication, and problem-solving abilities help set top candidates apart. These skills ensure efficient booking processes, high customer satisfaction, and smooth operations in hospitality or travel settings.

What are some common challenges faced by Reservation Clerks, and how can they be managed effectively?

Reservation Clerks often encounter challenges such as handling high call volumes during peak periods, managing last-minute changes or cancellations, and ensuring accurate data entry to avoid booking errors. Effective communication skills and attention to detail are crucial for resolving customer concerns and maintaining smooth operations. Building familiarity with the reservation system and working closely with team members can help address issues efficiently and improve overall customer satisfaction.
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Reservation Clerk jobs near you
Infographic showing various Reservation Clerk job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 23% Full Time, 72% Part Time, 2% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $31,471 per year, or $15.1 per hour.

Reservations Clerk 1

Hershey Entertainment & Resorts

Hummelstown, PA • On-site

Part-time

Posted 13 days ago

Job description

Join the team at Hersheypark Camping Resort, campground located a few miles down the road from Hersheypark amusement park that features log and deluxe cabins, tent sites, and partial and full-hookup sites.
This position is responsible for processing Hersheypark Camping Resort reservations over the telephone and selling the concepts of Hershey Entertainment and Resorts.
As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!
Job Duties (Duties marked with an asterisk are essential functions of this job):
  • Answering the incoming telephone calls via the Navis interface, including providing information and selling guest reservations.*
  • Follow up on afterhours voicemails*
  • Process closing reports in accordance with HE&R standards*
  • Process credit card transactions in accordance with HE&R standards*
  • Attention to detail in reservation processing and accuracy*
  • Provide exceptional customer service, building rapport and making genuine connections with the guests over the telephone*
  • Assist with minor guest challenges. Ability to offer solutions.*
  • Provide feedback regarding processes, guest experiences and areas of ongoing improvement*
  • Maintain positive, professional and safe work environment*
  • Assist guest with all aspects of the booking process including but not limited to; packages, promotions, area activities, events both on property and in the surrounding areas*
  • Understand and clearly communicate policies, site/cabin types and seasonal information pertaining to booking. These topics include but are not limited to Hersheypark hours, shuttle information, rates and availability, pool hours, activities schedules, winter water shut off and any additional information that may pertain to each visit*
  • Participate in Hot Lead and report follow up as well as outbound sales calls*
  • Maintain reservation waiting list with daily call backs*
  • Assist office administration and team leaders with other projects and duties as assigned*
  • Perform other duties as assigned

Qualifications:
  • Must be 18 years of age or older
  • Minimum of 1 year customer service, hospitality, or sales experience preferred

Knowledge, Skills, and Abilities:
  • Must have clear communication skills, both written and verbal, in English
  • Ability to identify client needs and concerns over the phone and offer solutions
  • Excellent problem solving and decision making skills
  • Strong technical skills including keyboarding skills and PC experience
  • Professional image representative of the company image
  • Detail oriented
  • Ability to multitask
  • Ability to work under pressure
  • Ability to adapt to changing circumstances, policies, and information

Job Demands:
  • This is a part time seasonal position that can begin as soon as April and end as late as September
  • Office hours are 7:30 am to 11 pm in the peak season and 7:30 am to 4 pm in the off season
  • Applicants must be available daytime, evenings, weekends, and holidays
  • Must have a quiet place to work, free from distractions and background noise
  • Must be able to provide high speed/broadband internet
  • Must be able to commit to coming into the office for training. Must be able to report to the Hersheypark Camping Resort for training, and on occasion once training is complete

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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