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Reservation Agent Jobs in Minnesota (NOW HIRING)

The Confluence Hotel

Guest Service Agent

Hastings, MN · On-site

$18/hr

Front Desk Guest Service Agent at The Confluence Hotel for evening shifts. Join our welcoming team ... and reservation software - Professional appearance and positive attitude - Ability to handle ...

Leisure Hotels and Resorts

Guest Service Agent

Hastings, MN · On-site

$15.25 - $19.25/hr

Front Desk Guest Service Agent at The Confluence Hotel for evening shifts. Join our welcoming team ... and reservation software - Professional appearance and positive attitude - Ability to handle ...

Leisure Hotels and Resorts

Guest Service Agent

Hastings, MN · On-site

$15.25 - $19.25/hr

Front Desk Guest Service Agent at The Confluence Hotel for evening shifts. Join our welcoming team ... and reservation software - Professional appearance and positive attitude - Ability to handle ...

sonesta

Guest Service Agent

Minneapolis, MN · On-site

$20.27/hr

Guest Services Agent The Guest Services Agent (GSA) is responsible for consistently delivering ... Follow the overall seasonal demand reservation strategy as communicated by the hotel management ...

Juut Salonspa

Reservation Specialist

Minneapolis, MN · On-site

Reservations Specialist A Reservations Specialist provides exceptional customer service by efficiently managing scheduling, addressing client inquiries, and ensuring a seamless experience for guests ...

JUUT SalonSpa

Reservation Specialist

Minneapolis, MN · On-site

$19 - $22.50/hr

NOTE: Hybrid schedule, however, the successful candidate will reside in the Twin Cities metro area. MUST have Monday-Friday Morning, Day and Evening availability. A Reservations Specialist provides ...

Leisure Hotels and Resorts

Guest Service Agent

Nisswa, MN · On-site

$17 - $19/hr

... our Guest Service Agent is the first and last impression for our guests. Our ideal candidate ... Basic computer skills and ability to learn reservation systems * Ability to multitask and remain ...

Leisure Hotels & Resorts

Guest Service Agent

Nisswa, MN · On-site

$17 - $19/hr

Description At Quarterdeck Resort on Gull Lake, our Guest Service Agent is the first and last ... Basic computer skills and ability to learn reservation systems * Ability to multitask and remain ...

Leisure Hotels & Resorts

Guest Service Agent

Nisswa, MN · On-site

$17 - $19/hr

Description At Quarterdeck Resort on Gull Lake, our Guest Service Agent is the first and last ... Basic computer skills and ability to learn reservation systems * Ability to multitask and remain ...

Leisure Hotels and Resorts

Guest Service Agent

Nisswa, MN · On-site

$17 - $19/hr

... our Guest Service Agent is the first and last impression for our guests. Our ideal candidate ... Basic computer skills and ability to learn reservation systems * Ability to multitask and remain ...

Quarterdeck Resort

Guest Service Agent

Nisswa, MN · On-site

$17 - $19/hr

At Quarterdeck Resort on Gull Lake, our Guest Service Agent is the first and last impression for ... Basic computer skills and ability to learn reservation systems * Ability to multitask and remain ...

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All JobsReservation Agent JobsReservation Agent Jobs in Minnesota

Reservation Agent information

See Minnesota salary details

$10

$17

$22

How much do reservation agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for reservation agent in Minnesota is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What is a reservation agent?

Reservation Agents are customer service professionals who assist clients with booking and managing reservations for services such as hotels, flights, car rentals, and other travel-related arrangements. They handle inquiries, provide information about availability, rates, and policies, and process bookings either over the phone, online, or in person. Excellent communication and organizational skills are essential, as Reservation Agents are often the first point of contact for customers and play a key role in ensuring a smooth reservation experience.

How does a reservation agent typically handle high volumes of booking requests during peak seasons?

During peak travel seasons, Reservation Agents often manage a surge in booking requests, which requires strong organizational skills and the ability to multitask efficiently. They rely on reservation software to track availability, process bookings quickly, and communicate clearly with customers to minimize errors or double bookings. Agents may also coordinate closely with other departments, such as front desk staff or management, to ensure room inventory is updated in real time and special requests are accommodated. Maintaining composure and providing excellent customer service under pressure are key to success in this environment.

What are the key skills and qualifications needed to thrive as a reservation agent, and why are they important?

To thrive as a Reservation Agent, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling procedures, often supported by a high school diploma or equivalent. Familiarity with reservation software systems such as Sabre, Amadeus, or Opera, as well as basic computer literacy, is typically required. Excellent communication, problem-solving abilities, and patience are important soft skills that help build rapport with clients and handle challenging situations. These skills ensure accurate bookings, customer satisfaction, and efficient operations in a fast-paced hospitality or travel environment.

What is the difference between Reservation Agent vs Front Desk Agent?

AspectReservation AgentFront Desk Agent
CredentialsHigh school diploma; customer service skills; reservation system trainingHigh school diploma; customer service skills; familiarity with front desk software
Work EnvironmentCall centers, travel agencies, hotel reservationsHotels, motels, hospitality front desks
Employer & IndustryTravel, hospitality, airline industriesHospitality, lodging industry
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiriesChecking guests in/out, assisting with services, managing front desk operations

While both Reservation Agents and Front Desk Agents work in the hospitality and travel industries, Reservation Agents primarily focus on managing reservations and booking systems, often working remotely or in call centers. Front Desk Agents handle guest check-ins, check-outs, and on-site customer service at hotels. The roles overlap in customer service skills and industry environment but differ in daily tasks and focus areas.

How to become a reservation agent?

To become a reservation agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or booking software can be beneficial, and some employers may require specific certifications or training programs. The role often involves working in a fast-paced environment, including evenings and weekends.

Is a reservation agent a good job?

A reservation agent is a customer service role that involves handling bookings and inquiries, often requiring communication skills and familiarity with reservation systems. The job can offer flexible hours and opportunities for advancement but may involve repetitive tasks and high call volume. Overall, it can be a suitable entry-level position for those interested in hospitality or travel industries.

What are the most commonly searched types of Reservation Agent jobs in Minnesota?

The most popular types of Reservation Agent jobs in Minnesota are:

What are popular job titles related to Reservation Agent jobs in Minnesota?

For Reservation Agent jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Reservation Agent jobs in Minnesota look for?

The top searched job categories for Reservation Agent jobs in Minnesota are:

What are popular job titles related to Reservation Agent jobs in MN?

For Reservation Agent jobs in MN, the most frequently searched job titles are:

Reservation Agent jobs near you
Infographic showing various Reservation Agent job openings in Minnesota as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, 3% Contract, and 1% Nights. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,537 per year, or $17.1 per hour.

Guest Service Agent

The Confluence Hotel

Hastings, MN • On-site

$18/hr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Description:

Front Desk Guest Service Agent at The Confluence Hotel for evening shifts.


Join our welcoming team at The Confluence Hotel, nestled in the historic Rivertown district of Hastings, Minnesota. We are seeking a friendly and professional Guest Service Agent to provide exceptional service to our guests during evening shifts. Evening shift hours are typically 3:00 pm to 11:00 pm. If you enjoy creating memorable experiences and thrive in a dynamic hospitality environment, we invite you to apply and become part of our dedicated team.


Key Responsibilities:

- Greet and welcome guests upon arrival with a warm and professional demeanor

- Check guests in and out efficiently, ensuring accuracy and attention to detail

- Respond promptly to guest inquiries, requests, and concerns, providing excellent customer service

- Manage reservations, cancellations, and modifications using the hotel management system

- Assist guests with information about local attractions, amenities, and services

- Maintain the cleanliness and organization of the front desk area

- Handle cash, credit card transactions, and billing procedures accurately

- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction

- Follow hotel policies and procedures to ensure safety and security


Skills and Qualifications:

- Previous experience in hospitality, customer service, or front desk operations preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Ability to work independently and as part of a team

- Flexibility to work evening shifts, including weekends and holidays

- Proficiency with computer systems and reservation software

- Professional appearance and positive attitude

- Ability to handle stressful situations with tact and professionalism


At The Confluence Hotel, we value our team members and are committed to fostering a positive work environment that encourages growth and development. Join us and be part of a vibrant community that celebrates the rich history of Rivertown Hastings while delivering outstanding guest experiences. We offer competitive pay, flexible scheduling, and opportunities for advancement.

Requirements:

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.