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Renewals Account Manager Jobs (NOW HIRING)

The Access Group

Principal Renewal Account Manager

$90K - $105K/yr

As we build out a dedicated renewals function across our Hospitality Americas portfolio, the Principal Renewal Account Manager leads the most complex, highest-value renewal relationships in the ...

Algolia

Renewal Account Executive

As a Renewals Account Executive, you will partner with Account Executives and Customer Success Managers to align on the account strategy for each customer, and help execute on these strategies. You ...

Ori-gen

Account Manager, Commercial Lines

Cypress, CA · On-site

$65K - $85K/yr

Account Manager, Commercial Lines The J. Morey Company - an Ori-gen Family Company Salary Range ... Renewals & Account Retention * Coordinate renewal strategy discussions with Producers and relevant ...

Lightspeed Systems

Renewal Specialist

Austin, TX

... manage ongoing customer relationships with a focus on renewals, account updates, and licensing changes. Your work will directly support our annual retention goals while ensuring schools receive ...

New

SentinelOne

OR · On-site

... accounts ... Unlike a traditional renewals management role, this position is built around a growth-first mandate ...

Dossier

Account Manager-Expansion & Renewals

The role As an Account Manager, you'll own the commercial relationship for a portfolio of our US health-system customers. You have two mandates: retain the base through clean, well-run renewals, and ...

Okta

Commercial Renewals Manager

Chicago, IL · Hybrid

Partner with Account Executives (AEs) and Customer Success Managers (CSMs) to build unified renewal strategies, improve product adoption, and proactively mitigate churn risks. * Leverage the Channel:

Ori-gen

Account Manager, Commercial Lines

Cypress, CA · On-site

Renewals & Account Retention * Coordinate renewal strategy discussions with Producers and relevant ... Experience managing a commerciallinesbook of business. * Strong understanding of commercial ...

Ori-gen

Account Manager, Personal Lines

Cypress, CA · On-site

Renewals & Account Retention * Manage the renewal process for assigned accounts. * Review renewal policies for accuracy, coverage adequacy, and client needs. * Present renewal options and discuss ...

Ori-gen

Account Manager, Personal Lines

Cypress, CA · On-site

$55K - $70K/yr

Renewals & Account Retention * Manage the renewal process for assigned accounts. * Review renewal policies for accuracy, coverage adequacy, and client needs. * Present renewal options and discuss ...

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Renewals Account Manager information

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$29.5K

$65.8K

$106K

How much do renewals account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for renewals account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a renewals account manager?

Renewals Account Managers are professionals responsible for managing and retaining existing customer accounts by ensuring timely contract renewals and maintaining strong client relationships. They work closely with customers to understand their ongoing needs, address any concerns, and identify opportunities for upselling or cross-selling. Their primary goal is to maximize customer retention and minimize churn by providing excellent service and ensuring a seamless renewal process.

What is the difference between Renewals Account Manager vs Customer Success Manager?

AspectRenewals Account ManagerCustomer Success Manager
Primary FocusManaging contract renewals and retentionEnsuring customer satisfaction and long-term success
Work EnvironmentSales-driven, client retentionCustomer support, relationship building
Required SkillsSales, negotiation, product knowledgeCommunication, problem-solving, empathy

While both roles focus on client relationships, the Renewals Account Manager primarily concentrates on contract renewals and retention, often with a sales approach. In contrast, the Customer Success Manager aims to foster overall customer satisfaction and success, emphasizing ongoing support and relationship building.

How does a renewals account manager collaborate with sales and customer success teams?

As a Renewals Account Manager, you will work closely with both the sales and customer success teams to maximize customer retention and renewals. This often involves regular meetings to share insights on customer health, upcoming contract expirations, and potential upsell opportunities. You’ll coordinate with customer success managers to address client concerns proactively and with sales representatives to align on pricing or contract changes. Effective collaboration ensures a smooth renewal process and helps identify ways to enhance customer satisfaction and value.

What skills and qualifications are needed to be a renewals account manager?

To thrive as a Renewals Account Manager, you need strong sales acumen, account management experience, and a solid understanding of customer success principles, often backed by a bachelor's degree. Familiarity with CRM platforms like Salesforce, contract management tools, and sometimes certifications in customer relationship management are typical requirements. Exceptional communication, negotiation skills, and a customer-centric mindset set top performers apart in this role. These abilities are crucial for maximizing client retention, securing renewals, and driving ongoing business growth.

What are renewals in account management?

In account management, renewals refer to the process of extending or replacing existing customer contracts or subscriptions when they expire. Renewals are a key part of maintaining recurring revenue and often involve communication, negotiation, and ensuring customer satisfaction to secure continued business.

What does a renewals account manager do?

A renewals account manager is responsible for maintaining and renewing existing customer accounts, ensuring customer retention and satisfaction. They often communicate with clients to address concerns, negotiate renewal terms, and utilize CRM tools to track renewal activities and customer interactions.
More about Renewals Account Manager jobs
What cities are hiring for Renewals Account Manager jobs? Cities with the most Renewals Account Manager job openings:
What are the most commonly searched types of Renewals Account jobs? The most popular types of Renewals Account jobs are:
What states have the most Renewals Account Manager jobs? States with the most job openings for Renewals Account Manager jobs include:
What job categories do people searching Renewals Account Manager jobs look for? The top searched job categories for Renewals Account Manager jobs are:
Renewals Account Manager jobs near you
Infographic showing various Renewals Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Principal Renewal Account Manager

The Access Group

Remote

$90K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, you'll receive 22 days paid time off, plus 11 company paid holidays. Also, medical, dental & vision insurance, 5% 401(k) company match, plus a range of other benefits that you can choose from.
About the role
Paytronix, an Access company, manages loyalty, guest engagement, and online ordering programs for some of the most recognizable restaurant and convenience brands in North America. As we build out a dedicated renewals function across our Hospitality Americas portfolio, the Principal Renewal Account Manager leads the most complex, highest-value renewal relationships in the business.
This role owns enterprise accounts in the $250K-$2M+ ARR range - deals that involve multiple decision-makers, PE or institutional ownership structures, and multi-year commercial terms. You lead C-suite conversations independently, build business cases that withstand CFO scrutiny, negotiate on price and contract structure, and drive renewals to close.
You also make the team around you better. As the most senior practitioner on the RAM team, you serve as the primary escalation point and deal coach for Senior RAMs, act as deputy to the Head of Digital CS & Retention, and own the development of the playbooks and processes the team runs on.
If you are ready to own the most commercially demanding accounts in the portfolio and raise the floor for everyone working alongside you, this role is built for you.
About you:
You're someone who thrives on ownership. You're confident leading high-value, complex commercial conversations and know how to balance strong negotiation with long-term customer relationships. You're comfortable working at executive level and can guide discussions with clarity and purpose.
You enjoy helping others succeed too. You naturally share your knowledge, support your team, and step in when things get complicated. You're motivated by improving how things work - not just closing deals, but making them easier and more consistent for everyone.
Day-to-day, you will:
  • Lead strategic renewal conversations for high-value customer accounts, working directly with senior stakeholders to agree commercial terms and close contracts.
  • Build clear, practical business cases that focus on outcomes like revenue, cost and risk, helping customers make confident decisions.
  • Shape negotiation strategies around pricing, contract terms and structure, making sure you protect value while strengthening relationships.
  • Support the wider team by acting as an escalation point, coaching colleagues and helping improve how renewals are managed across the business.

Your skills and experiences might also include:
  • 8+ years of demonstrated success in a renewals, account management, or commercial customer success capacity with a strong track record of negotiating and closing complex contracts.
  • Exceptional negotiation and objection handling skills - value-based contract conversations at the CXO level, including CFOs and CROs.
  • Demonstrated experience carrying deals in the $500K-$2M+ ARR range with multiple decision-makers, not just supporting someone else's relationship.
  • Experience using Salesforce to manage pipelines, track renewals and support accurate forecasting.
  • An interest in improving processes and creating simple, repeatable ways of working that help teams perform at their best.

Compensation: $90k-$105k base salary + 40% variable
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let's make a difference together.
Love Work. Love Life. Be You.

Apply