ZipRecruiter

Log In

1

Renewals Account Manager Jobs (NOW HIRING)

Conga

Renewals Manager

Boston, TX · On-site

Own a portfolio of renewal accounts across the Americas, managing the full renewal cycle from initial outreach through signed contract. * Engage customers proactively 90-180 days prior to renewal to ...

Conga

Renewals Manager

Boston, MA · On-site

Own a portfolio of renewal accounts across the Americas, managing the full renewal cycle from initial outreach through signed contract. * Engage customers proactively 90-180 days prior to renewal to ...

Common Room

Renewals Manager

Partner with Customer Success to assess account health, usage, and renewal risk well ahead of ... Manage renewal transactions efficiently and consistently, balancing speed with a strong customer ...

Fora Financial

Renewals Account Executive

New York, NY · Hybrid

$2.5K/mo

As a Renewals Account Executive , the goal of your role is to oversee client renewals, discover ... Proficient use of MS Office Suite, Salesforce or other CRM experience is a plus * High integrity ...

Fora Financial

Renewals Account Executive

New York, NY · On-site

$2.5K/mo

As a Renewals Account Executive , the goal of your role is to oversee client renewals, discover ... Proficient use of MS Office Suite, Salesforce or other CRM experience is a plus * High integrity ...

GitLab

Renewals Manager

Develop and execute account-level renewal strategies that protect recurring revenue and reduce ... Skill in managing a portfolio of renewal accounts at scale while prioritizing high-impact ...

GitLab

Renewals Manager

Develop and execute account-level renewal strategies that protect recurring revenue and reduce ... Skill in managing a portfolio of renewal accounts at scale while prioritizing high-impact ...

Veeam Software

Renewals Advocacy Manager

Reporting to the VP of Global Renewals Account Management, you will ensure customer feedback is translated into meaningful business action, executive customer commitments are executed, and strategic ...

Proofpoint

Renewal Account Manager

Sunnyvale, CA · Hybrid

Drive the qualification, quoting, and Salesforce processes with Account Managers and Regional Directors to successfully close renewals. * Accurately forecast daily, monthly, and quarterly renewal ...

Amazing Life Foundation

Renewal Account Manager

Plano, TX · On-site

$50K - $65K/yr

Renewal Account Manager Location: On-site -- Plano, TX Team: Sales Reporting to: Chase Bryant ... Some conversations will be straightforward renewals, while others will uncover opportunities to ...

New

Proofpoint

Renewal Account Manager

Draper, UT · Hybrid

Drive the qualification, quoting, and Salesforce processes with Account Managers and Regional Directors to successfully close renewals. * Accurately forecast daily, monthly, and quarterly renewal ...

Proofpoint, Inc.

Renewal Account Manager

Draper, UT · On-site

Drive the qualification, quoting, and Salesforce processes with Account Managers and Regional Directors to successfully close renewals. * Accurately forecast daily, monthly, and quarterly renewal ...

Kaseya Careers

Renewal Specialist

Miami, FL · On-site

Perform other related duties as assigned Required Qualifications * 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment * Direct experience managing ...

CrowdStrike

Renewals Specialist (Remote)

Sunnyvale, CA · Remote

$46/hr

CrowdStrike is seeking a Renewals Account Manager who will partner with assigned Corporate Account Managers, Channel Partners, and Customers to retain and expand customer revenue. The successful ...

Okta

Commercial Renewals Manager

Chicago, IL · On-site

$116K - $159K/yr

Partner with Account Executives (AEs) and Customer Success Managers (CSMs) to build unified renewal strategies, improve product adoption, and proactively mitigate churn risks. * Leverage the Channel:

previous pagenext page

Showing results 21-40

All JobsRenewals Account JobsRenewals Account Manager Jobs

Renewals Account Manager information

See salary details

$29.5K

$65.8K

$106K

How much do renewals account manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for renewals account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a renewals account manager?

Renewals Account Managers are professionals responsible for managing and retaining existing customer accounts by ensuring timely contract renewals and maintaining strong client relationships. They work closely with customers to understand their ongoing needs, address any concerns, and identify opportunities for upselling or cross-selling. Their primary goal is to maximize customer retention and minimize churn by providing excellent service and ensuring a seamless renewal process.

What is the difference between Renewals Account Manager vs Customer Success Manager?

AspectRenewals Account ManagerCustomer Success Manager
Primary FocusManaging contract renewals and retentionEnsuring customer satisfaction and long-term success
Work EnvironmentSales-driven, client retentionCustomer support, relationship building
Required SkillsSales, negotiation, product knowledgeCommunication, problem-solving, empathy

While both roles focus on client relationships, the Renewals Account Manager primarily concentrates on contract renewals and retention, often with a sales approach. In contrast, the Customer Success Manager aims to foster overall customer satisfaction and success, emphasizing ongoing support and relationship building.

How does a renewals account manager collaborate with sales and customer success teams?

As a Renewals Account Manager, you will work closely with both the sales and customer success teams to maximize customer retention and renewals. This often involves regular meetings to share insights on customer health, upcoming contract expirations, and potential upsell opportunities. You’ll coordinate with customer success managers to address client concerns proactively and with sales representatives to align on pricing or contract changes. Effective collaboration ensures a smooth renewal process and helps identify ways to enhance customer satisfaction and value.

What skills and qualifications are needed to be a renewals account manager?

To thrive as a Renewals Account Manager, you need strong sales acumen, account management experience, and a solid understanding of customer success principles, often backed by a bachelor's degree. Familiarity with CRM platforms like Salesforce, contract management tools, and sometimes certifications in customer relationship management are typical requirements. Exceptional communication, negotiation skills, and a customer-centric mindset set top performers apart in this role. These abilities are crucial for maximizing client retention, securing renewals, and driving ongoing business growth.

What are renewals in account management?

In account management, renewals refer to the process of extending or replacing existing customer contracts or subscriptions when they expire. Renewals are a key part of maintaining recurring revenue and often involve communication, negotiation, and ensuring customer satisfaction to secure continued business.

What does a renewals account manager do?

A renewals account manager is responsible for maintaining and renewing existing customer accounts, ensuring customer retention and satisfaction. They often communicate with clients to address concerns, negotiate renewal terms, and utilize CRM tools to track renewal activities and customer interactions.
More about Renewals Account Manager jobs
What cities are hiring for Renewals Account Manager jobs? Cities with the most Renewals Account Manager job openings:
What are the most commonly searched types of Renewals Account jobs? The most popular types of Renewals Account jobs are:
What states have the most Renewals Account Manager jobs? States with the most job openings for Renewals Account Manager jobs include:
What job categories do people searching Renewals Account Manager jobs look for? The top searched job categories for Renewals Account Manager jobs are:
Renewals Account Manager jobs near you
Infographic showing various Renewals Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Renewals Manager

Conga

Boston, TX • On-site

Full-time

Re-posted 9 days ago

Job description

Job Title: Renewals Manager
Locations: US- Houston Tx, Boston, MA.
Reports to: (Sr. Director, Renewal Management)

A quick snapshot...
The Renewals Manager is responsible for owning the end-to-end renewal lifecycle for a defined portfolio of customers across the Americas. This role is critical to protecting and growing Conga's recurring revenue base by driving timely, high-quality renewals that align with both customer objectives and business goals.

Sitting at the intersection of Sales and Customer Success, the Renewal Manager proactively manages renewal risk, negotiates contract terms, and partners cross-functionally to deliver a seamless renewal experience. Success in this role is measured primarily by Gross Renewal Rate with Price Increase (GRRw/PI), Net Revenue Retention (NRR), and on-time renewal rate.


Why it's a big deal...  

Renewal Ownership & Pipeline Management

  • Own a portfolio of renewal accounts across the Americas, managing the full renewal cycle from initial outreach through signed contract.
  • Engage customers proactively 90-180 days prior to renewal to assess health, surface risks, and align on terms.
  • Maintain an accurate renewal forecast in Salesforce and Clari. Provide weekly pipeline updates to leadership.
  • Prioritize accounts by ARR at risk, customer health score, and days to renewal.

Negotiation & Contracting

  • Lead renewal negotiations with a focus on value realization, contract simplification, and mutual outcomes.
  • Structure renewal proposals that include multi-year options, price escalation clauses, and volume-based discounts.
  • Partner with Legal, Deal Desk, and Finance to resolve non-standard contract terms and approvals.
  • Ensure all renewal documentation is executed accurately and on time.

Risk Mitigation & Churn Prevention

  • Identify at-risk accounts early and develop mitigation strategies in partnership with Customer Success, Sales, Legal, Finance, and Product.
  • Escalate high-risk accounts appropriately, engaging executive sponsors and product teams as needed.
  • Track and report on churn drivers, renewal blockers, and win/loss trends.

Expansion & Growth

  • Identify upsell and cross-sell opportunities during the renewal motion and hand off to the appropriate Account Executive.
  • Collaborate with Customer Success Managers to align on account health and expansion readiness ahead of renewals.

Operational Excellence

  • Maintain clean and current data in Salesforce for all renewal opportunities, contacts, and activities.
  • Adhere to renewal process standards and use CPQ/CLM tooling to drive consistent, scalable execution.
  • Contribute to the continuous improvement of renewal playbooks, templates, and processes.

Here's what we're looking for...

  • 3-6+ years of experience in SaaS renewals, account management, or customer success with a quota-carrying role.
  • Proven track record managing a renewal book of business with ARR of $5M+.
  • Strong negotiation skills with experience handling contract terms, pricing, and multi-year structures.
  • Proficiency with Salesforce CRM and Clari; experience with CPQ or CLM tools is a plus.
  • Solid understanding of key renewal and retention metrics: GRR, NRR, ARR, churn rate, logo retention.
  • Excellent communication skills both written and verbal with the ability to engage C-suite stakeholders.
  • High degree of organization and ability to manage 100+ renewal accounts simultaneously.

Here's what will give you an edge...
This role will be evaluated on the following metrics:

  • Gross Renewal Rate with Price Increase (GRRw/PI), primary metric
  • Net Revenue Retention (NRR)
  • On-time renewal rate (100% of renewals closed on or before expiry)
  • Forecast accuracy (within 5% of committed renewal ARR)
  • Average days to close from initial outreach

Apply