Remote Workforce and Reporting Manager Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and ...
Remote Workforce and Reporting Manager Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and ...
Workforce Analyst
Oakton, VA ยท Remote
$60K - $65K/yr
Fully Remote PRIMARY DUTIES: Workforce Monitoring & Reporting * Monitor daily attendance, schedule adherence, and shift coverage across the Crisis Services workforce. * Track and report patterns in ...
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Workforce Analyst
Oakton, VA ยท Remote
$60K - $65K/yr
Fully Remote PRIMARY DUTIES: Workforce Monitoring & Reporting * Monitor daily attendance, schedule adherence, and shift coverage across the Crisis Services workforce. * Track and report patterns in ...
Financial Systems Senior Manager - U.S. Based Remote Opportunity
Arlington, VA ยท Remote
$125K - $170K/yr
Familiarity with finance, procurement, and HCM modules relevant to a nonprofit operating environment, including grant management, remote workforce administration, and AP automation. * Strategic ...
Financial Systems Senior Manager - U.S. Based Remote Opportunity
Arlington, VA ยท Remote
$125K - $170K/yr
Familiarity with finance, procurement, and HCM modules relevant to a nonprofit operating environment, including grant management, remote workforce administration, and AP automation. * Strategic ...
HR Workforce Planning Specialist
Arlington, VA ยท Remote
$40/hr
In this fully remote role, you'll partner with leadership, recruiters, HR, and project teams to ... If you enjoy analyzing workforce data, collaborating across teams, and making a measurable impact ...
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HR Workforce Planning Specialist
Arlington, VA ยท Remote
$40/hr
In this fully remote role, you'll partner with leadership, recruiters, HR, and project teams to ... If you enjoy analyzing workforce data, collaborating across teams, and making a measurable impact ...
HR Generalist
Tysons Corner, VA ยท On-site +1
Qualifications * 4-7 years of experience as an HR Generalist, preferably in a distributed or remote workforce environment. * Strong working knowledge of US employment laws and multi-state compliance ...
HR Generalist
Tysons Corner, VA ยท On-site +1
Qualifications * 4-7 years of experience as an HR Generalist, preferably in a distributed or remote workforce environment. * Strong working knowledge of US employment laws and multi-state compliance ...
Deputy Project Manager
Washington, DC ยท On-site +1
... remote workforce especially if the contract includes sub-contract agreements 5. Active or ability to acquire a DHS Suitability Clearance at the Secret Level. Benefits include: * Medical, Dental, and ...
Deputy Project Manager
Washington, DC ยท On-site +1
... remote workforce especially if the contract includes sub-contract agreements 5. Active or ability to acquire a DHS Suitability Clearance at the Secret Level. Benefits include: * Medical, Dental, and ...
Payroll Manager
Washington, DC ยท On-site +1
AAMC Payroll Manager will be responsible for overseeing and managing all payroll operations, systems, and supporting staff for a 48-state remote workforce. Strong background to provide management and ...
Payroll Manager
Washington, DC ยท On-site +1
AAMC Payroll Manager will be responsible for overseeing and managing all payroll operations, systems, and supporting staff for a 48-state remote workforce. Strong background to provide management and ...
Deputy Program Manager
Washington, DC ยท On-site +1
$131K/yr
Demonstrating an ability to manage a large, matrixed, and remote workforce - especially- if the contract includes sub-contract agreements. * Experience with SharePoint administration and program ...
Deputy Program Manager
Washington, DC ยท On-site +1
$131K/yr
Demonstrating an ability to manage a large, matrixed, and remote workforce - especially- if the contract includes sub-contract agreements. * Experience with SharePoint administration and program ...
Supervisory Human Resources Specialist (Workforce Relations)
Washington, DC ยท On-site +1
$121K - $187K/yr
Serve as Branch Chief for Workforce Relations in the Civilian Personnel Division, providing ... This position does not support 100% remote work. You will be required to report physically to the ...
Supervisory Human Resources Specialist (Workforce Relations)
Washington, DC ยท On-site +1
$121K - $187K/yr
Serve as Branch Chief for Workforce Relations in the Civilian Personnel Division, providing ... This position does not support 100% remote work. You will be required to report physically to the ...
Payroll Manager
Washington, DC ยท On-site +1
AAMC Payroll Manager will be responsible for overseeing and managing all payroll operations, systems, and supporting staff for a 48-state remote workforce. Strong background to provide management and ...
Payroll Manager
Washington, DC ยท On-site +1
AAMC Payroll Manager will be responsible for overseeing and managing all payroll operations, systems, and supporting staff for a 48-state remote workforce. Strong background to provide management and ...
Analyst III: Health Workforce Advisor
Arlington, VA ยท On-site +1
Overview Nakupuna Solutions seeks an Analyst III: Health Workforce Advisor. The Office of Program ... Ability to obtain secret clearance required; provisional remote work with a public trust clearance ...
Analyst III: Health Workforce Advisor
Arlington, VA ยท On-site +1
Overview Nakupuna Solutions seeks an Analyst III: Health Workforce Advisor. The Office of Program ... Ability to obtain secret clearance required; provisional remote work with a public trust clearance ...
Analyst III: Health Workforce Advisor
Arlington, VA ยท On-site +1
The Health Workforce Advisor advances U.S. government global health priorities by leading the ... Ability to obtain secret clearance required; provisional remote work with a public trust clearance ...
Analyst III: Health Workforce Advisor
Arlington, VA ยท On-site +1
The Health Workforce Advisor advances U.S. government global health priorities by leading the ... Ability to obtain secret clearance required; provisional remote work with a public trust clearance ...
Payroll Manager
Washington, DC ยท On-site +1
AAMC Payroll Manager will be responsible for overseeing and managing all payroll operations, systems, and supporting staff for a 48-state remote workforce. Strong background to provide management and ...
Payroll Manager
Washington, DC ยท On-site +1
AAMC Payroll Manager will be responsible for overseeing and managing all payroll operations, systems, and supporting staff for a 48-state remote workforce. Strong background to provide management and ...
GPSU Military - Federal Fellowship (Hybrid)
Reston, VA ยท On-site +1
Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions) * Group Medical Insurance options: Zero ...
GPSU Military - Federal Fellowship (Hybrid)
Reston, VA ยท On-site +1
Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions) * Group Medical Insurance options: Zero ...
Director, Clinical Health Center Workforce Development
Bethesda, MD ยท Remote
$137K - $178K/yr
Director, Clinical Health Center Workforce Development Location ... Bethesda, Maryland (Remote) Reports To: Chief Health Officer FLSA Status: Exempt Must be able to ...
Director, Clinical Health Center Workforce Development
Bethesda, MD ยท Remote
$137K - $178K/yr
Director, Clinical Health Center Workforce Development Location ... Bethesda, Maryland (Remote) Reports To: Chief Health Officer FLSA Status: Exempt Must be able to ...
Sr. Workforce Development Strategy Manager, Autodesk Education Experiences
Washington, DC ยท On-site +1
This role can be fully remote or hybrid. Responsibilities * Develop and drive Autodesk's global workforce development strategy, focused on career training, upskilling, reskilling, and pathways for ...
Sr. Workforce Development Strategy Manager, Autodesk Education Experiences
Washington, DC ยท On-site +1
This role can be fully remote or hybrid. Responsibilities * Develop and drive Autodesk's global workforce development strategy, focused on career training, upskilling, reskilling, and pathways for ...
Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions) * Group Medical Insurance options: Zero ...
Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions) * Group Medical Insurance options: Zero ...
IS operates a hybrid model with 3 days in office/2 days remote. Summary The Director, Center of Excellence on the Nonprofit Workforce, leads the development, integration, and stewardship of ...
IS operates a hybrid model with 3 days in office/2 days remote. Summary The Director, Center of Excellence on the Nonprofit Workforce, leads the development, integration, and stewardship of ...
... Capital/Workforce Management consulting team. As an HCM/WFM Project Manager, you will be ... US or Canada - remote
... Capital/Workforce Management consulting team. As an HCM/WFM Project Manager, you will be ... US or Canada - remote
We're expanding our Federal & State IT Workforce Solutions practice and are looking for a Capture ... Remote flexibility For more details, contact careers@compuvis.com
We're expanding our Federal & State IT Workforce Solutions practice and are looking for a Capture ... Remote flexibility For more details, contact careers@compuvis.com
Remote Workforce information
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What is the difference between Remote Workforce vs Customer Service Representative?
| Aspect | Remote Workforce | Customer Service Representative |
|---|---|---|
| Required credentials | Varies by industry; often includes relevant experience or certifications | High school diploma or equivalent; customer service training often preferred |
| Work environment | Remote, flexible locations, home offices | Typically office or call center, but increasingly remote |
| Employer usage | Employers across multiple industries hiring remote staff | Customer service departments in retail, tech, healthcare, etc. |
| Search intent | Looking for remote job opportunities or remote work roles | Seeking customer service roles, often remote or in-office |
The Remote Workforce encompasses a broad range of roles working remotely across industries, while Customer Service Representatives focus specifically on assisting customers, often remotely. Understanding these differences helps job seekers find roles aligned with their skills and preferences.
What is a remote workforce?
What are the key skills and qualifications needed to thrive in a remote workforce role, and why are they important?
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Full-time
Posted 26 days ago
Job description
Location: Remote
Workforce and Reporting Manager
Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and Reporting Manager to support a governmentcontracted call center by overseeing forecasting, staffing, scheduling, and performance reporting. This role ensures efficient use of Customer Service Representatives (CSRs), meets servicelevel requirements, and provides accurate operational reporting to internal leadership and government program officials.
Key Responsibilities:
- Manage forecasting and staffing processes to ensure efficient, costeffective CSR utilization.
- Develop and maintain annual, weekly, and daily staffing and scheduling plans.
- Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.
- Monitor performance against targets, identify gaps, and implement corrective actions.
- Review workforce management tools and recommend improvements to enhance accuracy and efficiency.
- Conduct ongoing assessments to improve forecasting, scheduling, and staffing processes.
- Produce and manage required reports, including:
- Daily and weekly performance reports
- Monthly invoice progress reports
- Quarterly work breakdown structure (WBS) reports
- Annual summaries
- Ad hoc and specialrequest reports
- Coordinate with government program officials regarding reporting requirements and status updates.
Qualifications:
- Experience in workforce management within a call center environment.
- Strong analytical skills with proficiency in Excel and reporting tools.
- Familiarity with workforce management systems (e.g. Genesys).
- Ability to interpret data, identify trends, and recommend operational improvements.
- Strong communication skills and experience supporting government contracts is preferred.
- Bachelor's degree in Business Administration, Operations Management, Statistics, Data Analytics, or a related field
Must be able to pass a federalย background check going back 7 years without felonies. Must be able to pass a federal credit check.ย