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Remote Workforce Management Jobs in Massachusetts

Keyrus EPM

WFP Manager

Boston, MA · Remote

Remote / Hybrid - Chicago, New York, Toronto (Canada) What You'll Architect As a Manager specializing in Workforce Planning (WFM), you will lead the design and delivery of enterprise planning ...

Level Data LLC

Customer Success Manager

Boston, MA · Remote

The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager, you\'ll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts ...

Centric Consulting LLC

Customer/1 Tester

Boston, MA · Remote

... 401K company match, self-managed PTO, and other unique incentives that celebrate your ... Who We Are: Founded in 1999 with a remote workforce, we combine the benefits of experience ...

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · Remote

$16 - $20.75/hr

Experience leading both in-office and remote employees. * Strong Microsoft Office and Google ... Workforce management software What Makes You Successful Our ideal candidate is someone who: * Loves ...

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$27.3K

$83.5K

$176.9K

How much do remote workforce management jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote workforce management in Massachusetts is $83,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $100,500.00 per year, depending on experience, location, and employer.

What is remote workforce management?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in remote workforce management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in remote workforce management, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

What are the most commonly searched types of Workforce Management jobs in Massachusetts? The most popular types of Workforce Management jobs in Massachusetts are:
What are popular job titles related to Remote Workforce Management jobs in Massachusetts? For Remote Workforce Management jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management jobs in Massachusetts look for? The top searched job categories for Remote Workforce Management jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Workforce Management jobs? Cities in Massachusetts with the most Remote Workforce Management job openings:
Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,457 per year, or $40.1 per hour.

Call Center Technology Analyst & Workforce Management Specialist - Hybrid/Remote

Fallon Health

Worcester, MA • Remote

$31/hr

Full-time

Posted 23 days ago

Fallon Health rating

7.3

Company rating: 7.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

About us:

Fallon Health is a company that cares. We prioritize our members—always—making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, Fallon Health delivers equitable, high-quality, coordinated care and is continually rated among the nation’s top health plans for member experience, service, and clinical quality. We believe our individual differences, life experiences, knowledge, self-expression, and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status, and other characteristics that make people unique. Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs—including Medicare, Medicaid, and PACE (Program of All-Inclusive Care for the Elderly)— in the region. Learn more at fallonhealth.org or follow us on Facebook, Twitter and LinkedIn.

Brief Summary of purpose: 

The Customer Service Technology Analyst is responsible for managing all technology needs on behalf of Customer service, as well as monitor real time call distribution.

Key Accountabilities:

  • Monitor real time all call distribution
  • Manage all technology needs, working with IT and others as needed
  • Develop and execute/ coordinate execution of all testing needs
  • Monitors all new implantation progress
  • Identify opportunities to improve efficiencies using technology

Primary Job Responsibilities: 

  • Track technology issues and manage resolution through IT processes
  • Represent Customer Service on all technology projects, planning and executing on all testing requirements
  • Monitor incoming calls across all lines of business to ensure real time re-distribution if necessary.
  • Provide real time guidance and resolution of both technical and non-technical issues within the department.
  • Support of incoming call volume to enable real-time queue management and associated staffing implications.
  • Troubleshoot technology issues for all of the customer service team.
  • Identify and bring forward to management and leadership new Process Improvement project opportunities.
  • Document and maintain Process Improvement learning and share best practices across Customer Service teams
  • Provide training and mentoring to Call Center staff as needed or directed.
  • Serve as liaison with various internal departments, including IT and OSS,  to resolve technical issues for the CS team.

Education, Licenses, certification and experience requirements: 
 
Education:
  • Education: Bachelor’s degree or advanced education preferred.

License/Certifications: 

  • License: N/A
  • Certification: N/A

Experience:

  • 2+ years experience in a call center environment in a supervisory, resource management, scheduling, and/or workforce planning capacity.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay Range Disclosure:

  • In accordance with the Massachusetts Wage Transparency Act, the pay rate for this position is $31 per hour, which reflects what we reasonably and in good faith expect to pay at the time of posting. 

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