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Workforce Management Manager Jobs in Massachusetts

Primark

Workforce Optimization Manager

Boston, MA · On-site

Utilize UKG Workforce Management System to optimize scheduling and ensure labor hours are prioritized toward high-value, customer-facing tasks. * Maintain and configure all UKG system parameters ...

Primark

Workforce Optimization Manager

Boston, MA · On-site

Utilize UKG Workforce Management System to optimize scheduling and ensure labor hours are prioritized toward high-value, customer-facing tasks. * Maintain and configure all UKG system parameters ...

Accenture

Clinical Management Manager

Boston, MA · On-site

$94K - $293K/yr

With a workforce of approximately 750,000 employees serving clients in over 120 countries, we are ... As a Clinical Manager you will lead care delivery and clinical operations transformations that ...

Repligen

Global Talent Management Manager

Waltham, MA

$130K - $160K/yr

Use workforce data and talent metrics to identify trends, risks, and opportunities * Build and ... Enhance program quality, structure, and manager enablement * Support cross-functional talent ...

Aerotek

Recruiting Workforce Manager

Beverly, MA

$64K - $70K/yr

As a Recruiting Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...

Aerotek

Recruiting Workforce Manager

Beverly, MA

$64K - $70K/yr

As a Recruiting Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...

Repligen

$130K - $160K/yr

... workforce data and talent metrics to identify trends, risks, and opportunitiesBuild and deliver ... manager enablementSupport cross-functional talent initiatives that strengthen culture and ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Massachusetts?

The most popular types of Workforce Management jobs in Massachusetts are:

What are popular job titles related to Workforce Management Manager jobs in Massachusetts?

For Workforce Management Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Massachusetts look for?

The top searched job categories for Workforce Management Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Workforce Management Manager jobs?

Cities in Massachusetts with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Workforce Management Project Lead

Keurig Dr Pepper

Burlington, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Keurig Dr Pepper rating

7.7

Company rating: 7.7 out of 10

Based on 239 frontline employees who took The Breakroom Quiz

127th of 442 rated food and drinks producers

Job description

Job Overview:
JOB DESCRIPTION - US Workforce Management (WFM) Lead
Project Sakura | KDP COU
Location: This role will be based out of our Burlington, MA office in a hybrid capacity or anywhere in US, Remote
POSITION SUMMARY
The US WFM (Workforce Management) Lead is responsible for the successful deployment and adoption of UKG Workforce Management capabilities supporting manufacturing and office hourly workers across KDP COU in the United States.
The role leads the US WFM Subject Matter Expert (SME) team and works closely with the Global WFM Lead, HR, Payroll, Operations, Time & Attendance (T&A) workstream, Payroll workstream, business stakeholders, and implementation partners to ensure the solution supports business needs, enables accurate payroll calculations, and aligns with global Sakura standards.
The role remains actively involved throughout the project lifecycle, including solution validation, testing, deployment readiness, training, hypercare support, and business stabilization activities.
KEY RESPONSIBILITIES
US Workforce Management Leadership
  • Lead the Workforce Management workstream for the United States.
  • Act as the primary US counterpart to the Global WFM Lead.
  • Lead and coordinate local WFM SMEs and business representatives.
  • Represent US business requirements, risks, issues, and decisions within the global project team.
  • Ensure alignment between global Sakura standards and local operational requirements.
  • Drive stakeholder engagement across Operations, HR, Payroll, Workforce Planning, and business leadership teams.

Solution Design & Process Validation
  • Represent the needs of US manufacturing and office hourly workers within the Global Workforce Management workstream, with close collaboration with the Time & Attendance workstream for office hourly worker requirements and the Payroll workstream to ensure accurate payroll calculations.
  • Review and validate UKG Workforce Management solution designs covering Time & Attendance, Scheduling, Labor Management, Workforce Planning, Overtime Management, Shift Management, and Absence processes.
  • Support adoption and optimization of existing UKG Workforce Management capabilities within Keurig operations.
  • Lead business review and validation activities for new Time & Attendance and Scheduling capabilities being introduced for Peet's operations.
  • Ensure business requirements, labor rules, attendance policies, operational practices, and compliance requirements are addressed.
  • Support fit-to-standard workshops and solution design reviews.

Testing & Deployment Readiness
  • Lead UKG Workforce Management testing activities across the United States.
  • Coordinate participation of local SMEs, supervisors, payroll teams, planners, managers, and business representatives.
  • Actively participate in SIT (Systems Integration Test), UAT (User Acceptance Test), End-to-End, Payroll Integration, and deployment testing activities.
  • Validate Time & Attendance, Scheduling, Workforce Planning, overtime, absence management, and payroll integration processes in close collaboration with the Payroll workstream to ensure accurate payroll calculations.
  • Support defect triage, issue resolution, retesting, and business sign-off activities.
  • Lead workforce-related data validation activities.
  • Support cutover planning, deployment readiness, and go-live execution.

Training & Business Readiness
  • Lead UKG Workforce Management readiness activities across impacted business functions.
  • Build and lead a network of WFM SMEs and local champions.
  • Support development and delivery of training materials, workshops, and knowledge-transfer sessions.
  • Ensure managers, supervisors, planners, HR teams, payroll teams, and business users are prepared to operate in the future-state environment.
  • Drive successful adoption of UKG Workforce Management processes and tools across the organization.

Hypercare & Stabilization
  • Lead Workforce Management support activities during hypercare and stabilization period following go-live.
  • Coordinate SME support and issue resolution activities during the interim operational support phase.
  • Monitor solution adoption, operational readiness, workforce process effectiveness, and user experience.
  • Partner with Global WFM, IT, Payroll, the Payroll workstream, and implementation partners to resolve business-critical issues and support accurate payroll calculation outcomes.
  • Support business teams until steady-state support structures are fully established.
  • Ensure successful transition from project support into business-as-usual operations.
  • Other Responsibilities may include
  • HRBP support for US Manufacturing locations, or client groups, including but not limited to deployment of new initiatives, investigations, project work etc
  • Represent US Manufacturing locations on additional transformation projects

ACCOUNTABILITIES
The US Workforce Management Lead is accountable for:
  • Successful deployment of UKG Workforce Management capabilities supporting US manufacturing and office hourly workers, including close alignment with the Time & Attendance workstream for office hourly worker requirements and the Payroll workstream to ensure accurate payroll calculations.
  • Leadership and coordination of the US WFM SME network.
  • Successful implementation of Time & Attendance and Scheduling capabilities across impacted business functions.
  • Adoption of UKG Workforce Management processes and tools across the organization.
  • Completion of testing, deployment, cutover, and go-live readiness activities.
  • Training and readiness of managers, supervisors, planners, payroll teams, and business users.
  • Successful execution of hypercare and stabilization activities.
  • Transition to future-state business operations and support structures.
  • Delivery of Sakura milestones supporting KDP COU transformation objectives.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Total Rewards:
  • Salary Range: $96,800 - $140,000
  • Actual placement within the compensation range may vary depending on experience, skills, and other factors
  • Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
  • Annual bonus based on performance and eligibility

Requirements:
  • 8+ years of experience in Workforce Management, Time & Attendance, Scheduling, Operations, HR Technology, Payroll, or Transformation Programs.
  • Strong understanding of manufacturing and office hourly workforce management processes, including where close collaboration with the Time & Attendance workstream is required for office hourly workers.
  • Experience with Time & Attendance, Scheduling, Labor Management, and Workforce Planning processes.
  • Experience leading SME teams and business workstreams within complex transformation programs.
  • Experience with testing, deployment, business readiness, and operational stabilization activities.
  • Strong stakeholder management and communication skills.
  • Ability to collaborate effectively with both business leaders and global project teams.
  • Hands-on approach with willingness to actively support testing, deployment, hypercare, and issue resolution activities.

Preferred
  • Experience with UKG Workforce Management or comparable platforms.
  • Experience supporting large manufacturing and office hourly employee populations.
  • Experience with Payroll and HCM integrations.
  • Experience in multi-site operational environments.
  • Experience supporting transformation, carve-out, or Transition Service Agreement (TSA) transition programs.

Successful candidates will also demonstrate these additional qualifications:
  • Ability to understand business goals and then design & implement new approaches, policies and procedures to affect continual improvements in business objectives
  • Bias for action as evidenced through proactive, innovative and value-creating solution implementation
  • Comfortable navigating ambiguity within a complex, dynamic and rapidly changing business environment
  • Seamlessly transition between strategic thinking and tactical execution while prioritzing the most impactful work amidst multiple competing priorities

Company Overview:
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott's®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single-serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet's, L'OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities, and the planet.
We strive to be an employer of choice, providing culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation and growth. Will you join us?
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
A.I. Disclosure:
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.

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About Keurig Dr Pepper

Sourced by ZipRecruiter

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott's® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Burlington, MA, US

Year founded

2008

Social media

Twitter

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