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Workforce Management Manager Jobs in Massachusetts

Vitra Health

Client Scheduling Manager

Boston, MA · On-site

$110K - $120K/yr

Ensure scheduling systems and workforce management tools are utilized effectively and consistently. * Lead department-wide process improvement initiatives to enhance operational performance and ...

New

VITRA Health

Client Scheduling Manager

Boston, MA

$110K - $120K/yr

Ensure scheduling systems and workforce management tools are utilized effectively and consistently. * Lead department-wide process improvement initiatives to enhance operational performance and ...

Vitra Health

Client Scheduling Manager

Boston, MA · On-site

Ensure scheduling systems and workforce management tools are utilized effectively and consistently. * Lead department-wide process improvement initiatives to enhance operational performance and ...

Deloitte

Workday Integrations Manager

Boston, MA · On-site

We bring sector experience and cross-domain insight to help clients solve complex workforce ... management, and risk mitigation * 6+ years of experience translating complex technical concepts ...

UKG, Inc.

Lead Product Manager

Lowell, MA · On-site

$129K - $186K/yr

Experience in Workforce Management or closely related HR/workforce technology domains is highly preferred. Experience with AI technology in that you have researched flavors/options, found the right ...

Deloitte

UKG PRO HCM Senior Consultant

Boston, MA

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

Keyrus EPM

WFP Manager

Boston, MA · Remote

This role combines deep Anaplan architecture expertise with Workforce Management consulting, enabling clients to modernize planning processes across complex operational environments. Enterprise ...

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Massachusetts? The most popular types of Workforce Management jobs in Massachusetts are:
What are popular job titles related to Workforce Management Manager jobs in Massachusetts? For Workforce Management Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Massachusetts look for? The top searched job categories for Workforce Management Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Workforce Management Manager jobs? Cities in Massachusetts with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Supervisor, GIG Workforce & Training

Livingston International

Boston, MA

Other

Posted 22 days ago

Livingston International rating

7.7

Company rating: 7.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Supervisor, GIG Workforce & Training 

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. 

JOB SUMMARY

This role is responsible for overseeing the day-to-day management, productivity, and accountability of GIG workers while also serving as a trainer and operational lead within the buffer pool. The position ensures a clear understanding of weekly hours planned, timing of work, and output expectations, with direct oversight of release summaries and release production in relation to billed hours. In tandem, the role supports workforce flexibility, operational readiness, and training effectiveness by delivering hands-on development, structured onboarding, and practical skill-building aligned to real operational needs.

KEY DUTIES & RESPONSIBILITIES
  • Manage GIG workers by establishing clear expectations for weekly hours, planned work schedules, and availability.
  • Monitor billed hours against operational output, specifically release summaries and release production, and address variances in performance or productivity.
  • Track and report on worker productivity, utilization, and output to ensure alignment between time billed and work completed.
  • Follow up on barriers impacting performance, including system issues, process gaps, training needs, or workload-related challenges.
  • Provide direct coaching, performance guidance, and day-to-day direction to GIG workers to improve consistency, accountability, and results.
  • Act as a trainer within the buffer pool, delivering operationally focused, hands-on training beyond system-based learning.
  • Support onboarding of new hires and transitioning employees through a structured development process that bridges training to production readiness.
  • Build practical competencies through applied learning, coaching, observation, and reinforcement before independent floor assignment.
  • Standardize training approaches to improve speed to competency, quality, and consistency across teams.
  • Deploy experienced buffer pool resources into teams or queues experiencing workload spikes, backlogs, or service pressure.
  • Support service delivery by protecting SLAs, reducing queue overflow, and improving workforce flexibility without adding permanent headcount.
  • Provide dedicated training support for regulatory change, ensuring operational teams receive deeper instruction and guided adoption beyond standard rollout methods.
  • Partner with operations leaders to identify training gaps, workload trends, and development priorities across the broader team.
  • Reinforce leadership's commitment to operational resilience, capacity management, and continuous improvement through practical support and field-based development.
  • Perform other related duties as assigned by management.
  • Adhere to established policies and procedures.
KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

  • Experience identifying training gaps, reinforcing applied learning, and building readiness beyond system-based training.
  • Supervisory experience in customs brokerage, trade operations, logistics, or a high-volume service environment is considered a strong asset.
  • Strong problem-solving and follow-up skills, with the ability to identify barriers impacting productivity and translate findings into practical actions.
  • Ability to work cross-functionally with operations leaders to support workload balancing, service levels, and regulatory readiness.
WORK EXPERIENCE - MINIMUM REQUIRED
EDUCATION
Required: Bachelors Degree or equivalent in Business or Supply Chain Management
CERTIFICATIONS DESCRIPTION

Bachelor's degree in Business, Operations, Supply Chain, Training and Development, or a related field, or equivalent combination of education and operational experience.

Licensed Customs Broker and Certified Customs Specialist (CCS) designation strongly preferred.

COMPETENCIES
Business Acumen and Straight Talk

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.  

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $21.63 to $33.41 USD. Actual compensation will be determined based on these factors and may vary accordingly. 

Diversity, Equity, and Inclusion at Livingston 

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.  

Job Type: Full Time 

Location: HomeOffice Michigan, HomeOffice California, HomeOffice Colorado, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Indiana, HomeOffice Kentucky, HomeOffice Louisiana, HomeOffice Maine, HomeOffice Maryland, HomeOffice Massachusetts, HomeOffice Mississippi, HomeOffice Missouri, HomeOffice New Jersey, HomeOffice New York, HomeOffice North Carolina, HomeOffice Ohio, HomeOffice Oregon, HomeOffice South Carolina, HomeOffice Tennessee, HomeOffice Texas, HomeOffice Vermont, HomeOffice Virginia, HomeOffice Washington, HomeOffice West Virginia, TX Houston - US029

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