Chestnut Hill, MA · On-site
$92K - $124K/yr
The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach ... call center platforms (T-Metrics), public safety call recording (NICE), and E911 compliance ...
Chestnut Hill, MA · On-site
$92K - $124K/yr
The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach ... call center platforms (T-Metrics), public safety call recording (NICE), and E911 compliance ...
Boston, MA · On-site
$92K - $99K/yr
... or a Network Operations Center Technician/Engineer. * A well-organized individual who is a team ... weekends and holidays.
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Boston, MA · On-site
$92K - $99K/yr
... or a Network Operations Center Technician/Engineer. * A well-organized individual who is a team ... weekends and holidays.
Chestnut Hill, MA · On-site
$127K - $159K/yr
The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach ... call center platforms (T-Metrics), public safety call recording (NICE), and E911 compliance ...
Chestnut Hill, MA · On-site
$127K - $159K/yr
The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach ... call center platforms (T-Metrics), public safety call recording (NICE), and E911 compliance ...
Ipswich, MA · On-site
$95K - $140K/yr
Work on the network team to design, deploy, configure, and maintain LAN/WAN and wireless infrastructure across all Institution for Savings branch, operations, and data center sites using the Cisco ...
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Ipswich, MA · On-site
$95K - $140K/yr
Work on the network team to design, deploy, configure, and maintain LAN/WAN and wireless infrastructure across all Institution for Savings branch, operations, and data center sites using the Cisco ...
Bedford, MA · On-site
$128K - $150K/yr
Proven track record of leading network operations organizations such as the Communications Focal Point (CFP) or Network Control Center (NCC). * Proven capability to manage friction and foster ...
Bedford, MA · On-site
$128K - $150K/yr
Proven track record of leading network operations organizations such as the Communications Focal Point (CFP) or Network Control Center (NCC). * Proven capability to manage friction and foster ...
Proven track record of leading network operations organizations such as the Communications Focal Point (CFP) or Network Control Center (NCC). * Proven capability to manage friction and foster ...
Proven track record of leading network operations organizations such as the Communications Focal Point (CFP) or Network Control Center (NCC). * Proven capability to manage friction and foster ...
Framingham, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Framingham, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Framingham, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Framingham, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Ashland, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Ashland, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Southborough, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Southborough, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Dover, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Dover, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Milford, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Milford, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Framingham, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Framingham, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Hopkinton, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Hopkinton, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Framingham, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Framingham, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Sherborn, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Sherborn, MA · On-site
$23.69/hr
The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong ...
Proven track record of leading network operations organizations such as the Communications Focal Point (CFP) or Network Control Center (NCC). * Proven capability to manage friction and foster ...
Proven track record of leading network operations organizations such as the Communications Focal Point (CFP) or Network Control Center (NCC). * Proven capability to manage friction and foster ...
Brighton, MA · On-site
$115K - $145K/yr
Associate Director, Provider Network Operations & Planning Job Type: Full-time Location: Hybrid 4 days per week in Brighton, MA office; 1 day remote FLSA Status: Exempt About Us BrightonOne is a ...
Brighton, MA · On-site
$115K - $145K/yr
Associate Director, Provider Network Operations & Planning Job Type: Full-time Location: Hybrid 4 days per week in Brighton, MA office; 1 day remote FLSA Status: Exempt About Us BrightonOne is a ...
Develop Network Operations Center (NOC) * Create robust processes and procedures for the operations and management of the NOC * Collaborate with stakeholders to identify and implement performance and ...
Develop Network Operations Center (NOC) * Create robust processes and procedures for the operations and management of the NOC * Collaborate with stakeholders to identify and implement performance and ...
Somerville, MA · On-site
$62.25 - $82.75/hr
This role will partner with Network Operations Center (NOC), Infrastructure Operations, Cloud Engineering, DevOps, and Application Support teams to proactively detect, respond to, and prevent ...
Somerville, MA · On-site
$62.25 - $82.75/hr
This role will partner with Network Operations Center (NOC), Infrastructure Operations, Cloud Engineering, DevOps, and Application Support teams to proactively detect, respond to, and prevent ...
| Aspect | Weekend Network Operations Center | Network Support Technician |
|---|---|---|
| Credentials | Typically requires networking certifications (e.g., CompTIA Network+) | Often requires similar certifications or technical training |
| Work Environment | 24/7 monitoring in a control center, often during weekends | On-site or remote support, troubleshooting network issues |
| Employer & Industry | Telecom, IT service providers, large enterprises | IT support firms, corporate IT departments |
The Weekend Network Operations Center role focuses on monitoring and maintaining network systems during weekends, often involving shift work and real-time problem resolution. In contrast, Network Support Technicians provide troubleshooting and support for network issues, typically during regular business hours. Both roles require similar certifications and work in related environments, but their primary functions and schedules differ.
$92K - $124K/yr
Other
Posted 4 days ago
8.7
Based on 16 frontline employees who took The Breakroom Quiz
56th of 614 rated colleges and universities
The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach" leadership role responsible for steering Boston College's enterprise communications and edge networking infrastructure through a transformative period. Serving as a key strategic partner and "right hand" to the Director of Network Services, the Manager will initially provide hands-on technical oversight and mentorship for the Voice Services team following a major transition to a modern Unified Communications (UC) platform.
This role will lead the strategic convergence of the Voice Services and Network Operations teams into a single, unified network and communications engineering organization. The ideal candidate is a proactive operational leader with deep expertise in SIP/VoIP, strong enterprise networking fundamentals, and proven success in guiding teams through organizational change, skill uplift, and technology integration.
Strategic Leadership & Organizational Evolution:
- Strategic Partnership: Partner closely with the Director of Network Services to shape the long-term vision, operational roadmaps, and architectural standards for unified communications and network infrastructure.
- Team Convergence & Leadership: Lead the planned integration of the Voice Services and Network Operations teams into a unified engineering unit, fostering a culture of collaboration, cross-training, and continuous improvement.
- Personnel Management & Growth: Manage, mentor, and elevate individual contributors across voice and networking disciplines. Develop targeted professional growth plans to cross-skill voice engineers in modern edge networking and network engineers in VoIP/SIP architectures.
- Operational Excellence: Establish standard operating procedures, incident management escalation protocols, and performance metrics across the merged organization to ensure high availability and service delivery across all campus locations.
Core Technical Responsibilities
Unified Communications & Applications:
- Provide technical oversight for a complex enterprise communications architecture supporting 6,000+ endpoints, 120 emergency response systems, and high-volume call centers across multiple campuses.
- Direct the engineering and maintenance of the Cisco Unified Communications platform, including UCS, Call Manager (CUCM), Unity, CUBE gateways, WebEx Calling/Hybrid, Cisco Endpoints, and analog gateways.
- Manage inbound/outbound SIP trunking, carrier relationships, and call routing topologies.
- Oversee critical communications applications and integrations, including call center platforms (T-Metrics), public safety call recording (NICE), and E911 compliance platforms (Bandwidth Technology).
- Ensure seamless service integrations with enterprise identity and security systems (Microsoft AD/LDAP, Shibboleth, Duo).
Enterprise Network Engineering & Infrastructure
- Oversee the continuous operation, maintenance, and strategic expansion of Boston College's edge network across 400+ Network Rooms spanning 5 campuses.
- Provide high-level technical direction for enterprise switching infrastructure (800+ Extreme Networks devices) and campus-wide wireless networks (4,300+ Aruba Wireless Access Points).
- Lead network topology planning, hardware lifecycle management, provisioning standards, and edge-to-core connectivity strategies.
- Partner with network architecture leads to optimize network routing, VLAN configurations, quality of service for voice/video traffic, and security segmentation across wired and wireless environments.
Full-Time Equivalent Hiring Range: 127,950 to 159,950; salary commensurate with relevant experience. This is an onsite position (remote work at the discretion of management).
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Colleges, universities, and professional schools
1,001 - 5,000 Employees
Chestnut Hill, MA, US
1863
