Network Operations Center Manager Jobs in Massachusetts

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Global Security Operations Center Manager. The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team, ensuring the maintenance of a safe and secure environment for employees, contractors, visitors, and guests. The Global Security Operations Center (GSOC) Manager will lead and oversee a shift-based team, provide strategic program oversight, policy and procedure development, as well as perform technical and project management.

Annual salary 84K

RESPONSIBILITIES:

Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management
• Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
• Develop and update operating procedures and guidance documents
• Selection and placement of Analysts; professional development, implement positive as well as disciplinary action as appropriate; develop and implement performance improvement plans
• Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
• Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations
• Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences
• Responsible for quality control of all GSOC products and reports
• Maintain situational awareness of events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally; escalate to client stakeholders as necessary
• Participate in Quarterly Business Reviews; provide expert-level recommendations regarding staffing levels and requirements as they relate to business costs and company profit margins
• Receive, evaluate, and disseminate information and reports from security personnel, managers, suppliers, reporting parties, etc.
• Support and mentor junior personnel to enhance proficiency with company resources, processes, and procedures
• Draft and send emergency mass notifications and other crisis communications
• Create concise, factual reports for distribution to client representatives, company management, and external stakeholders
• Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk
• Partner with internal security, facilities, real estate, enterprise resiliency, and business continuity teams during business-impacting incidents or events
• Receive, evaluate, and disseminate incoming information and reports from company security personnel, security officers in the field, company employees, suppliers, reporting parties, and local agencies
• Develop concise, fact-based incident reports for distribution to various partners
• Represent the company in handling employee or customer complaints, implement resolution to employee grievances or performance deficiencies

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
• Bachelor's degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
• Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
• Minimum of five (5) years of experience in corporate security management or a similar role
• Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
• Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management
• Demonstrated working knowledge of best-in-class security processes and practices
• Effective oral and written interpersonal communication skills, including consulting, team building, and collaboration throughout all levels of the organization; able to communicate clear and concisely when providing oral directives as well as written logs and reports
• Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms.
• Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology
• Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision
• Ability to make decisions, multi-task, and operate within high-stress situations, often under time constraints
• Working knowledge of current global events and the global sociopolitical landscape
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Planning, organizing, and leadership skills
• Strong customer service and service delivery orientation

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Master's degree in Criminal Justice, Emergency Management, Communications, or related field of study
• Ability to operate radio or telephone equipment and console monitors
• Intelligence, corporate, military, and security experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.