ZipRecruiter

Log In

1

Network Operations Center Manager Jobs in Massachusetts

Securitas

SOC- Full Time, Mon-Fri, 1st Shift

Dover, MA · On-site

$23.69/hr

Experience with Genetec access control and video management systems is highly preferred. Key ... Previous experience in a Security Operations Center (SOC), Command Center, Network Operations ...

European Wax Center

CENTER MANAGER

North Attleboro, MA · On-site

Position Summary The Center Manager position has full revenue and operational responsibility for a Artemis Wax Corp. owned European Wax Center. As a Center Manager, you will have the opportunity to ...

New

IWP

Senior Network Engineer

Andover, MA · On-site

$118K - $132K/yr

Reporting to the Senior Manager of IT Operations, you will support on-premises and cloud-based ... Onsite fitness center, free parking, and a competitive benefits package * A positive, inclusive ...

next page

Showing results 1-20

All JobsNetwork Operations Center JobsNetwork Operations Center Manager JobsNetwork Operations Center Manager Jobs in Massachusetts

Network Operations Center Manager information

See Massachusetts salary details

$24K

$111K

$160K

How much do network operations center manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for network operations center manager in Massachusetts is $111,040.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $124,500.00 per year, depending on experience, location, and employer.

What does a Network Operations Center (NOC) manager do?

A Network Operations Center (NOC) Manager oversees the team responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure. They ensure network systems run smoothly, manage incident responses, and coordinate repairs or upgrades to minimize downtime. NOC Managers also develop processes, train staff, and communicate with other IT departments to ensure network reliability and security. Their role is crucial for maintaining business continuity and supporting organizational IT needs.

How does a Network Operations Center (NOC) manager typically collaborate with other IT departments to ensure seamless network performance?

A NOC Manager plays a crucial role in coordinating with other IT departments such as security, infrastructure, and application teams to maintain optimal network performance. This often involves regular meetings to discuss upcoming changes, incidents, or upgrades, as well as joint troubleshooting during network outages or performance issues. Effective communication and collaboration are key, as the NOC Manager must ensure that all stakeholders are informed about network health and any potential risks. By fostering strong interdepartmental relationships, the NOC Manager helps create a proactive environment that minimizes downtime and enhances the organization's overall IT resilience.

What are the key skills and qualifications needed to thrive as a Network Operations Center manager, and why are they important?

To thrive as a Network Operations Center Manager, you need strong expertise in network infrastructure, incident management, and IT operations, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or CompTIA Network+ are highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and responding rapidly to network events. These skills ensure efficient network performance, minimize downtime, and maintain organizational productivity.

What is the difference between Network Operations Center Manager vs Network Engineer?

AspectNetwork Operations Center ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like Cisco CCNA, CCNP, or Network+ are commonRequires similar degrees and certifications such as CCNA, CCNP, or CompTIA Network+
Work EnvironmentLeads NOC teams, manages network monitoring, incident response, and operational proceduresDesigns, implements, and troubleshoots network infrastructure; works on network configuration and optimization
Industry UsageCommonly employed in large organizations, telecoms, and managed service providersFound across various industries including IT, telecommunications, and enterprise networks

The main difference is that the Network Operations Center Manager oversees the entire NOC team and operational processes, focusing on management and coordination. In contrast, the Network Engineer is hands-on, working directly on network design, configuration, and troubleshooting. Both roles require similar certifications and work environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Network Operations Center jobs in Massachusetts?

The most popular types of Network Operations Center jobs in Massachusetts are:

What are popular job titles related to Network Operations Center Manager jobs in Massachusetts?

For Network Operations Center Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Network Operations Center Manager jobs in Massachusetts look for?

The top searched job categories for Network Operations Center Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Network Operations Center Manager jobs?

Cities in Massachusetts with the most Network Operations Center Manager job openings:

Network Operations Center Manager jobs near you
Infographic showing various Network Operations Center Manager job openings in Massachusetts as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $111,040 per year, or $53.4 per hour.

Network Operations Manager - Provider Experience and Network Operations

Boston, MA • On-site

Boston Medical Center
Hospitals • 1 - 5K employees

7.0

Company rating: 7.0 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

508th of 1,064 rated hospitals

People enjoy working here

Good employer

Recommended by students

Learn more about Boston Medical Centerexternal

$92K - $123K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

POSITION SUMMARY:
The Network Operations Manager supports BMCHS by coordinating and optimizing operational activities across the hospital and its network of community-based provider practices. Reporting to the Director of Network Operations, the role serves as a central liaison to improve referrals, care transitions, and access to specialty and inpatient services. Working under general supervision, the Manager leads initiatives that strengthen collaboration, data integration, and process improvement across BMCHS, Boston HealthNet, Population Health, and Epic teams to ensure efficient, coordinated, and high-quality patient care.
Position: Network Operations Manager
Department: Boston Healthnet CHCs
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Provider and Hospital Liaison:
  • Serve as the primary operational contact for network provider offices related to referrals, patient access, and care transitions.
  • Facilitate issue resolution between practices and hospital departments (e.g., scheduling, specialty access, registration, medical records, IT).

Referral and Access Optimization:
  • Partner with providers, schedulers, and hospital departments to streamline referral workflows and scheduling processes.
  • Identify and address barriers that delay patient access or disrupt continuity of care.
  • . Coordinate communication and training materials related to new processes, service lines, and access points

Care Transition Coordination:
  • Collaborate with inpatient and outpatient teams to improve transitions of care between network practices and BMC.
  • Support post-discharge follow-up workflows, direct admission processes, and specialty handoffs.
  • Ensure practices have timely access to clinical documentation and test results.

EHR and CareLink Support:
  • Partner with IT and Epic teams to provide technical assistance and optimize referring provider access to the EHR through EpicCare Link or similar platforms.
  • Support onboarding, troubleshooting, and training for network users.
  • Collect and relay user feedback to inform EHR updates and interoperability enhancements

Communication and Relationship Management:
  • Distribute updates to provider offices regarding hospital processes, system changes, and network initiatives
  • Support two-way communication between BMC departments and network providers to ensure awareness of workflows, policies, and resources.

Operational Performance Monitoring:
  • Track and report key metrics related to referrals, care transitions, and provider access issues.
  • Identify trends and areas for improvement and partner with operational and IT teams to implement solutions.
  • Support escalation pathways for urgent or high-impact issues.

Project Management:
  • Lead or support implementation of operational initiatives related to EHR transitions, referral redesign, or other network improvement projects.
  • Coordinate timelines, communication, and stakeholder engagement to ensure successful outcomes.

Continuous Improvement:
  • Facilitate process reviews and feedback loops to improve coordination between BMC and network practices.
  • Partner with operational leaders to test and refine workflows, ensuring alignment with patient-centered and efficient care delivery.

Other Responsibilities:
  • Perform other related duties as needed to support effective coordination and collaboration across the provider network.
  • Contribute to business development and operational initiatives that expand network participation and improve financial performance.

Performs other duties as needed
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)
JOB REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE:
  • Bachelor's Degree of Arts or Science with at least 5 years of experience in healthcare operations, patient access, referral management, or ambulatory practice management
  • Or equivalent combination of education and experience.

PREFERRED EDUCATION AND EXPERIENCE:
  • Master's Degree in Healthcare Administration, Business Administration, or related fields strongly preferred.
  • Experience with Epic (EpicCare Link preferred) or similar EHR systems.

KNOWLEDGE, SKILLS & ABILITIES (KSAs):
  • Proficiency in organizing, managing projects and coordinating communications, across multiple stakeholders
  • Skill in identifying and resolving operational or process issues in collaboration with internal and external stakeholders Applied skills in data analysis, project management, and stakeholder coordination
  • Experience managing concurrent large and small-scale projects within a matrixed organization
  • Ability to convey operational information clearly and effectively across clinical, administrative, and technical audiences
  • Knowledgeable of healthcare regulations, compliance standards, and industry trends.
  • Skill in facilitating collaboration and communication between hospital departments and community provider practices

Compensation Range:
$66,000.00- $96,000.00
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Boston Medical Center logo

About Boston Medical Center

Sourced by ZipRecruiter

Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Boston, MA, US

Year founded

1996

View All Boston Medical Center Jobs

What Boston Medical Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply