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Network Operations Center Engineer Jobs in Massachusetts

Moderna Therapeutics

Network Engineer

Norwood, MA · On-site

$109.20 - $174.60/hr

We are seeking a Network Operations Engineer who will focus on managing daily network operations, troubleshooting Tier 1 and Tier 2 issues, and supporting escalation processes. Reporting to the ...

Moderna Therapeutics

Network Engineer

Norwood, MA

We are seeking a Network Operations Engineer who will focus on managing daily network operations, troubleshooting Tier 1 and Tier 2 issues, and supporting escalation processes. Reporting to the ...

Moderna, Inc.

Network Engineer

Norwood, MA · On-site

We are seeking a Network Operations Engineer who will focus on managing daily network operations, troubleshooting Tier 1 and Tier 2 issues, and supporting escalation processes. Reporting to the ...

Symbotic Inc.

Software Support Engineer

Andover, MA · On-site

What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics ...

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All JobsNetwork Operations Center Engineer JobsNetwork Operations Center Engineer Jobs in Massachusetts

Network Operations Center Engineer information

See Massachusetts salary details

$55.2K

$130.3K

$176.4K

How much do network operations center engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for network operations center engineer in Massachusetts is $130,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,600.00 and $175,800.00 per year, depending on experience, location, and employer.

What does a Network Operations Center engineer do?

A Network Operations Center (NOC) Engineer is responsible for monitoring, maintaining, and troubleshooting network systems to ensure optimal performance and uptime. They handle network issues, respond to outages or alerts, and often work with other IT teams to resolve complex problems. NOC Engineers also perform routine maintenance, apply updates, and document incidents to help prevent future issues. Their role is critical in supporting business continuity and minimizing network downtime.

What are some common challenges faced by a Network Operations Center engineer, and how are they typically addressed?

Network Operations Center (NOC) Engineers often encounter challenges such as managing high volumes of alerts, troubleshooting complex network issues under time pressure, and coordinating with multiple teams to resolve incidents. These challenges are typically addressed by following standardized incident response protocols, utilizing advanced monitoring tools, and participating in regular training to stay updated with the latest technologies. Additionally, strong communication skills and effective collaboration with other IT departments are crucial for resolving issues efficiently and minimizing downtime.

What are the key skills and qualifications needed to thrive as a Network Operations Center engineer, and why are they important?

To thrive as a Network Operations Center Engineer, you need a solid understanding of networking protocols, troubleshooting, and system monitoring, typically supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network management tools, ticketing systems, and monitoring platforms such as SolarWinds, Nagios, or Splunk is essential. Strong analytical thinking, attention to detail, and effective communication skills help you respond quickly to incidents and work efficiently within a team. These competencies are vital for ensuring network uptime, minimizing disruptions, and maintaining organizational productivity.

What is the difference between Network Operations Center Engineer vs Network Support Specialist?

AspectNetwork Operations Center EngineerNetwork Support Specialist
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work Environment24/7 NOC, monitoring and managing network infrastructureHelp desk, troubleshooting user issues, on-site or remote support
Industry UsageTelecom, ISPs, large enterprisesSmall to medium businesses, IT service providers

The Network Operations Center Engineer and Network Support Specialist roles share certifications and work environments focused on network management. However, NOC Engineers typically handle ongoing network monitoring, incident response, and infrastructure management in large organizations, while Network Support Specialists focus on troubleshooting and resolving user or client network issues, often in smaller settings.

What are popular job titles related to Network Operations Center Engineer jobs in Massachusetts?

For Network Operations Center Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Network Operations Center Engineer jobs in Massachusetts look for?

The top searched job categories for Network Operations Center Engineer jobs in Massachusetts are:

What are popular job titles related to Network Operations Center Engineer jobs in MA?

For Network Operations Center Engineer jobs in MA, the most frequently searched job titles are:

Network Operations Center Engineer jobs near you
Infographic showing various Network Operations Center Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $130,274 per year, or $62.6 per hour.

Network Operations & UC Engineering Manager

Overture Partners

Boston, MA • On-site

$74 - $84/hr

Contractor

Medical, Life, Retirement

Posted 10 days ago

Key responsibilities

  • Partner with the Director of Network Services to define technology roadmaps, operational priorities, engineering standards, and long-term infrastructure strategy.

  • Manage, mentor, and develop engineers across unified communications and networking disciplines.

  • Provide technical oversight for a large-scale enterprise communications environment supporting thousands of endpoints, emergency communications systems, and high-volume call center operations.

Job description

Job Overview
The Manager, Network Operations & Unified Communications Engineering Services is a high-impact, hands-on leadership role responsible for guiding a complex enterprise communications and edge networking environment through a period of significant transformation. This urgent player-coach opportunity requires a proven technical leader who can combine deep expertise in SIP/VoIP and enterprise networking with strong people management and organizational change skills. Candidates who demonstrate success leading technical teams, modernizing infrastructure, and building cross-functional engineering capabilities will be well positioned to secure an interview.
Must Haves
  • 8-10+ years of progressive experience in network engineering, unified communications, voice engineering, or closely related infrastructure disciplines.
  • At least 5 years of experience in a formal management, technical leadership, supervisory, or senior team lead capacity.
  • Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical discipline.
  • Deep hands-on expertise with Cisco Unified Communications environments, including CUCM, SIP, CUBE, Webex, voice gateways, and enterprise VoIP technologies.
  • Strong enterprise networking knowledge spanning switching, routing, edge/access infrastructure, hardware provisioning, VLANs, QoS, and wireless networking.
  • Demonstrated success leading teams through organizational change, technology modernization, team integration, or operating model transformation.
  • Proven ability to mentor and develop engineers while building cross-training and professional growth plans.
  • Exceptional communication, stakeholder management, strategic thinking, and collaborative leadership skills.

What the Client Needs You to Do
The successful candidate will serve as a trusted partner to senior network leadership while helping unify previously distinct voice and network operations functions into a cohesive engineering organization. You will provide technical direction during a modern unified communications transition, strengthen operational processes, and develop a team capable of supporting both communications and network infrastructure.
Key outcomes include:
  • Build a collaborative, cross-functional engineering team with broader capabilities across voice and networking.
  • Establish scalable operating procedures, escalation models, performance measures, and service standards.
  • Provide strategic and technical leadership for the continued modernization of communications and edge network infrastructure.
  • Develop team members through mentoring, knowledge transfer, and targeted cross-skilling.
  • Ensure highly available, reliable services across a large, distributed, multi-location environment.

Key Responsibilities
  • Partner with the Director of Network Services to define technology roadmaps, operational priorities, engineering standards, and long-term infrastructure strategy.
  • Lead the integration of voice and network operations personnel into a unified engineering organization focused on collaboration and continuous improvement.
  • Manage, mentor, and develop engineers across unified communications and networking disciplines.
  • Create professional development plans that expand voice engineering expertise into modern networking while strengthening network engineers' understanding of SIP and VoIP architectures.
  • Provide technical oversight for a large-scale enterprise communications environment supporting thousands of endpoints, emergency communications systems, and high-volume call center operations.
  • Direct the engineering, maintenance, and lifecycle planning of Cisco unified communications technologies, including CUCM, Unity, CUBE, collaboration services, endpoints, and analog connectivity.
  • Oversee SIP trunking, carrier relationships, call-routing architectures, and related voice connectivity services.
  • Guide support for communications applications and integrations, including contact center, call recording, emergency communications, and E911-related platforms.
  • Ensure communications services integrate effectively with enterprise identity, authentication, and security technologies.
  • Provide leadership for enterprise edge and access networking across a large distributed infrastructure environment.
  • Oversee switching, wireless infrastructure, hardware lifecycle planning, provisioning standards, and connectivity strategies.
  • Partner with architecture and engineering stakeholders to optimize routing, VLAN design, QoS, voice and video performance, and network security segmentation.
  • Establish and refine standard operating procedures, incident response practices, escalation paths, and service performance metrics.
  • Drive continuous improvement initiatives that enhance reliability, operational maturity, technical documentation, and customer experience.

Additional Information
This role is ideal for a technically credible leader who is comfortable operating as both a strategic manager and a hands-on engineering resource. The environment includes a complex, distributed infrastructure supporting multiple locations, large-scale communications services, enterprise switching, and extensive wireless deployments.
Preferred experience includes work within higher education or another large, complex enterprise environment; familiarity with multi-campus network architectures; and knowledge of emergency communications compliance requirements. Experience with Extreme Networks technologies, cloud-based network management platforms, fabric architectures, Aruba enterprise wireless, contact center platforms, public safety communications, or related administrative and application integrations is highly desirable.
The ideal candidate is an authentic mentor and change leader who can bring teams together, establish a shared technical vision, and balance immediate operational needs with long-term modernization goals.
W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.
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