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Director Workforce Management Jobs in Massachusetts

Vrtx

Director, Workforce Planning

Boston, MA

$184K - $277K/yr

The Workforce Planning Director will lead Vertex's enterprise workforce planning cycle, partnering ... management, and monthly and quarterly forecasts. * Partner with Finance to develop planning ...

KPMG

Director, UKG

Boston, MA · On-site

Tableau, SQL, Excel, Access, Power BI) and Data Warehouse management along with Workforce ... Criminal history may have a direct, adverse, and negative relationship with some of the material ...

Chewy

Associate Director, Category Management

Boston, MA · On-site +1

$149K - $245K/yr

Chewy is seeking a Associate Director Category Management for our Virtual Healthcare Services team ... Using a deep understanding of P&L drivers and trade-offs, partner with Workforce Management and ...

Vrtx

Enterprise AI Enablement Director

Boston, MA · On-site

Reporting to the Executive Director, Workforce Strategy & Innovation,youwill lead the change management and enablementstrategyto helpemployees, managers,and leadersconsistently useAI with confidence ...

crosscountry

Program Director

Boston, MA · On-site

Program Director will develop and cultivate system-wide relationships with key facility ... Workforce Solutions provides Managed Service onsite support therefore working hours may need to be ...

crosscountry

Program Director

Boston, MA · On-site

Program Director will develop and cultivate system-wide relationships with key facility ... Workforce Solutions provides Managed Service onsite support therefore working hours may need to be ...

crosscountry

Program Director

Boston, MA · On-site

Program Director will develop and cultivate system-wide relationships with key facility ... Workforce Solutions provides Managed Service onsite support therefore working hours may need to be ...

Rfcu

Director/Contact Center

Rockland, MA · On-site

$115 - $130/hr

Director/Contact Center Full Time Management Rockland, MA, US Salary Range: $115,000.00 To $130,000 ... Strong knowledge of contact center operations, workforce management, quality assurance, performance ...

Arise Financial

Director/Contact Center

Rockland, MA · On-site

Direct daily operations across phone, digital, and other service channels, ensuring efficient ... Strong knowledge of contact center operations, workforce management, quality assurance, performance ...

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All JobsWorkforce Management JobsDirector Workforce Management JobsDirector Workforce Management Jobs in Massachusetts

Director Workforce Management information

See Massachusetts salary details

$36.6K

$128.3K

$213.5K

How much do director workforce management jobs pay per year?

As of Aug 30, 2026, the average yearly pay for director workforce management in Massachusetts is $128,303.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,400.00 and $171,500.00 per year, depending on experience, location, and employer.

What does a director workforce management do?

A Director of Workforce Management oversees workforce planning, forecasting, and scheduling to optimize labor resources. They analyze data, implement workforce strategies, and ensure operational efficiency while aligning staffing with business needs. Additionally, they collaborate with leadership to improve productivity, manage labor costs, and enhance employee engagement. Their role is crucial in industries like call centers, retail, and healthcare, where workforce efficiency directly impacts service delivery and profitability.

What are the key skills and qualifications needed to thrive in the director workforce management position, and why are they important?

To thrive as a Director Workforce Management, you need expertise in workforce planning, data analysis, labor forecasting, and leadership, typically supported by a bachelor’s or master’s degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos, ADP, or Workday), advanced Excel skills, and sometimes relevant certifications (like SHRM-SCP) are highly valued. Outstanding communication, strategic thinking, and problem-solving abilities set top candidates apart in this position. These skills and qualifications are crucial for optimizing workforce efficiency, meeting organizational goals, and leading cross-functional teams effectively.

What are the most commonly searched types of Workforce Management jobs in Massachusetts?

The most popular types of Workforce Management jobs in Massachusetts are:

What are popular job titles related to Director Workforce Management jobs in Massachusetts?

For Director Workforce Management jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Director Workforce Management jobs in Massachusetts look for?

The top searched job categories for Director Workforce Management jobs in Massachusetts are:

What cities in Massachusetts are hiring for Director Workforce Management jobs?

Cities in Massachusetts with the most Director Workforce Management job openings:

Director Workforce Management jobs near you
Infographic showing various Director Workforce Management job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $128,303 per year, or $61.7 per hour.

Director, UKG Workforce Management

Charlestown, MA

Beth Israel Lahey Health
Hospitals • 10K+ employees

6.9

Company rating: 6.9 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

460th of 895 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Beth Israel Lahey Healthexternal

$170K - $205K/yr

Full-time

Re-posted 8 days ago

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Director, UKG Workforce Management (WFM) provides strategic, operational, and technical leadership for the implementation, optimization, and ongoing support of UKG WFM solutions across the health system. This role is accountable for delivering a scalable, compliant, and user-centered workforce management platform that supports clinical operations, accurate payroll, labor optimization, and workforce engagement. The Director, UKG WFM, serves as the enterprise owner of UKG Workforce Management, partnering with executive leadership, clinical operations, HR, Payroll, Finance, IT, Labor Relations, and Compliance to align workforce technology with patient care priorities, labor strategy, and regulatory requirements.

Job Description:

Essential Duties & Responsibilities, including but not limited to:

  • Define and execute the enterprise UKG WFM strategy aligned with organizational goals, clinical operations, and workforce transformation initiatives
  • Serve as the product owner for UKG WFM, including Timekeeping, Scheduling, Advanced Scheduling, Clinical Scheduling Extensions (CSE), EZCall, Integrations, Data Hub, and Analytics
  • Develop and manage the multi-year UKG WFM roadmap, prioritizing enhancements, regulatory changes, and operational needs
  • Provide executive-level communication, status reporting, and risk management
  • Build, lead, and mentor a high-performing team of WFM managers, analysts, developers, and support resources
  • Establish clear roles, career paths, and competency models
  • Foster a culture of accountability, collaboration, and continuous learning
  • Lead large-scale UKG WFM implementations, expansions, upgrades, and acquisitions across hospitals, clinics, and ancillary entities
  • Ensure disciplined program governance, change management, and adoption strategies
  • Ensure implementations are delivered on time, within scope, and within budget
  • Own the end-to-end operational support model for UKG WFM, including service levels, escalation paths, and system reliability
  • Ensure accurate time, scheduling, and pay outcomes in partnership with Payroll and Finance
  • Drive continuous improvement, automation, and standardization across WFM processes
  • Oversee release management, testing, and production stability
  • Ensure compliance with federal, state, and local labor laws, healthcare-specific regulations, and union agreements
  • Support nurse staffing rules, skill mix requirements, and acuity-based staffing models
  • Partner with Compliance, Legal, and Internal Audit on audits, investigations, and risk mitigation
  • Establish controls supporting HIPAA and data security requirements
  • Champion data-driven workforce decision-making using UKG Data Hub and Analytics
  • Partner with Finance and Operations to deliver labor productivity, staffing efficiency, and cost optimization insights
  • Ensure data integrity, governance, and alignment with enterprise analytics platforms
  • Act as a trusted advisor to executive leadership, Nursing Administration, Clinical Operations, HR, Payroll, Finance, and IT
  • Balance enterprise standards with operational flexibility for clinical leaders
  • Facilitate governance forums to manage prioritization, policy alignment, and system changes

Minimum Qualifications:

Education:

Bachelor’s degree in Healthcare/Payroll Administration, Business, Information Systems, or related field (Master’s degree preferred)

Experience:

  • 10+ years of progressive experience in Workforce Management, Time & Scheduling, Payroll/HR Technology, or related domains
  • 5+ years of hands-on leadership experience with UKG WFM
  • Experience supporting unionized environments and complex labor agreements

Skills, Knowledge & Abilities:

  • Proven success leading enterprise-scale implementations in large health systems
  • Strong understanding of clinical operations, nurse scheduling, and staffing environments
  • Demonstrated success in labor optimization, analytics, and workforce transformation initiatives
  • Strategic vision and execution
  • Deep functional and technical knowledge of UKG WFM
  • Change management and stakeholder influence
  • Data-driven decision-making mindset

Pay Range:

$170,000.00 USD - $205,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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