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Remote Ticket Puller Jobs (NOW HIRING)

University of Kentucky

Service Desk Analyst I

$21 - $28.75/hr

Remote-KY Grade Level: 5 Type of Position: Regular Position Time Status: Full time Equivalency Link ... Monitors ticket queues, updates work status, and ensures accurate recordkeeping in ITSM tools.

GDIT

Cloud Application Engineer

WV · On-site +1

... ticket. * Monitoring application health and responding to alerts such as service down, failed ... This is a remote position. However, candidate must be local and/or able to come onsite once a week ...

Ethos Life

Staff Business Analyst

$127K - $223K/yr

Investigate channel performance and business questions proactively, don't wait for a ticket to ... Support the scaling of direct mail testing: manage multi-cell test mail merges and data pulls ...

New

Clerkie

IT Manager

San Francisco, CA · On-site +1

$75 - $100/hr

Clerkie is a remote-first company, with over 40 employees spanning 4 time zones across the United ... ticket for every little thing. * Hands-on + autonomous. You don't just advise. You log in ...

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Remote Ticket Puller information

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How much do remote ticket puller jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote ticket puller in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What is a remote ticket puller?

A Remote Ticket Puller is a professional who manages and processes tickets or work requests for a company from a remote location. Their responsibilities often include monitoring ticketing systems, assigning tasks to the appropriate teams, tracking progress, and ensuring timely resolution of issues. This role is commonly found in industries like IT support, event management, and customer service, where handling a high volume of requests efficiently is crucial. Remote Ticket Pullers typically use specialized software to coordinate their work and communicate with both customers and internal teams.

What are the key skills and qualifications needed to thrive as a remote ticket puller?

To thrive as a Remote Ticket Puller, you need strong organizational skills, attention to detail, and familiarity with ticketing or order management systems, often requiring a high school diploma or equivalent. Proficiency in using digital ticketing platforms, spreadsheets, and communication software is typically expected. Excellent time management, reliability, and clear communication are important soft skills for excelling in this remote position. These skills ensure accurate and timely processing of tickets, help maintain workflow efficiency, and support seamless coordination with other team members.

What are some common challenges faced by remote ticket pullers, and how can they be addressed?

Remote Ticket Pullers often work with ticketing systems to manage and process customer requests or issues. A common challenge is maintaining clear communication with both customers and team members while working remotely, which can be addressed by utilizing collaboration tools and setting regular check-ins. Additionally, managing multiple tickets simultaneously requires strong organizational skills and the ability to prioritize tasks effectively. Staying updated on company protocols and system updates is essential to resolve tickets efficiently and provide a positive customer experience.

What is the difference between Remote Ticket Puller vs Remote Ticket Agent?

AspectRemote Ticket PullerRemote Ticket Agent
CredentialsBasic customer service skills, sometimes industry-specific trainingCustomer service experience, possibly certifications in ticketing systems
Work EnvironmentRemote, often in call centers or ticketing platformsRemote, handling customer inquiries and ticket management
Industry UsageEvent venues, transportation, entertainmentTravel, transportation, event management

Remote Ticket Pullers and Remote Ticket Agents both work remotely in customer service roles related to ticketing. While they share similar credentials and work environments, Ticket Pullers typically focus on retrieving or managing tickets within specific systems, whereas Ticket Agents handle customer inquiries and support. Both roles are essential in industries like transportation and entertainment, with overlapping skills but different primary responsibilities.

More about Remote Ticket Puller jobs

What cities are hiring for Remote Ticket Puller jobs?

Cities with the most Remote Ticket Puller job openings:

What are the most commonly searched types of Ticket Puller jobs?

The most popular types of Ticket Puller jobs are:

What states have the most Remote Ticket Puller jobs?

States with the most job openings for Remote Ticket Puller jobs include:

What job categories do people searching Remote Ticket Puller jobs look for?

The top searched job categories for Remote Ticket Puller jobs are:

Remote Ticket Puller jobs near you
Infographic showing various Remote Ticket Puller job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,483 per year, or $16.1 per hour.

Service Desk Analyst I

University of Kentucky

Remote

$21 - $28.75/hr

Full-time

Re-posted 2 days ago

University Of Kentucky rating

7.5

Company rating: 7.5 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

316th of 631 rated colleges and universities

Job description

Beyond Blue

Job Posting Title:

Service Desk Analyst I

Requisition Number:

R-000002387

Department Name:

Director, Service Desk Technology

Work Location:

Remote-KY

Grade Level:

5

Type of Position:

Regular

Position Time Status:

Full time

Equivalency Link

https://hr.uky.edu/employment/working-uk/equivalencies

Shift:

Days (United States of America)

Job Description:

Job Description
Job Summary

Responsible for providing Tier 1 IT support for incidents and service requests across the enterprise. Applies working knowledge of IT systems and applications to resolve user issues, escalate complex problems, and contribute to efficient service desk operations. Collaborates with team members, IT staff, and end users to ensure timely issue resolution, effective communication, and high-quality customer service. Participates in process improvements and documentation to enhance IT service delivery.


Essential Functions

Responds promptly to incidents and service requests in alignment with defined service level agreements (SLAs).

Troubleshoots and resolves a variety of technical issues related to endpoint devices, applications, and connected peripherals; escalates complex issues with detailed documentation.

Provides support for application access, software installations, and basic deployment tasks.

Contributes to the knowledgebase by documenting incidents, resolutions, and known issues.

Communicates with end users throughout the support process, ensuring expectations are set and issues are resolved to satisfaction.

Monitors ticket queues, updates work status, and ensures accurate recordkeeping in ITSM tools.

Assists with testing and validation of patches, upgrades, and minor system changes.

Participates in team meetings, service improvement initiatives, and training activities to maintain current skills and knowledge.

Supports compliance with IT policies, security requirements, and organizational standards.

Performs other duties as assigned.


Education Requirement: High School Diploma or equivalent experience


Experience Requirement: 1-3 years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.


Certifications & Licensures: N/A


Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)

D. Standing or walking with objects up to 25lbs: 1. Never

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 4. Regular (> 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A


Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds.

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

What University Of Kentucky employees say

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About University of Kentucky

Sourced by ZipRecruiter

The University of Kentucky (UK), the state's flagship university, was founded in 1865 and its beautiful, sprawling campus, nestled in downtown Lexington, now covers over 900 acres and is home to more than 30,000 students and approximately 13,500 employees. The trees and beautifully manicured greenspaces are a source of pride for the university and combine to create an impressive oasis amidst the busy cityscape that surrounds it.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Lexington, KY, US

Year founded

1865

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