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Remote Ticket Puller Jobs (NOW HIRING)

GetViktor

Agent Harness Engineer (Remote)

New York, NY · On-site +1

You work directly with both founders, and decisions get made in the room, not in a Linear ticket ... The market is pulling. The team is small enough that what you do next week will be live in ...

ePromos

Creative Project Coordinator

As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement ... Creative Ticket Trafficking * Receive, review, and organize incoming creative Jira tickets from ...

TTEC

Repository management, branching strategies, pull requests, and issue/ticket management (Jira ... Remote Job Requisition 04CBS Work From Home Yes Apply now

Firecrawl

Product Engineer - Interact

San Francisco, CA · On-site +1

$180K - $290K/yr

Interact lets developers scrape a page and then pull data by acting on it : clicking, filling forms ... San Francisco or Remote (Americas, UTC-3 to UTC-10) Experience: 3+ years shipping developer-facing ...

Bex Partners

Automation Engineer

Phoenix, AZ · On-site +1

Support the development of AI-powered features including RAG over documentation, AI-assisted ticket ... Proficiency with Git, GitHub, or Azure DevOps, including branching strategies, pull requests, and ...

Firecrawl

Product Engineer - Scrape

San Francisco, CA · On-site +1

$180K - $290K/yr

N/A for Remote About Firecrawl Firecrawl is the easiest way to extract data from the web ... Pulling the HTML is table stakes. The product is the markdown - its structure, cleanliness ...

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How much do remote ticket puller jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for remote ticket puller in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What is a Remote Ticket Puller?

A Remote Ticket Puller is a professional who manages and processes tickets or work requests for a company from a remote location. Their responsibilities often include monitoring ticketing systems, assigning tasks to the appropriate teams, tracking progress, and ensuring timely resolution of issues. This role is commonly found in industries like IT support, event management, and customer service, where handling a high volume of requests efficiently is crucial. Remote Ticket Pullers typically use specialized software to coordinate their work and communicate with both customers and internal teams.

What are the key skills and qualifications needed to thrive as a Remote Ticket Puller, and why are they important?

To thrive as a Remote Ticket Puller, you need strong organizational skills, attention to detail, and familiarity with ticketing or order management systems, often requiring a high school diploma or equivalent. Proficiency in using digital ticketing platforms, spreadsheets, and communication software is typically expected. Excellent time management, reliability, and clear communication are important soft skills for excelling in this remote position. These skills ensure accurate and timely processing of tickets, help maintain workflow efficiency, and support seamless coordination with other team members.

What are some common challenges faced by Remote Ticket Pullers, and how can they be addressed?

Remote Ticket Pullers often work with ticketing systems to manage and process customer requests or issues. A common challenge is maintaining clear communication with both customers and team members while working remotely, which can be addressed by utilizing collaboration tools and setting regular check-ins. Additionally, managing multiple tickets simultaneously requires strong organizational skills and the ability to prioritize tasks effectively. Staying updated on company protocols and system updates is essential to resolve tickets efficiently and provide a positive customer experience.

What is the difference between Remote Ticket Puller vs Remote Ticket Agent?

AspectRemote Ticket PullerRemote Ticket Agent
CredentialsBasic customer service skills, sometimes industry-specific trainingCustomer service experience, possibly certifications in ticketing systems
Work EnvironmentRemote, often in call centers or ticketing platformsRemote, handling customer inquiries and ticket management
Industry UsageEvent venues, transportation, entertainmentTravel, transportation, event management

Remote Ticket Pullers and Remote Ticket Agents both work remotely in customer service roles related to ticketing. While they share similar credentials and work environments, Ticket Pullers typically focus on retrieving or managing tickets within specific systems, whereas Ticket Agents handle customer inquiries and support. Both roles are essential in industries like transportation and entertainment, with overlapping skills but different primary responsibilities.

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What cities are hiring for Remote Ticket Puller jobs? Cities with the most Remote Ticket Puller job openings:
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What states have the most Remote Ticket Puller jobs? States with the most job openings for Remote Ticket Puller jobs include:
What job categories do people searching Remote Ticket Puller jobs look for? The top searched job categories for Remote Ticket Puller jobs are:
Remote Ticket Puller jobs near you
Technical Support Specialist Tier 2 (Remote)

Technical Support Specialist Tier 2 (Remote)

Oxley Enterprises, Inc.

Stafford, VA • Remote

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY

Location: Remote in any United States jurisdiction not excluded from this job advertisement.

We're looking for a Technical Support Specialist Tier 2 to solve technical issues, diagnose complex software and system problems, and ensure timely resolution of incidents! Apply today to joinamission-driven team supporting critical healthcare technology environments within the Department of Veterans Affairs (VA).

Position Description: The Technical Support Specialist Tier 2 handles escalated technical issues that cannot be resolved by Tier 1 Help Desk Support. The Technical Support Specialist Tier 2 will diagnose complex software and system problems in cloud environments, work directly with customers and internal teams, and ensure timely resolution of incidents.

Minimum/General Experience: 3 years of information technology experience

Minimum Education: High School Diploma

Essential Skills/Qualifications:

  • Strong understanding of web-based software products, systems, and cloud platforms (e.g., Azure, AWS)
  • Strong proficiency in troubleshooting tools, logs, and diagnostic methods
  • Strong experience with operating systems (e.g., Windows, Linux)
  • Strong experience with ticketing systems (e.g., ServiceNow (SNOW), Jira)
  • Familiarity with networking fundamentals (e.g., Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Transmission Control Protocol/Internet Protocol (TCP/IP), Virtual Private Network (VPN), firewalls)
  • Ability to read and interpret system logs or error reports
  • Excellent written and verbal communication skills
  • Strong problem solving and analytical thinking skills
  • Ability to work independently on complex issues
  • Experience with scripting or automation (e.g., PowerShell, Bash, Python) (preferred)
  • Experience with Infrastructure as a Service (IaaS), cloud platforms, or enterprise IT environments (preferred)
  • Experience with Tier 2 or advanced support, technical troubleshooting, clinical and patient data workflows, and regulatory awareness (preferred)
  • Knowledge of VA operations (e.g., VistA, Telehealth and Scheduling) (preferred)
  • Knowledge of Electronic Health Record (EHR)/Electronic Medical Record (EMR) systems (preferred)

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.

  • Assignment Location - Remote
  • Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Typing, communicating, repetitive motions.
  • Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
  • Inside environmental conditions with protection from outside elements.

Security: Ability to obtain/maintain a Federal Civilian Public Trust

  • U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:

  • Covers 10 year period and in some instances lifetime events
  • OPM Security Investigations Index (SII)
  • DOD Defense Central Investigations Index (DCII)
  • National Agency Check (NAC) records
  • FBI name check
  • FBI fingerprint check
  • Credit report check
  • Written inquiries to previous employers and references listed on the application for employment
  • Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
  • Law enforcement check
  • Court records check
  • Education check- Attendance and Degrees

Acceptable Credentials

Tasks/activities include, but are not limited to:

  • Investigates and resolves technical issues escalated from Tier 1 support
  • Performs advanced troubleshooting across software, hardware, cloud networks, and/or C# applications
  • Documents issues, solutions, and root causes in the ticketing system
  • Collaborates with engineering, Tier 3 Support, and/or development teams on unresolved or systemic issues
  • Provides guidance and mentorship to Tier 1 Support agents
  • Identifies recurring problems and recommends process or product improvements
  • Assists with system updates, patches, and configuration changes
  • Communicates clearly with customers regarding progress and resolution
  • Follows Service Level Agreements (SLAs) and ensures timely ticket handling
  • Participates in on-call activities when required

Compensation & Benefits: The annual projected pay range for this position is $45,000.00 - $50,000.00 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.

Oxley Enterprises, Inc. offers a full array of benefits including:

  • Medical, dental, vision and prescription drug coverage for you and your family.
  • Life Insurance, short-term disability and long-term disability paid for by the Company.
  • Supplemental coverages including Accident, Critical Illness, and Hospital.
  • Additional Life insurance coverage for you and your dependents.
  • 401k plan with various options to select based on your retirement goals.

Oxley Enterprises, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information:

Subject Line: Accommodation Request

Provide a description of your accommodation request

Include your contact information: Full name, Email address, Best number to reach you (optional)

We participate in the E-Verify program. http://www.dhs.gov/E-Verify

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