ZipRecruiter

Log In

2

Remote Ticket Puller Jobs (NOW HIRING)

Oxley Enterprises, Inc.

NOC Analyst (Remote)

Stafford, VA · Remote

... pull or otherwise move objects. * Typing, communicating, repetitive motions. * Close visual acuity ... Documents initial incident conditions and contributes to incident ticket creation supporting formal ...

Oxley Enterprises®, Inc.

NOC Analyst (Remote)

Stafford, VA · On-site +1

$57K - $90K/yr

... pull or otherwise move objects. * Typing, communicating, repetitive motions. * Close visual acuity ... Documents initial incident conditions and contributes to incident ticket creation supporting formal ...

GetViktor

Agent Harness Engineer (Remote)

New York, NY · On-site +1

You work directly with both founders, and decisions get made in the room, not in a Linear ticket ... The market is pulling. This is a rare window: everyone here owns something real. Not a task. A ...

Pliant GmbH

Ensure clear updates to stakeholders and adherence to SLAs throughout the ticket lifecycle ... You work independently, drive investigations to resolution, and know when to pull in others to move ...

next page

Showing results 1-20

All JobsTicket Puller JobsRemote Ticket Puller Jobs

Remote Ticket Puller information

See salary details

$10

$16

$19

How much do remote ticket puller jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote ticket puller in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What is a Remote Ticket Puller?

A Remote Ticket Puller is a professional who manages and processes tickets or work requests for a company from a remote location. Their responsibilities often include monitoring ticketing systems, assigning tasks to the appropriate teams, tracking progress, and ensuring timely resolution of issues. This role is commonly found in industries like IT support, event management, and customer service, where handling a high volume of requests efficiently is crucial. Remote Ticket Pullers typically use specialized software to coordinate their work and communicate with both customers and internal teams.

What are the key skills and qualifications needed to thrive as a Remote Ticket Puller, and why are they important?

To thrive as a Remote Ticket Puller, you need strong organizational skills, attention to detail, and familiarity with ticketing or order management systems, often requiring a high school diploma or equivalent. Proficiency in using digital ticketing platforms, spreadsheets, and communication software is typically expected. Excellent time management, reliability, and clear communication are important soft skills for excelling in this remote position. These skills ensure accurate and timely processing of tickets, help maintain workflow efficiency, and support seamless coordination with other team members.

What are some common challenges faced by Remote Ticket Pullers, and how can they be addressed?

Remote Ticket Pullers often work with ticketing systems to manage and process customer requests or issues. A common challenge is maintaining clear communication with both customers and team members while working remotely, which can be addressed by utilizing collaboration tools and setting regular check-ins. Additionally, managing multiple tickets simultaneously requires strong organizational skills and the ability to prioritize tasks effectively. Staying updated on company protocols and system updates is essential to resolve tickets efficiently and provide a positive customer experience.

What is the difference between Remote Ticket Puller vs Remote Ticket Agent?

AspectRemote Ticket PullerRemote Ticket Agent
CredentialsBasic customer service skills, sometimes industry-specific trainingCustomer service experience, possibly certifications in ticketing systems
Work EnvironmentRemote, often in call centers or ticketing platformsRemote, handling customer inquiries and ticket management
Industry UsageEvent venues, transportation, entertainmentTravel, transportation, event management

Remote Ticket Pullers and Remote Ticket Agents both work remotely in customer service roles related to ticketing. While they share similar credentials and work environments, Ticket Pullers typically focus on retrieving or managing tickets within specific systems, whereas Ticket Agents handle customer inquiries and support. Both roles are essential in industries like transportation and entertainment, with overlapping skills but different primary responsibilities.

More about Remote Ticket Puller jobs
What cities are hiring for Remote Ticket Puller jobs? Cities with the most Remote Ticket Puller job openings:
What are the most commonly searched types of Ticket Puller jobs? The most popular types of Ticket Puller jobs are:
What states have the most Remote Ticket Puller jobs? States with the most job openings for Remote Ticket Puller jobs include:
What job categories do people searching Remote Ticket Puller jobs look for? The top searched job categories for Remote Ticket Puller jobs are:
Remote Ticket Puller jobs near you
Infographic showing various Remote Ticket Puller job openings in the United States as of July 2026, with employment types broken down into 46% Full Time, and 54% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,483 per year, or $16.1 per hour.
Service Desk/Ticket Manager (Remote)

Service Desk/Ticket Manager (Remote)

Oxley Enterprises®, Inc.

Stafford, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY
Future Need - Actively Interviewing
Location: Remote in any United States jurisdiction not excluded from this job advertisement.
Own the operational backbone of service delivery for a mission-critical platform supporting the Department of Veterans Affairs (VA). As the Service Desk/Ticket Manager, you will govern the end-to-end Jira workflow, Service Level Agreement (SLA) compliance reporting, and stakeholder communication supporting hundreds of requests across a multitude of applications.
Position Description: The Service Desk/Ticket Manager owns the operational process for all Requirements and Service Request intakes, tracking SLA compliance against response time standards and producing weekly trend reporting for VA leadership.
Minimum/General Experience: 5 years of experience in IT service management and service desk operations
Minimum Education: Bachelor's Degree in information technology, business administration, or related field; Information Technology Infrastructure Library (ITIL) Foundation certification (preferred)
Essential Skills/Qualifications:
  • Excellent experience managing end-to-end service request workflows in Jira including intake, classification, assignment, tracking, and closure for monthly tickets
  • Excellent ability to track, measure, and report service request response times against SLA standards
  • Excellent experience producing weekly Requirements and Service Request Response Time and Trend Reports identifying all requests that failed to meet minimum standards
  • Excellent ability to reduce barriers and complexity for stakeholders requesting assistance, ensuring ease of access, clarity of request paths, and timely engagement
  • Excellent experience coordinating stakeholder training on service request intake procedures and expectations
  • Above average knowledge of Jira Service Management configuration including SLA rules, customer portals, and automated triage workflows
  • Above average ability to coordinate with Network Operations Center (NOC) Analysts and the Monitoring and Incident Manager to ensure consistent severity classification and escalation across all tickets
  • Experience supporting federal government programs and enterprise-scale applications operating in cloud-based or hybrid environments
  • Excellent verbal and written communication skills

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.
  • Assignment Location - Remote
  • Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Typing, communicating, repetitive motions.
  • Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
  • Inside environmental conditions with protection from outside elements.

Security: Active Federal Civilian Public Trust clearance
  • U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:
  • Covers 10 year period and in some instances lifetime events
  • OPM Security Investigations Index (SII)
  • DOD Defense Central Investigations Index (DCII)
  • National Agency Check (NAC) records
  • FBI name check
  • FBI fingerprint check
  • Credit report check
  • Written inquiries to previous employers and references listed on the application for employment
  • Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
  • Law enforcement check
  • Court records check
  • Education check - Attendance and Degrees

Tasks/activities include, but are not limited to:
  • Establishes, implements, maintains, and documents VA-approved policies and procedures ensuring all requirements and service requests are processed through Jira
  • Reduces barriers and complexity for stakeholders requesting assistance, services, or communication with personnel, ensuring ease of access and clarity of request paths
  • Monitors and tracks all service request response times across Critical, High, Medium, Low, and Other severity classifications
  • Produces weekly Requirements and Service Request Response Time and Trend Reports identifying all requests that failed to meet minimum standards
  • Provides or coordinates stakeholder training ensuring clear instructions and expectations for Requirements and Service Request intake
  • Coordinates with NOC Analysts to ensure consistent severity classification, triage accuracy, and adherence to documented escalation procedures
  • Governs Jira workflow configuration in coordination with the Atlassian/Application Lifecycle Management (ALM) Administrator including SLA rules, intake forms, and automated routing
  • Contributes service request volume, trend, and compliance data to the Weekly Progress Report and Monthly Deliverables Report

Compensation & Benefits: The annual projected pay range for this position is $64,862 - $92,970 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.
Oxley Enterprises, Inc. offers a full array of benefits including:
  • Medical, dental, vision and prescription drug coverage for you and your family.
  • Life Insurance, short-term disability and long-term disability paid for by the Company.
  • Supplemental coverages including Accident, Critical Illness, and Hospital.
  • Additional Life insurance coverage for you and your dependents.
  • 401k plan with various options to select based on your retirement goals.

Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: with the following information:
Subject Line: Accommodation Request
Provide a description of your accommodation request
Include your contact information: Full name, Email address, Best number to reach you (optional)
We participate in the E-Verify program.

Apply