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Remote Ticket Puller Jobs (NOW HIRING)

Firegang Dental Marketing

Ticket Support Specialist

This is a full-time, remote position available to candidates located anywhere in the U.S. Standard ... Manage site environments in WP Engine , including restoring backups and pushing and pulling between ...

Bestow, Inc

Manager, Engineering Support

$137K - $172K/yr

... with ticket volume. This role is open to remote candidates. WHAT YOU'LL DO This is a hands-on ... Clone any Bestow repository, reproduce a partner-reported defect, and open a pull request without ...

TEKsystems

FSM Support Specialist

New Brighton, MN · Remote

$30 - $35/hr

... 100% remote. This will start as a 1 year+ contract with a high likelihood of extensions ... ticket and driving resolution, remediation & continuous improvement (this team is point of ...

Villatel

Guest Experience Specialist

You pull up the reservation, walk them through it calmly, and confirm they're in before you move to ... You log the details, flag the pattern if you see one, and keep the ticket clean and complete. It ...

Eleos Technologies

Remote Senior iOS Engineer

$150K - $180K/yr

We have CI that produces builds for the whole team to try within a few minutes of a commit or pull ... We value engineers who take ownership of the outcome, not just the completion of the ticket, and ...

GreenSlate

Labor Relations Coordinator

NJ · Remote

Monitor and ticket using HubSpot as coverage * Pull contracts and begin preliminary research for ... Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected ...

AMOpportunities

B2B Fulfillment Operations Associate

While this position can be fully remote, we are looking for candidates to be residents of Alabama ... Ticket creation & follow-through - Open task tickets for non-order school requests (e.g., updating ...

AMOpportunities

B2B Fulfillment Operations Associate

While this position can be fully remote, we are looking for candidates to be residents of Alabama ... Ticket creation & follow-through -- Open task tickets for non-order school requests (e.g., updating ...

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How much do remote ticket puller jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote ticket puller in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What is a remote ticket puller?

A Remote Ticket Puller is a professional who manages and processes tickets or work requests for a company from a remote location. Their responsibilities often include monitoring ticketing systems, assigning tasks to the appropriate teams, tracking progress, and ensuring timely resolution of issues. This role is commonly found in industries like IT support, event management, and customer service, where handling a high volume of requests efficiently is crucial. Remote Ticket Pullers typically use specialized software to coordinate their work and communicate with both customers and internal teams.

What are the key skills and qualifications needed to thrive as a remote ticket puller?

To thrive as a Remote Ticket Puller, you need strong organizational skills, attention to detail, and familiarity with ticketing or order management systems, often requiring a high school diploma or equivalent. Proficiency in using digital ticketing platforms, spreadsheets, and communication software is typically expected. Excellent time management, reliability, and clear communication are important soft skills for excelling in this remote position. These skills ensure accurate and timely processing of tickets, help maintain workflow efficiency, and support seamless coordination with other team members.

What are some common challenges faced by remote ticket pullers, and how can they be addressed?

Remote Ticket Pullers often work with ticketing systems to manage and process customer requests or issues. A common challenge is maintaining clear communication with both customers and team members while working remotely, which can be addressed by utilizing collaboration tools and setting regular check-ins. Additionally, managing multiple tickets simultaneously requires strong organizational skills and the ability to prioritize tasks effectively. Staying updated on company protocols and system updates is essential to resolve tickets efficiently and provide a positive customer experience.

What is the difference between Remote Ticket Puller vs Remote Ticket Agent?

AspectRemote Ticket PullerRemote Ticket Agent
CredentialsBasic customer service skills, sometimes industry-specific trainingCustomer service experience, possibly certifications in ticketing systems
Work EnvironmentRemote, often in call centers or ticketing platformsRemote, handling customer inquiries and ticket management
Industry UsageEvent venues, transportation, entertainmentTravel, transportation, event management

Remote Ticket Pullers and Remote Ticket Agents both work remotely in customer service roles related to ticketing. While they share similar credentials and work environments, Ticket Pullers typically focus on retrieving or managing tickets within specific systems, whereas Ticket Agents handle customer inquiries and support. Both roles are essential in industries like transportation and entertainment, with overlapping skills but different primary responsibilities.

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Cities with the most Remote Ticket Puller job openings:

What are the most commonly searched types of Ticket Puller jobs?

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Remote Ticket Puller jobs near you
Infographic showing various Remote Ticket Puller job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,483 per year, or $16.1 per hour.

Ticket Support Specialist

Firegang Dental Marketing

Remote

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

Job description

About Firegang Dental Marketing
Firegang Dental Marketing is a digital marketing company headquartered in Spokane, Washington that has been in business for nearly 20 years. Our clients are primarily dentists, and our service packages include website design, paid ad management, SEO, analytics, copywriting, and more.
A successful Ticket Support Specialist at Firegang partners with cross-departmental teams to fulfill website ticket requests for a diverse portfolio of dental clients through Teamwork Desk. This role sits at the intersection of technical execution and client service, ensuring requests are completed accurately, efficiently, and on schedule. The ideal candidate brings administrator-level WordPress experience, takes initiative without waiting to be asked, and is eager to learn our proprietary WordPress framework and in-house plugin suite.
This is a full-time, remote position available to candidates located anywhere in the U.S. Standard hours are 8:00 a.m. to 5:00 p.m. in the applicant's time zone.
Responsibilities of a Ticket Support Specialist:
  • Fulfill website ticket requests for a diverse portfolio of dental clients through Teamwork Desk, completing work accurately and on schedule.
  • Add, edit, and remove page content in WordPress at an administrator level.
  • Upload, resize, and place images on live client websites, including alt text and accessibility best practices.
  • Activate, deactivate, and configure a range of WordPress plugins as ticket requests require.
  • Manage site environments in WP Engine, including restoring backups and pushing and pulling between development and production.
  • Partner with cross-departmental teams to clarify requests, confirm scope, and escalate issues that require development support.
  • Follow established internal file naming conventions and URL standards on every request.
  • Learn and apply Firegang's proprietary WordPress framework and in-house plugin suite.
  • Maintain accurate data within Teamwork Desk and complete assigned tickets by their due dates.

Requirements:
  • Administrator-level WordPress proficiency, with confidence adding, editing, and removing page content.
  • Experience uploading and placing images on live websites.
  • Working knowledge of HTML.
  • Basic Photoshop skills, particularly image resizing within file size constraints.
  • Familiarity with image alt text and accessibility best practices.
  • Ability to follow established internal file naming conventions.
  • Clear understanding of relative versus absolute URLs.
  • Comfortable activating, deactivating, and configuring a range of WordPress plugins.
  • Proven experience managing a high volume of support tickets.
  • Experience with WP Engine, including restoring backups and pushing and pulling between development and production environments.
  • A collaborative communicator who asks questions rather than guessing.

Bonus Points For:
  • Prior experience with Teamwork Desk or a comparable ticketing platform.
  • Familiarity with dental services and terminology.
  • Previous experience in a marketing agency environment.
  • Basic video editing skills.
  • Graphic design skills, including Figma.
  • Hands-on development experience.

Soft Skills:
  • Initiative: Takes ownership of the queue and moves work forward without waiting to be asked.
  • Communication: Asks good questions and confirms scope rather than guessing at intent.
  • Attention to Detail: Committed to producing high-quality, error-free work on live client websites.
  • Willingness to Learn: Eager to pick up proprietary tools, frameworks, and plugins.
  • Independence: Works effectively on their own in a remote, high-volume environment.
  • Teamwork: Collaborates well across departments to keep client requests moving.

Key Performance Indicators (KPIs):
  • Tickets resolved on time and error-free.
  • Ticket volume handled and queue turnaround time.
  • Data integrity maintained within internal systems (Teamwork Desk, Teamwork Projects).
  • Adherence to internal file naming, URL, and accessibility standards.

Benefits:
  • $50,000-$55,000
  • PPO Health Benefits (medical/dental)
  • 401K Option with matching
  • Generous PTO and Holiday Schedule
  • 100% Remote Work
  • Life, AD&D, Short- and Long-Term Disability Insurance

Equal Employment Opportunity
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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