Remote Ticket Puller Jobs (NOW HIRING)

Description
Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience.
Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we've raised $60 million from top investors including Alexis Ohanian's Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences.
We're a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you're collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.
The Role
Jump's data platform is at an inflection point. What started as an internal capability now powers the analytics and insights our clients rely on every day. We're turning it into a full product: scalable, multi-tenant data infrastructure, an expanding library of integrations pulling from a growing set of first- and third-party data sources, and an AI intelligence layer that transforms raw data into actionable decisions.
As Data Platform Lead, you'll own the vision and execution of that platform. You'll lead and grow our data engineering team, partner closely with our AI engineer to shape how agents and LLMs consume and act on our data, and work across Product, Engineering, and go-to-market teams to build something that scales - not a series of one-off implementations. The platform you build here will become core infrastructure for how our clients run their business.
What You'll Do

• Own the data platform strategy end-to-end - from ingestion architecture and scalable, multi-tenant data infrastructure to transformation pipelines, a modern BI layer, and how the platform grows as we add clients and data sources.
• Drive the AI-on-data layer. Partner with our AI engineer to define how agents and LLMs access, query, and act on platform data - semantic models, retrieval patterns, and in-warehouse AI primitives.
• Build and productize our integrations motion - ingesting data from a growing set of first- and third-party sources. Turn what today requires custom work into a repeatable, operable pattern.
• Lead and develop our data engineering team. You'll manage directly, set technical direction, and raise the bar on quality - starting with a tight-knit team with room to grow.
• Define the engineering standards for the data org - CI/CD, testing, infra-as-code, data lineage, governance, and observability - so the platform scales without fragility.
• Be a strong hands-on presence on the warehouse and transformation layer - fluent enough in Snowflake to contribute meaningfully alongside the team, not just oversee it.
• Partner with go-to-market teams to define what great looks like for client onboarding and data delivery, and drive engineering execution against that bar.

What We're Looking For

• 8+ years in data engineering, with at least 2 years in a leadership role - you have a proven track record of managing and developing engineers
• Strong people management instincts: clear communicator, good at developing talent, comfortable giving direct feedback, and able to build a high-performance culture even with a small team.
• Hands-on experience with a modern cloud data warehouse and transformation stack - Snowflake + dbt strongly preferred; Redshift, Databricks, or BigQuery with a fast ramp is acceptable.
• Proven experience building AI on top of structured data - semantic layers, agent/LLM access patterns to warehouses, or retrieval-augmented generation.
• Deep expertise in data ingestion at scale - you've built or owned the systems that pull from many disparate sources into a warehouse. You know when to use an off-the-shelf connector, when to build, and how to make either one operable at scale.
• Experience building and shipping a productized, multi-tenant data offering - client isolation, onboarding flows, SLAs, and ongoing support. You think in products, not projects.
• Solid engineering fundamentals: version control, code review, CI/CD, infra-as-code - and a bias toward standards that teams can repeat, not heroics that only you can maintain.

Nice to Haves

• Direct Snowflake + dbt experience, and familiarity with advanced in-warehouse AI capabilities and agent-accessible data patterns.
• ML or MLOps experience - feature stores, training pipelines, model evaluation - and a track record of building tools that extract measurable value from data.
• AWS fluency - we run on AWS, and comfort with IAM, S3, Lambda, and Glue is a plus.
• Experience with modern BI tooling and self-serve analytics delivery.
• Background in sports, live events, or time-series data; experience with EU data residency, GDPR, or multi-region warehouse patterns.

Attributes that will make you successful on our team

• A strong desire to learn. You continually look for ways to build your skills.
• Tenacity. You enjoy working on challenges that others can't or don't want to tackle and you aren't afraid of failing fast in order to find better solutions.
• Passion. You love using your technical skills to build products that solve real problems. You hold yourself to a high standard and help to elevate others as well.
• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.
• Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.
• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote first
• Competitive salary and equity
• Flex PTO policy
• 401(k)
• Generous medical, dental and vision plans
• 16 weeks paid parental leave for primary and secondary caregivers
• $1,000 reimbursement for work-from-home tech setup
• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation
Compensation is something we don't want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenets of our compensation philosophy are fairness and transparency.
We have established a standardized leveling framework based on job scope and responsibilities. The compensation package for each level is standard across all engineering roles. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.
The compensation for this role is $210,000 and includes a generous equity package.
Application
Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We're committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.