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Remote Tech Support Jobs in Chicago, IL (NOW HIRING)

Sterling Engineering Inc.

Director of IT

Chicago, IL · On-site +1

Manage Microsoft Intune and endpoint management technologies, including device compliance, patch management, application deployment, and remote support. * Support zero-trust security initiatives and ...

K2services

Director of Information Security

Chicago, IL · Remote

$150K - $200K/yr

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable ... You'llreport to the EVP of Technology Enabled Solutions. Full time/Permanent role Remote across the ...

Withum

IT Service Analyst I

Lincolnshire, IL · On-site +1

$65K - $70K/yr

Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform * Acting as an onsite representative for technology initiatives * Assisting management in ...

JLL

Client Support Coordinator

Chicago, IL · Remote

$65K/yr

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you ... Remote, US only Work Shift: 8:00am to 5:00pm CST Salary: $65,000 per year This position does not ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

... of technologies all with a security focus. This position can work remote within the United States and occasional travel to Downers Grove, IL required as needed. The analyst will need excellent ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

... of technologies all with a security focus. This position can work remote within the United States and occasional travel to Downers Grove, IL required as needed. The analyst will need excellent ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

... of technologies all with a security focus. This position can work remote within the United States and occasional travel to Downers Grove, IL required as needed. The analyst will need excellent ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Chicago, IL

Remote Tech Support information

See Chicago, IL salary details

$27.8K

$44.8K

$68K

How much do remote tech support jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote tech support in Chicago, IL is $44,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $48,500.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

Can I work remotely in remote tech support?

Remote tech support jobs are commonly available and often allow employees to work from home or other remote locations. These roles typically require strong communication skills, technical knowledge, and familiarity with remote collaboration tools. Many companies offer flexible schedules for remote tech support positions, making them accessible to a wide range of candidates.
More about Remote Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Chicago, IL? The most popular types of Tech Support jobs in Chicago, IL are:
What are popular job titles related to Remote Tech Support jobs in Chicago, IL? For Remote Tech Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in Chicago, IL look for? The top searched job categories for Remote Tech Support jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Tech Support jobs? Cities near Chicago, IL with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Chicago, IL as of August 2026, with employment types broken down into 75% Full Time, 10% Part Time, 5% Temporary, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,826 per year, or $21.6 per hour.

Director of IT

Sterling Engineering Inc.

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision

Re-posted yesterday

Job description

Title: Director of IT – (Manufacturing and Industrial) Infrastructure and Delivery
Location: Chicago, IL
Hire Type: Direct
Compensation: $187,000 - $250,000
Bonus/ Incentives/ Stock Options: ESOP
Benefits: Very competitive health insurance: variety of medical coverage options including PPO, EPO, HDHP, with HAS and HMO (Dental, Vision
Must have Skill Set: Occasional Travel
Overview:
A leading industrial manufacturing organization is seeking a Director of IT Infrastructure & Service Delivery to lead enterprise infrastructure strategy, architecture, operations, and continuous improvement initiatives. This executive leadership role is responsible for ensuring the reliability, security, scalability, and performance of technology platforms that support business operations, digital transformation initiatives, and long-term organizational growth.
The ideal candidate will combine strong technical expertise with business acumen and leadership experience, serving as a strategic partner to executive stakeholders while leading high-performing infrastructure and service delivery teams.
Job Duties:
Infrastructure Strategy & Architecture
  • Develop and execute enterprise infrastructure and service delivery roadmaps aligned with business objectives.
  • Lead architecture, governance, and optimization of hybrid IT environments, including on-premises, private cloud, and public cloud platforms.
  • Establish infrastructure standards and reference architectures for compute, storage, networking, cloud, and endpoint technologies.
  • Drive technology lifecycle management, modernization initiatives, and infrastructure transformation efforts.
  • Support business expansion, acquisitions, and technology integration projects.
Infrastructure & Cloud Operations
  • Oversee enterprise infrastructure operations, including servers, storage, virtualization, backup, recovery, and high-availability environments.
  • Lead cloud strategy and adoption across Azure, AWS, and hybrid cloud environments.
  • Govern cloud architecture, security, identity integration, networking, and cost optimization initiatives.
  • Ensure infrastructure supports critical enterprise applications, analytics platforms, and operational technologies.
  • Drive capacity planning, performance optimization, and operational excellence.
Network & Connectivity
  • Lead enterprise network architecture and operations, including LAN/WAN, wireless, SD-WAN, and remote connectivity solutions.
  • Ensure secure and reliable connectivity across multiple facilities, distribution operations, engineering sites, corporate offices, and remote users.
  • Partner with operational technology teams to support secure IT/OT integration strategies.
End User Technology & Collaboration
  • Oversee enterprise endpoint management, mobile technologies, virtual desktop environments, and remote access solutions.
  • Manage collaboration and productivity platforms, including messaging, conferencing, file services, and workplace technologies.
  • Drive automation, self-service capabilities, and technology standardization to enhance the user experience.
IT Service Delivery & Operations
  • Lead enterprise IT service management functions utilizing ITIL best practices.
  • Oversee incident, problem, change, request, asset, and configuration management processes.
  • Ensure high service availability and operational support for business-critical environments.
  • Establish and measure service performance through KPIs, SLAs, and operational metrics.
  • Lead major incident response and continuous service improvement initiatives.
Cybersecurity, Risk & Compliance
  • Partner with Information Security leadership to embed security into infrastructure design and operations.
  • Support identity management, endpoint security, network security, backup, disaster recovery, and business continuity initiatives.
  • Ensure compliance with applicable cybersecurity and operational standards.
  • Strengthen organizational resilience through risk reduction and recovery planning.
Identity & Endpoint Management
  • Lead enterprise identity and access management strategy across on-premises, cloud, and SaaS platforms.
  • Oversee Microsoft Entra ID (Azure AD), MFA, conditional access, privileged access management, and identity lifecycle processes.
  • Manage Microsoft Intune and endpoint management technologies, including device compliance, patch management, application deployment, and remote support.
  • Support zero-trust security initiatives and secure workforce access strategies.
Financial, Vendor & Team Leadership
  • Manage infrastructure budgets, cloud spend, contracts, and strategic vendor relationships.
  • Negotiate service agreements and ensure vendor performance aligns with business objectives.
  • Lead, mentor, and develop infrastructure and service delivery teams.
  • Foster a culture of accountability, operational excellence, innovation, and continuous improvement.
  • Serve as a trusted advisor to business leaders and translate business needs into technology solutions.
Qualifications:
Required
  • Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or related field; equivalent experience considered.
  • 10+ years of IT experience, including significant leadership experience managing enterprise infrastructure and operations teams.
  • Deep expertise in enterprise infrastructure technologies, cloud platforms, networking, service delivery, and IT operations.
  • Strong understanding of hybrid cloud environments, cybersecurity principles, identity management, and enterprise service management.
  • Proven experience leading large-scale technology initiatives and cross-functional teams.
  • Strong business acumen, financial management, communication, and stakeholder engagement skills.
  • Experience managing vendor relationships, technology budgets, and strategic roadmaps.
  • Ability to travel as needed.
Preferred
  • Master's degree in Information Systems, Computer Science, Engineering, Business Administration, or related field.
  • Experience supporting manufacturing, industrial, or multi-site operational environments.
  • ITIL and/or cloud platform certifications.
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information