ZipRecruiter

Log In

2

Remote Tech Support Jobs in Carbondale, IL (NOW HIRING)

Hansoninc

Deputy CAD Administrator

Marion, IL · On-site +1

$50/hr

Deputy CAD Administrator Position Summary The Deputy CAD Administrator supports the overall ... Position can be located in any of our offices, hybrid or fully remote Key Responsibilities CAD ...

New

All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Carbondale, IL

Remote Tech Support information

See Carbondale, IL salary details

$27K

$43.5K

$66K

How much do remote tech support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote tech support in Carbondale, IL is $43,453.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

Can I work remotely in remote tech support?

Remote tech support jobs are commonly available and often allow employees to work from home or other remote locations. These roles typically require strong communication skills, technical knowledge, and familiarity with remote collaboration tools. Many companies offer flexible schedules for remote tech support positions, making them accessible to a wide range of candidates.
More about Remote Tech Support jobs
What cities near Carbondale, IL are hiring for Remote Tech Support jobs? Cities near Carbondale, IL with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Carbondale, IL as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,453 per year, or $20.9 per hour.

Remote Client Solutions Specialist (Licensed - P&C + Life/Health)

Eclipse Insurance Agency

Du Quoin, IL • Remote

$50K - $150K/yr

Full-time

Retirement, PTO

Re-posted yesterday

Job description

Are you a licensed insurance professional who thrives on solving problems and following clear systems? Eclipse Insurance Agency, an award-winning digital agency and sister companies are expanding and were hiring a Client Solutions Specialist to join our team and help new clients navigate their insurance options using structured tools and guided sales pipelines.

We provide the tools, tech, leads, and training you focus on following the process and helping clients get covered.

If you're licensed, process-driven, and ready to grow in a remote role that rewards consistency wed love to hear from you. Lots of growth opportunity with our agency & related businesses.

Apply now to be part of whats next.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan


Responsibilities
  • Guide clients through pre-built quoting and enrollment workflows
  • Work qualified leads daily in our CRM (AgencyZoom) full training provided
  • Communicate with clients via phone, text, email, and video
  • Present policies using QuoteVids (training provided)
  • Follow internal agency scripts and process checklists
  • Collaborate with our support and service team for seamless handoffs

Requirements
  • Active P&C and Life/Health license
  • Preferred: Familiarity with QuoteVids, AgencyZoom, or similar platforms
  • Willing to obtain an Illinois non-resident license (well help with this)
  • Strong computer skills and comfort using digital tools & CRMs
  • Ability to follow structured steps and stay organized
  • Sales experience is a plus, but not required
  • Complete assessment that will be sent to you after this application