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Remote Tech Support Jobs in Belleville, IL (NOW HIRING)

The Timberline Group

IT Support Specialist

Affton, MO · On-site +1

Familiarity with BeyondTrust, NinjaOne, or endpoint remote support tools. * Basic understanding of ... technology such as Android tablets, Zebra scanners, Zebra label printers, or Lexmark printers.

IT Solutions Consulting LLC

Systems Administrator

Saint Louis, MO · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Engineer, Technical Alignment plays an integral part in supporting our Technology Alignment ... Experience in creating custom scripts using Remote Management Tools, such as ConnectWise, Automate ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position assists and provides IT services to internal customers located at our jobsites around ... Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position assists and provides IT services to internal customers located at our jobsites around ... Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position assists and provides IT services to internal customers located at our jobsites around ... Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position assists and provides IT services to internal customers located at our jobsites around ... Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Belleville, IL

Remote Tech Support information

See Belleville, IL salary details

$26.2K

$42.2K

$64.1K

How much do remote tech support jobs pay per year?

As of Aug 20, 2026, the average yearly pay for remote tech support in Belleville, IL is $42,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,700.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What job categories do people searching Remote Tech Support jobs in Belleville, IL look for?

The top searched job categories for Remote Tech Support jobs in Belleville, IL are:

What cities near Belleville, IL are hiring for Remote Tech Support jobs?

Cities near Belleville, IL with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Belleville, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,232 per year, or $20.3 per hour.

IT Support Specialist

The Timberline Group

Affton, MO • On-site, Remote

Full-time

Re-posted 7 days ago

Job description

US Citizens or GC Holders only
Must be on our W2- no C2C
Direct - Hire
Local candidates only
Onsite- 4-5 days per week
The IT Support Specialist provides first-level technical support to end users, ensuring timely resolution of hardware, Windows 11, Microsoft 365, printer, connectivity, warehouse technology, and approved business application issues. This role focuses on excellent customer service, accurate ticket documentation, SLA adherence, and support of daily IT operations across office and warehouse environments.
Key Responsibilities
  • Deliver first-level desktop and end-user support for Windows 11 devices, Microsoft 365, printers, peripherals, connectivity, warehouse devices, and approved business applications.
  • Troubleshoot common hardware, application, account, printer, and network connectivity issues.
  • Take ownership of assigned support tickets from intake through resolution or escalation.
  • Document troubleshooting steps, user communication, resolution details, and next actions in the ticketing system.
  • Communicate regularly with end users to provide updates, gather information, and confirm issue resolution.
  • Escalate complex issues to the IT Support Supervisor or appropriate IT resource with clear notes and steps already completed.
  • Meet established SLA expectations for ticket response, follow-up, and resolution.
  • Provide hands-on support for Dell laptops and desktop PCs, including hardware diagnostics, BIOS configuration, firmware updates, driver management, and basic component replacement such as RAM, SSDs, and batteries.
  • Assist users with approved peripherals such as monitors, keyboards, mice, headsets, docking stations, and other workstation equipment.
  • Perform basic device troubleshooting, including reboot validation, Windows update checks, driver status review, application checks, and connectivity testing.
  • Maintain accurate inventory records for laptops, desktops, tablets, scanners, printers, and related IT equipment.
  • Update asset records with assigned users, serial numbers, device locations, equipment status, and equipment changes.
  • Assist with onboarding, transfer, and offboarding tasks by validating information, confirming access or equipment status, and updating tickets.
  • Support users with first-login issues, password resets, MFA/DUO enrollment, Microsoft 365 access, Outlook, Teams, OneDrive, and account lockouts.
  • Assist with basic Active Directory checks such as account status, group visibility, and password reset support when authorized.
  • Support basic troubleshooting for approved business applications such as SAP, Zscaler/P21, RingCentral, and PrinterLogic.
  • Provide first-level support for warehouse technology, including Android tablets, Zebra scanners such as MC9300/MC9400 and TC series devices, label printers, and related operational devices.
  • Troubleshoot scanner connectivity, device login, application access, printer mapping, print queues, label printing issues, and basic warehouse Wi-Fi issues.
  • Identify and report suspicious emails, unusual account activity, endpoint issues, or possible security incidents.
  • Assist users with basic KnowBe4 training access issues and security awareness questions.
  • Create and update knowledge base articles, user-facing instructions, checklists, and documentation for common first-level support issues.
  • Recommend improvements when repeated tickets show the need for better documentation or user guidance.

Requirements
  • Associate's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience may be considered.
  • 2-3 years of hands-on experience in desktop support, helpdesk, or a similar IT support role.
  • Solid working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking.
  • Strong hands-on hardware experience with Dell business-class laptops and desktops (Latitude, OptiPlex, and Precision), including diagnostics, BIOS configuration, firmware and driver management, and basic component replacement such as RAM, SSDs, and batteries.
  • Experience supporting printers, peripherals, and common office technology.
  • Ability to troubleshoot hardware, account, application, printer, and connectivity issues.
  • Ability to support users in both office and warehouse environments.
  • Proven ability to explain technical concepts clearly to non-technical users.
  • Strong customer service orientation with a proactive approach to resolving issues.
  • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Team player who collaborates effectively with colleagues across departments.
  • Familiarity with IT ticketing systems, inventory records, and knowledge base documentation.
  • Preferred / Extra Value Experience
  • Basic exposure to Microsoft Intune, device compliance, device enrollment, or endpoint management.
  • Basic exposure to Windows Autopilot enrollment or device provisioning workflows.
  • Familiarity with BeyondTrust, NinjaOne, or endpoint remote support tools.
  • Basic understanding of Windows update validation, driver checks, firmware checks, and patching concepts.
  • Familiarity with KnowBe4 training support or security awareness follow-up.
  • Experience supporting warehouse technology such as Android tablets, Zebra scanners, Zebra label printers, or Lexmark printers.

Additional Information
  • This is a fully in-office position with no remote work option.
  • Minimal travel may be required for on-site support or equipment coordination.
  • Work hours may occasionally vary to accommodate support needs across international locations or after-hours incidents.

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