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Internship Tech Support Jobs in Chicago, IL (NOW HIRING)

Sassetti, LLC

Sassetti Internship

Oak Brook, IL · On-site

$15.25 - $20.25/hr

Technology * Public companies (PCAOB) * Professional services and other closely held businesses ... Prepare workpapers and supporting documentation * Collaborate with engagement teams to meet client ...

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All JobsTech Support JobsInternship Tech Support JobsInternship Tech Support Jobs in Chicago, IL

Internship Tech Support information

See Chicago, IL salary details

$8

$17

$23

How much do internship tech support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for internship tech support in Chicago, IL is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Internship Tech Support, and why are they important?

To thrive as an Internship Tech Support, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, usually supported by coursework in IT or computer science. Familiarity with ticketing systems like Jira or ServiceNow, as well as knowledge of operating systems such as Windows and macOS, is typically expected. Strong communication, patience, and problem-solving skills help interns assist users effectively and learn from real-world challenges. These skills and qualities are essential for efficiently resolving technical issues and providing reliable support to end users.

What types of technical issues will I typically handle as an Internship Tech Support, and how is support usually structured within the team?

As an Internship Tech Support, you can expect to address a variety of issues such as software troubleshooting, hardware malfunctions, network connectivity problems, and assisting with user account setups. Support teams are often structured in tiers, so you'll likely collaborate with more experienced techs for complex problems while handling common requests independently. This environment is collaborative and fast-paced, providing valuable exposure to different technologies and real-world client communication. You'll also have opportunities to learn from senior staff and potentially take on more responsibilities as you gain experience.

What is the difference between Internship Tech Support vs Help Desk Technician?

AspectInternship Tech SupportHelp Desk Technician
CredentialsTypically pursuing or recent graduate, no formal certification requiredOften requires basic certifications like CompTIA A+
Work EnvironmentEntry-level, training-focused, often in corporate or IT service settingsCustomer-facing, troubleshooting hardware/software issues in various industries
ResponsibilitiesAssisting with basic tech support, learning company systemsResolving user issues, maintaining support tickets, providing technical assistance

Internship Tech Support roles are designed for beginners gaining experience, often without formal certifications, and focus on learning. Help Desk Technicians handle more complex support tasks, usually requiring some certifications and experience. Both roles are vital in IT support but differ mainly in experience level and responsibilities.

What are Internship Tech Support roles?

Internship Tech Support roles are entry-level positions designed for students or recent graduates, where individuals provide technical assistance and support to users within an organization. Interns typically help troubleshoot hardware and software problems, assist with setting up computer systems, and respond to user inquiries. These roles offer hands-on experience in IT support, exposure to workplace technologies, and an opportunity to develop problem-solving and communication skills. The internship can serve as a stepping stone to full-time tech support or IT careers.
What are the most commonly searched types of Tech Support jobs in Chicago, IL? The most popular types of Tech Support jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Internship Tech Support jobs? Cities near Chicago, IL with the most Internship Tech Support job openings:
Internship Tech Support jobs near you

IT Helpdesk Support Specialist

New World Van Lines

Chicago, IL

Full-time

Posted 10 days ago

Job description

Job Description

The IT Helpdesk Support Specialist is responsible for managing the helpdesk ticketing system and providing user support. A large part of this role is navigating user issues and troubleshooting solutions to resolve tickets.

Roles and Responsibilities

  • Being the first point of contact for all incoming IT Helpdesk tickets
  • Being the first to answer the IT Helpdesk phone for incoming support calls
  • Being personable, friendly, and approachable for all IT issues
  • Working with other IT personnel to solve issues
  • Troubleshooting PC, Printer, Scanner, and IT issues
  • Helping to maintain a detailed and up-to-date hardware/software asset inventory
  • Helping to maintain a clean server room and IT inventory room
  • laptop/desktop deployment
  • Printer / fax / scanner deployments
  • Help with new hardware and software installs
  • User support and training
  • Helping to perform preventive maintenance on all desktops and PCs
  • Minor Windows/Linux server tasks in line with abilities
  • iPhone/ Android wireless devices support
  • Windows 11 application support
  • Office 365 support and training
  • VPN account setup and support
  • AntiVirus management and support
  • Participate in IT department projects and initiatives
  • Other duties as assigned

Minimum Qualifications

  • Associate’s or Bachelor's degree in a related field or relevant certifications (CCNA, MCSA, etc.) a plus
  • Previous experience working with computers and IT technologies a plus
  • Previous IT internship experience a plus

Physical Requirements

  • Work at a computer for extended periods of time
  • Move about the office to access office machinery, cabinets, etc.
  • Operate a computer and other office machinery
  • Communicates frequently over the phone (headsets provided)
  • Occasionally climb ladders to access computer machinery
  • Kneel or crouch under desks to access computer machinery
  • Regularly moves IT equipment weighing up to 50lbs

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