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Remote Tech Support Jobs in Minnesota (NOW HIRING)

RDO Equipment

Product Specialist - Telematics

Osseo, MN · On-site +1

$60K - $80K/yr

Deliver training and ongoing support for telematics platforms, remote diagnostics, remote programming, remote monitoring, and other connected support solutions. * Serve as a technology resource: Act ...

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Remote Tech Support information

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$26.4K

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$64.6K

How much do remote tech support jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote tech support in Minnesota is $42,585.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $46,000.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Minnesota?

The most popular types of Tech Support jobs in Minnesota are:

What are popular job titles related to Remote Tech Support jobs in Minnesota?

For Remote Tech Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Minnesota look for?

The top searched job categories for Remote Tech Support jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Tech Support jobs?

Cities in Minnesota with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,585 per year, or $20.5 per hour.

Aud Fitting Support Advisor - Remote

GN Group

Shakopee, MN • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

Position Overview
To provide audiological and technical support to customers through hearing aid fitting assistance and providing product information and troubleshooting assistance for current and discontinued product lines and multiple software platforms.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • Technical support for current and discontinued product lines including answering hearing aid fitting questions, providing product information and troubleshooting assistance, and solving software/hardware issues on multiple software platforms using varied programming interfaces.
  • Interaction with Customer Service, Quality Engineering, Product Management, Research and Development, Software Engineering and Sales to ensure quality and customer satisfaction.
  • Report software and product discrepancies to local Product Management. In conjunction with Product Management, escalate any discrepancies to Global Audiology, Software Engineering, Research & development or Quality Engineering, and assist in resolving such matters.
  • In conjunction with local training teams and product management, conduct internal product and software training.
  • Work as member of Sales/Training/Customer Service/Technical Support team to optimize sales efforts.
  • Document customer interactions in systems designated by the company.
  • Act as audiologic support and training resource for internal and external customers when needed.
  • Maintain current knowledge through continuing education regarding audiologic, amplification and computer hardware/software issues.
  • Complete all product related training as directed by technical support management to stay current on new product releases across channels.
  • Short-term technical projects.

Competencies (Knowledge and Skills needed for this position.)
  • Excellent verbal, written communication and interpersonal skills
  • Strong fitting and dispensing skills
  • Excellent organizational skills with careful attention to detail and timely follow-through
  • Demonstrated troubleshooting ability and creative thinking strategies
  • Ability to cover and shift between a multitude of tasks
  • Strong Microsoft Office Suite and computer skills
  • Follow all company and department policies and procedures.
  • Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management.
  • Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Follow good safety practices in all activities.
  • Establish and maintain positive and productive work relationships with all staff, customers and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities.
  • Take personal initiative for technical and professional development.
  • Safeguard sensitive and confidential Company information.

Desired Qualifications
Required Education (if necessary):
  • Masters or Doctoral degree in Audiology

Experience:
  • State Licensure, CCC-A, or equivalent
  • 2 + yrs experience in clinical Audiology and Hearing Instrument Dispensing
  • Experience with GN products preferred
  • Hearing aid manufacturing and/or industry experience preferred

Travel (if necessary):
  • Up to 10% travel

Other Information
Work Hours:
10:00 am - 7:00pm Central time
Working Environment:
Home Office or Open Environment
Physical Demands:
Sitting, Typing, Phone
Position Type and Expected Hours of Work:
Full-time, eight hours a day, five days a week
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Us
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
What We Offer
We value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Discounted GN Group products
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.
Pay Transparency Notice:
Depending on your work location, the target annual salary for this position can range from $90,000 to $97,000 /yr. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

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