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Remote Tech Support Jobs in Minnesota (NOW HIRING)

ImageTrend

Support Specialist

Eagan, MN · On-site +1

$50K - $60K/yr

Proven customer service experience supporting a software solution or technology product base ... Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements * Career Advancement:

Adecco

Business Ops Support Specialist

Minneapolis, MN · Remote

$14.44/hr

Adecco is assisting a local client recruiting for a Remote Business Operations Support Specialist ... Proficient in Adobe Acrobat and highly tech savvy. * Ability to work doing repetitive computer ...

New

Resmed

Customer Support Associate II

Bloomington, MN · Remote

$17.50 - $24/hr

Remote Work Shift: 11am - 8pm EST ****This position is a remote position AND requires home health ... About you: * Tech savvy working with computers, internet browsers, and software applications.

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Minnesota

Remote Tech Support information

See Minnesota salary details

$26.4K

$42.6K

$64.6K

How much do remote tech support jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote tech support in Minnesota is $42,585.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $46,000.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

Can I work remotely in remote tech support?

Remote tech support jobs are commonly available and often allow employees to work from home or other remote locations. These roles typically require strong communication skills, technical knowledge, and familiarity with remote collaboration tools. Many companies offer flexible schedules for remote tech support positions, making them accessible to a wide range of candidates.
More about Remote Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Minnesota?

The most popular types of Tech Support jobs in Minnesota are:

What are popular job titles related to Remote Tech Support jobs in Minnesota?

For Remote Tech Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Minnesota look for?

The top searched job categories for Remote Tech Support jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Tech Support jobs?

Cities in Minnesota with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Minnesota as of August 2026, with employment types broken down into 72% Full Time, 12% Part Time, 3% Temporary, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,585 per year, or $20.5 per hour.

Support Specialist

ImageTrend

Eagan, MN • On-site, Remote

$50K - $60K/yr

Full-time

Retirement, PTO

Re-posted yesterday

Job description

Job Description
About Us:
ImageTrend,LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.
Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!
Description:
We are currently looking for a dynamic application support professional to join our team who has a get-it-done mentality and is committed to excellent customer service, thrives in a fast-paced environment and enjoys handling multiple priorities simultaneously. The Application Support Specialist I position plays a key role in providing support to customers where you'll troubleshoot and tackle questions on the function and usage of ImageTrend solutions and help empower the communities we serve by demonstrating foundational product knowledge and ensuring a positive client experience.
What You'll Do:
  • Acquire in-depth knowledge of ImageTrend products and service offerings to support our clients and troubleshoot their issues, including answering incoming calls, emails or chat questions from customers
  • Resolve issues immediately, or if more information is needed, track and follow through on open issues to ensure escalation and eventual resolution within agreed upon SLA's
  • Proactively communicate updates and follow up with the customer or internally as needed until the issues is resolved, including owning the communication process and ensuring the CRM, ticketing, or other internal systems are updated according to standard procedures
  • Collaborate with others in Support and other cross-functional teams as needed to escalate, follow up, progress, or solve client issues
  • Consistently interact with customers in a professional, productive manner that enhances customers' experience with ImageTrend
  • Assist with testing and duplicating unknown software and hardware problems reported from the customer-base as needed
  • Complete special projects and tasks as assigned
  • Develop an understanding of the business processes ImageTrend products support
  • Travel to orientation, industry or company events, and other onsite meetings as required
  • Additional duties as assigned

Requirements:
  • Degree or the equivalent combination of education and relevant work experience
  • Proven customer service experience supporting a software solution or technology product base, preferably in the Public Safety or Healthcare industry
  • Strong interpersonal and communication skills, both written and verbal
  • Strong trouble shooting, analytical and creative problem-solving skills
  • Time management skills, the ability to succeed in a fast-paced environment and can adjust to changing priorities
  • Ability to be a self-starter and work independently within a highly collaborative and team-oriented environment
  • Technical aptitude to learn new systems and knowledge of MS Office Suite or other similar tools
  • Ability to maintain discretion when handling proprietary and confidential information
  • Enthusiasm for learning and expanding knowledge or skills
  • Strong work ethic, integrity, honesty, collaboration and team orientation
  • Ability to travel up to 10% annually

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.
Position Salary Range: The annual base salary range for this full-time role is $50,000 - $60,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.
Benefits, Time Off & Perks at ImageTrend
  • Insurance: Core healthcare coverages, plus employer sponsored group policies & additional voluntary plans
  • Paid Time Off: Flexible PTO, Sick Days, Holidays, Parental Leave & Volunteering
  • Retirement: Roth or Traditional 401(k) & Employer Match
  • Flexibility: Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements
  • Career Advancement: Internal growth, Tuition Reimbursement, Professional Development & LinkedIn Learning access
  • Long-term: Community Gains Incentive Program
  • Other perks: Referral Bonus Program, Employee Assistance Program

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.

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