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Remote Tech Support Jobs in Minnesota (NOW HIRING)

Huntington

Tech Lead (Java/React/GCP)

Minnetonka, MN · On-site +1

Ability to balance both development and support roles * Experience in working on projects that ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Tech Lead (Java/React/GCP)

Minnetonka, MN · On-site +1

Ability to balance both development and support roles * Experience in working on projects that ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Tech Lead (Java/React/GCP)

Minnetonka, MN · On-site +1

... support critical banking operations. As a Tech Lead, you will guide a team of developers ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Apex Systems

IT Cloud Auditor

Hopkins, MN · On-site +1

Hopkins, MN OR Charlotte, NC (Hybrid - 3 days On-site / 2 Remote) Duration: 9-12+ months ... infrastructure to support the review of processes and procedures. Required Qualifications ...

Tetra Tech

Wetland Biologist

Bloomington, MN · On-site +1

... in remote or uneven terrain. Work may be performed in a wide variety of weather conditions ... support the clean energy transition. Tetra Tech is proud to be an Equal Opportunity Employer. All ...

Mortenson

IT Manager - Infrastructure

Minneapolis, MN · On-site +1

$129K - $193K/yr

Experience supporting distributed operations and remote/field environments * Cloud certifications ... Familiarity with construction technology ecosystems (plan management, project controls, timekeeping ...

KLDiscovery

Principal Software Engineer

Eden Prairie, MN · Remote

$140K - $160K/yr

Remote (but candidate must be based in the United States) Key Responsibilities: * Identify and ... t multiple product areas concurrently and context-switch between efforts as priorities shift You ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Minnesota

Remote Tech Support information

See Minnesota salary details

$26.4K

$42.6K

$64.6K

How much do remote tech support jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote tech support in Minnesota is $42,585.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $46,000.00 per year, depending on experience, location, and employer.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What are popular job titles related to Remote Tech Support jobs in Minnesota? For Remote Tech Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in Minnesota look for? The top searched job categories for Remote Tech Support jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Tech Support jobs? Cities in Minnesota with the most Remote Tech Support job openings:
Remote Tech Support jobs near you

Technical Support Agent

VOYAGER ACCESS INC

Minneapolis, MN • On-site, Remote

$26 - $33/hr

Part-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Benefits:
  • Holiday Pay
  • Retirement
  • 401(k)
  • Health insurance
  • Paid time off

Access Control | Hospitality & Multifamily
Voyager Access, Inc.
Voyager Access is a growing access control and technology company serving hospitality and multifamily clients across the U.S. We are a 2nd generation family owned company with over 25 years in business.
We are seeking a dependable, customer-focused Technical Support Agent to serve as a front-line resource for our clients. This role is the first point of contact for incoming technical questions, troubleshooting requests, and system support needs across our installed base. We are open to both full-time and part-time arrangements for the right candidate. The ideal candidate is a strong communicator who can diagnose issues effectively, resolve problems efficiently, and escalate with clarity when needed.
Responsibilities
Customer Support & Troubleshooting
  • Respond to inbound support requests via phone, email, and ticketing system
  • Diagnose and resolve technical issues with Salto locks, readers, encoders, and ProAccess SPACE software
  • Guide customers through step-by-step troubleshooting and system configuration
  • Document all support interactions clearly and completely in the ticketing system
  • Communicate resolution timelines and status updates to customers in a professional, timely manner
Issue Management & Escalation
  • Triage incoming issues and assess priority level based on customer impact
  • Escalate complex or unresolved issues to the Technical Delivery Lead with complete documentation
  • Track open tickets through to resolution and follow up with customers to confirm satisfaction
  • Identify and flag recurring issues or patterns that may indicate broader system or process problems
Documentation & Knowledge Building
  • Maintain accurate and organized records of issues, resolutions, and customer interactions
  • Contribute to the development of internal troubleshooting guides and support resources
  • Use AI tools to build and improve internal knowledge bases, support documentation, and customer-facing self-help resources
  • Support onboarding of new customers by providing system orientation and basic training
  • Stay current on Salto product updates, software releases, and Voyager Access procedures
Qualifications

Experience
25 years in a technical support, help desk, or field service role, preferably in:
  • Access control or electronic security systems
  • Low-voltage technology or building automation
  • Hospitality or multifamily property technology
  • Or a related technical support environment
Technical Capabilities
Strong candidates will demonstrate:
  • Ability to troubleshoot hardware and software issues in a systematic, logical manner
  • Comfort working with network-connected devices, IP configuration, and software platforms
  • Experience with ticketing or CRM systems for issue tracking
  • Aptitude for learning new systems and proprietary software quickly
  • Comfort using AI tools to draft documentation, build support resources, and improve customer-facing content
Working Style
  • Customer-first mindset with a calm, professional demeanor under pressure
  • Strong written and verbal communication skills
  • Organized, detail-oriented, and dependable with follow-through
  • Self-directed and able to manage multiple open issues simultaneously
  • Team-oriented and willing to support escalation workflows collaboratively
Location & Compensation

Location:
  • Primarily remote
  • Occasional travel possible but not required
Hours:
  • Open to full-time and part-time arrangements
  • Minimum availability of 20 hours per week required
  • Occasional evening/weekend on call requirements for emergency support only
Compensation:
  • Competitive pay commensurate with experience and hours
  • Health insurance stipend
  • 401(k)/retirement plan
  • PTO and paid holidays

Flexible work from home options available.