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Remote Support Jobs in Santa Rosa, CA (NOW HIRING)

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Remote Support information

See Santa Rosa, CA salary details

$15

$28

$48

How much do remote support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote support in Santa Rosa, CA is $28.48, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $31.01 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are the most commonly searched types of Support jobs in Santa Rosa, CA?

The most popular types of Support jobs in Santa Rosa, CA are:

What are popular job titles related to Remote Support jobs in Santa Rosa, CA?

For Remote Support jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Santa Rosa, CA look for?

The top searched job categories for Remote Support jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Remote Support jobs?

Cities near Santa Rosa, CA with the most Remote Support job openings:

Infographic showing various Remote Support job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,236 per year, or $28.5 per hour.

Licensed Professional Clinical Counselor - Remote Opportunity

Smart Counseling And Mental Health Group

Kenwood, CA โ€ข Remote

$115K - $130K/yr

Full-time

Posted 17 days ago


Key responsibilities

  • Conduct thorough intake assessments to understand clients' needs, backgrounds, and treatment goals.

  • Develop and implement tailored treatment plans utilizing evidence-based practices.

  • Provide individual, family, and group therapy sessions employing various therapeutic techniques.


Job description

Position Overview

Smart Counseling And Mental Health Group is seeking a dedicated and compassionate Licensed Professional Clinical Counselor (LPCC) to join our team in a full-time remote capacity. In this role, you'll leverage your expertise and experience to provide exceptional mental health services to a diverse client base, all from the comfort of your home. We offer a competitive annual salary ranging from $115,000 to $130,000, commensurate with your experience and caseload.

About the Organization

Smart Counseling And Mental Health Group is a leading partner for thousands of mental healthcare counselors across America. Our mission is to empower practitioners by providing them with substantial referral networks, comprehensive administrative support, and a vibrant community of mental health professionals. We believe in freeing counselors from the burdens of administrative tasks like credentialing, billing, and insurance claims, allowing them the autonomy to focus on what truly matters: providing quality care to clients.

Work Environment

This is a fully remote position, meaning you can create a personalized workspace that suits your needs, whether you prefer a quiet home office or a more dynamic environment. You'll be equipped with access to secure teletherapy platforms that facilitate your interactions with clients effectively and confidentially. Our supportive virtual environment promotes regular supervision and encourages professional development, ensuring you remain connected and engaged with your peers while working independently.

Key Responsibilities
  • Conduct thorough intake assessments to understand clients' needs, backgrounds, and treatment goals.
  • Develop and implement tailored treatment plans that utilize evidence-based practices, allowing for adaptability to meet clients' evolving needs.
  • Provide individual, family, and group therapy sessions, employing a range of therapeutic techniques to ensure effective outcomes.
  • Collaborate closely with a multidisciplinary team of mental health professionals, including psychologists, social workers, and psychiatrists, to integrate comprehensive care for clients.
  • Document progress notes, treatment plans, and relevant client information meticulously in accordance with organizational policies and HIPAA regulations.
  • Engage in continuous learning through professional development opportunities, clinical supervision, and training that the organization provides.
  • Maintain a current understanding of best practices, emerging research, and trends in the mental health field to enhance service delivery.
  • Adhere to ethical guidelines and maintain strict confidentiality in accordance with legal requirements and organizational policies.
Patient Population / Client Focus

Our clientele consists of individuals facing a wide array of mental health challenges, including anxiety disorders, depression, trauma, and relationship issues. As a member of our team, you will have the opportunity to make a significant, positive difference in the lives of these individuals, fostering their mental well-being through compassionate and skilled intervention.

Qualifications
  • A Masterโ€™s degree in Counseling, Psychology, Social Work, or a related field is required.
  • Current and active license as a Licensed Professional Clinical Counselor (LPCC) is essential.
  • A minimum of 1โ€“3 years of counseling experience, with the ability to work independently and ethically.
  • Exceptional interpersonal skills, characterized by a compassionate and empathetic approach to client relationships.
  • Strong proficiency in using digital tools for teletherapy and client management systems.
Preferred Experience
  • Previous experience providing remote counseling services is highly desirable.
  • Demonstrated understanding of various therapeutic modalities and the ability to apply them in practice.
  • Experience in collaborating with other mental health professionals to provide integrated care.
Compensation and Benefits

In addition to a competitive salary between $115,000 and $130,000 annually, we offer numerous benefits designed to support your personal and professional life. These include:

  • Flexible scheduling that allows you to create your ideal work-life balance while working remotely.
  • Performance-based incentives that acknowledge and reward your contributions to our organization.
  • A supportive and collaborative virtual work environment that encourages regular supervision and professional development.
  • Access to proprietary teletherapy platforms, enhancing your ability to deliver high-quality care with robust tools.
  • The chance to significantly impact individuals' lives while enjoying the flexibility and autonomy that remote work offers.
Career Growth Opportunities

At Smart Counseling And Mental Health Group, we pride ourselves on nurturing the professional growth of our team members. You will have access to ongoing training, professional development resources, and the opportunity to specialize in specific areas of interest within mental health counseling that aligns with your career goals.

Why Join Our Team

By becoming part of our team, you will not only enjoy a flexible remote work environment but also engage in meaningful work that positively influences the mental health of individuals across the nation. You will have the support of a diverse team of professionals who are passionate about advocacy and who share a commitment to enhancing the mental well-being of those in need. Join us in this vital mission and help us shape a brighter future for mental health care.

Application Information

If you are a committed and licensed clinician ready to make a difference, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and motivation for applying to this opportunity. We look forward to meeting you and exploring how you can join our mission to provide exceptional mental health care.