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Remote Support Jobs in Fremont, CA (NOW HIRING)

TSMG

Lead Field Technician

Palo Alto, CA · On-site +1

$51K - $67K/yr

Oversee planning and approval of repair trips and remote support operations. * Monitor compliance with operational procedures, attendance, and technical task execution across all technical hubs.

TSMG

Lead Field Technician

Palo Alto, CA · On-site +1

$51K - $67K/yr

Oversee planning and approval of repair trips and remote support operations. * Monitor compliance with operational procedures, attendance, and technical task execution across all technical hubs.

TSMG

Lead Field Technician

Palo Alto, CA · On-site +1

$51K - $67K/yr

Oversee planning and approval of repair trips and remote support operations. * Monitor compliance with operational procedures, attendance, and technical task execution across all technical hubs.

NetApp

Product Manager - Active IQ

San Jose, CA · Remote

Drive evolution of remote support tools and support platforms. * Leverage AutoSupport, telemetry, and diagnostic data to improve proactive support and resolution speed. * Design and optimize support ...

Nexora Talent

Client Support Specialist (Remote)

San Jose, CA · Remote

$21 - $28.50/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

Epsilon Health

Be Seen First

Medical Practice Manager

San Francisco, CA · Remote

$60K - $81K/yr

Manage remote support team members and vendor relationships. QUALIFICATIONS * 5+ years managing a medical practice, imaging center, or physician group; teleradiology or radiology strongly preferred.

New

Epsilon Health

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Medical Practice Manager

San Francisco, CA · Remote

$60K - $81K/yr

Manage remote support team members and vendor relationships. QUALIFICATIONS * 5+ years managing a medical practice, imaging center, or physician group; teleradiology or radiology strongly preferred.

New

Epsilon Health

Be Seen First

Medical Practice Manager

San Francisco, CA · Remote

$60K - $81K/yr

Manage remote support team members and vendor relationships. QUALIFICATIONS * 5+ years managing a medical practice, imaging center, or physician group; teleradiology or radiology strongly preferred.

New

YO AI Labs

AI Consulting Expert - Remote

San Jose, CA · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... Collaborate remotely with project teams to support continuous AI improvement. Required Skills

YO AI Labs

AI Consulting Expert - Remote

Palo Alto, CA · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... Collaborate remotely with project teams to support continuous AI improvement. Required Skills

YO AI Labs

Dutch Bilingual Expert - Remote

San Jose, CA · Remote

$30 - $65/hr

Remote Job Overview We are seeking Dutch Bilingual Experts to contribute to a global language and ... support language model improvement. No prior AI experience is required. Strong Dutch language ...

YO AI Labs

Dutch Bilingual Expert - Remote

Palo Alto, CA · Remote

$30 - $65/hr

Remote Job Overview We are seeking Dutch Bilingual Experts to contribute to a global language and ... support language model improvement. No prior AI experience is required. Strong Dutch language ...

Globe Life

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Remote Client Support and Sales Representative

San Jose, CA · Remote

$60K - $80K/yr

You'll join a remote-first team that genuinely supports you, and you'll see the impact of your work in real, tangible ways that matter to the people you work with. We don't just want you to do your ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Fremont, CA

Remote Support information

See Fremont, CA salary details

$15

$28

$48

How much do remote support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote support in Fremont, CA is $28.51, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $31.06 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Fremont, CA?

The most popular types of Support jobs in Fremont, CA are:

What are popular job titles related to Remote Support jobs in Fremont, CA?

For Remote Support jobs in Fremont, CA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Fremont, CA look for?

The top searched job categories for Remote Support jobs in Fremont, CA are:

What cities near Fremont, CA are hiring for Remote Support jobs?

Cities near Fremont, CA with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Fremont, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,308 per year, or $28.5 per hour.

Lead Field Technician

TSMG

Palo Alto, CA • On-site, Remote

$51K - $67K/yr

Full-time

Re-posted 29 days ago

Job description

Role Objective

The Regional Technical Operations Supervisor is responsible for leading and managing a team of technicians across onsite and remote locations within the AMER region. The role ensures high-quality technical support delivery, efficient resource allocation, compliance with operational standards, and continuous performance development across the team. This position serves as the primary point of contact for regional coordination with the TFS Global Lead and the client.

Key Responsibilities

  • Supervise an average of 13 technicians operating both onsite and in remote AMER locations.
  • Ensure all technicians are fully trained, aware of their responsibilities, and equipped with the necessary tools and resources.
  • Deliver or coordinate technical training sessions to maintain high troubleshooting and support standards.
  • Review and approve hardware diagnostics, troubleshooting actions, and remote support cases.
  • Oversee planning and approval of repair trips and remote support operations.
  • Monitor compliance with operational procedures, attendance, and technical task execution across all technical hubs.
  • Conduct regular performance reviews and implement performance improvement plans when required.
  • Hold recurring 1:1 meetings with technicians to provide feedback, address challenges, and promote professional development.
  • Foster a positive and productive work environment onsite while maintaining strong team morale.
  • Approve technician scheduling, occupancy, and time-off requests to ensure uninterrupted support coverage.
  • Act as the main point of contact for both the TFS Global Lead and the client regarding regional technical operations and escalations.

Requirements

  • Proven experience in supervising technical support teams across multiple locations or regions.
  • Strong technical background with the ability to validate troubleshooting processes and maintenance procedures.
  • Experience in team leadership, performance management, and coaching.
  • Excellent communication and stakeholder coordination skills.
  • Ability to maintain service continuity through effective scheduling and resource planning.
  • Strong understanding of operational compliance, support workflows, and client-facing reporting.
  • Ability to build a collaborative and professional work culture in onsite operational environments.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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