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Remote Support Jobs in Santa Rosa, CA (NOW HIRING)

White Coat Management Group

Radiology Physician

Novato, CA · Remote

$375.70K - $469.60K/yr

Nationwide Fully Remote (Supporting NV, FL, CA, TX) Employment Type: W2 or 1099 Options Available About Us Universal Radiology Partners (URP) is a physician-owned and operated radiology practice ...

Embtel Inc

OMS Support Engineer

Bodega Bay, CA · Remote

Bay Area California (Remote) Duration : 12+ Months skills: * At least 4 years of experience in working (implementation/support) on a DMS (Distribution Management System) or OMS (Outage Management ...

InsuraTec

Sales Representative (Remote)

Petaluma, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Windsor, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Sonoma, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Novato, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Napa, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Avento Health

Medical Director

Glen Ellen, CA · Remote

Fully Remote (supporting an onsite team in Glen Ellen, California) Job Type: Part-Time About the Opportunity Avento Health, a healthcare recruiting agency, is conducting a confidential search on ...

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Remote Support information

See Santa Rosa, CA salary details

$15

$28

$48

How much do remote support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote support in Santa Rosa, CA is $28.48, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $31.01 per hour, depending on experience, location, and employer.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs
What are the most commonly searched types of Support jobs in Santa Rosa, CA? The most popular types of Support jobs in Santa Rosa, CA are:
What are popular job titles related to Remote Support jobs in Santa Rosa, CA? For Remote Support jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Santa Rosa, CA look for? The top searched job categories for Remote Support jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Remote Support jobs? Cities near Santa Rosa, CA with the most Remote Support job openings:
Remote Support jobs near you

Sales Support Specialist (Remote)

First American Financial Corporation

Santa Rosa, CA • On-site, Remote

$19.81 - $26.43/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Who We Are
Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Sales Support is responsible for maintaining relationships with agents to help promote the continued use of FA. Supports sales force by placing claims, reviewing existing claims, making complex decisions and keeping all parties (sales representative, sales managers, real estate agents, property managers, and customers) involved in claim updates and facilitates resolution to claims through assertive efforts which involve creating partnerships, negotiation, analyzing claim history and communicating with various departments, while balancing department and sales objectives.
Essential Functions
  • Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity.
  • Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity.
  • Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures. Assist sales representatives with decision making (discretionary, seeking advice).
  • Dispatch and monitoring 'Check and Advise' for Sales Managers and Divisional Sales Managers.
  • Obtain cost on work performed outside of First American for sales reps, sales managers and divisional managers.
  • Participates in department improvement plans, including brainstorming Falcon enhancements.
  • Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales.
  • Handle various dispatch activities as requested by sales managers and at representatives own discretion.
  • Communicate with various departments to coordinate completion efforts.
  • Take reports from contractors and make decisions with a predetermined authorization limit.
  • Process reimbursement and cash out requests.
  • Provide cost for covered and non-covered items.
  • Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion.

Requirements
  • High School Diploma or equivalent
  • At least 2 - 4 year's internal Claims Resolution Level II representative experience
  • Sales experience desirable
  • Fundamental understanding of Home Warranty policies, systems and appliances.
  • Understanding of sales / real estate transactions
  • Good listening, verbal and written communication skills
  • Proven customer service skills
  • Good organizational skills with the ability to multi-task, prioritize and follow up
  • Strong problem solving and conflict resolution skills
  • Must have excellent analytical skills
  • Meticulous attention to detail
  • Advanced contract knowledge.
  • Advanced procedure and process knowledge.
  • Working knowledge of Microsoft Office

Salary Range
$19.81 - $26.43
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location
Pay Range: $20.34 - $27.12 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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