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Remote Success Coach Jobs (NOW HIRING)

Venza Learning Solutions

Customer Success Coach

$50K/yr

We are looking for a Customer Success Coach to join our growing team. In this role, you will ... Join a fully-remote, international team dedicated to setting the standard in cybersecurity ...

CoCaptain

Subject Matter Expert

Bronxville, NY · On-site +1

... online (remote) coaching sessions. We help coaches to grow their business by handling the ... success in your respective field/industry * Prior coaching experience is preferred * An active and ...

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How much do remote success coach jobs pay per year?

As of Jun 4, 2026, the average yearly pay for remote success coach in the United States is $44,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $51,000.00 per year, depending on experience, location, and employer.

What is a Remote Success Coach job?

A Remote Success Coach helps clients or employees achieve their goals by providing guidance, motivation, and accountability—typically in a virtual setting. They work with individuals or teams to develop strategies for success, overcome challenges, and improve performance. This role often exists in industries like education, business, and personal development, where ongoing support is crucial. Strong communication skills, empathy, and coaching experience are key to excelling in this job.

What are the key skills and qualifications needed to thrive in the Remote Success Coach position, and why are they important?

To thrive as a Remote Success Coach, you need expertise in coaching methodologies, goal-setting strategies, and client relationship management, often supported by a background in education, counseling, or a coaching certification. Familiarity with virtual meeting platforms, CRM systems, and digital collaboration tools is important for conducting sessions and tracking client progress remotely. Strong communication, active listening, empathy, and motivational skills are crucial in fostering positive outcomes for clients. These abilities help ensure effective guidance and support, driving client success and satisfaction in a remote environment.

What are common challenges faced by Remote Success Coaches and how are they addressed?

Remote Success Coaches often encounter challenges such as building rapport with clients virtually, maintaining engagement, and managing time effectively across different time zones. To address these, coaches utilize interactive video conferencing tools, set clear communication protocols, and leverage digital resources to personalize support. Staying organized and regularly checking in with clients ensures accountability and keeps progress on track. Coaches also participate in continuous professional development to adapt to evolving client needs and virtual coaching best practices.
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Remote Success Coach jobs near you
Infographic showing various Remote Success Coach job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $44,694 per year, or $21.5 per hour.

Customer Success Coach

Venza Learning Solutions

Remote

$50K/yr

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Job description

Job Type
Full-time
Description
VENZA is a leading provider of cybersecurity training, data protection solutions, and SaaS tools purpose-built for the hospitality industry. We help more than 10,000 hotels protect their guests, employees, and business operations by reducing data security risks through training, technology, and expert guidance.
We are looking for a Customer Success Coach to join our growing team. In this role, you will support customers throughout their lifecycle with VENZA, ensuring they adopt our platform effectively, understand their security posture, and receive timely, informed guidance whenever they need it.
This position is well-suited for someone who enjoys problem-solving, communicating with customers, and working across teams in a dynamic SaaS environment
What You'll Do
  • Act as the main point of contact for an assigned portfolio of customers.
  • Deliver onboarding, training, and ongoing lifecycle guidance based on support tier.
  • Handle tickets, live chat, and scheduled calls, resolving product and training questions.
  • Review training, phishing, and risk dashboard data; highlight trends and recommend improvements.
  • Monitor customer health, prepare Executive Summaries, and lead Quarterly Business Reviews
  • Work with Security Analysts, Penetration Testing, Engineering, and Sales to address risks and opportunities.
  • Keep records and interactions up to date in Salesforce and follow internal processes.

Requirements
What You'll Bring
  • Experience in Customer Success, hospitality operations, or a client-facing SaaS role.
  • Excellent communication skills, both written and verbal.
  • Confidence leading customer calls, product and platform demos, and client-facing meetings.
  • Strong organisational skills with the ability to manage multiple clients and priorities.
  • Competent with SaaS tools, CRM systems (Salesforce preferred), and Microsoft Office.
  • Ability to analyse data and translate insights into practical recommendations.
Preferred
  • Experience in hospitality, cybersecurity awareness, or compliance programmes.
  • Multilingual abilities.
  • Familiarity with training programmes or eLearning environments.

What Success Looks Like
  • Smooth handling of client onboarding and strong customer adoption.
  • High-quality Executive Summaries and QBR delivery.
  • Clear, prescriptive guidance that helps customers improve security and compliance.
  • Strong documentation, communication, and collaborative practices.
  • Positive customer satisfaction and engagement.

What We Offer
  • Competitive Salary: $50,000 with annual performance goals.
  • Career Growth and Professional Development: Tailored training programs, opportunities for certifications, and cross-departmental learning to enhance your career trajectory.
  • Flexible Paid Time Off: A generous trust-based vacation policy, ensuring a flexible balance of work and personal life.
  • Comprehensive Insurance Plans: Venza offers extensive health and pension insurance coverage for employees worldwide, ensuring that your well-being is prioritized.
  • Global Impact: Join a fully-remote, international team dedicated to setting the standard in cybersecurity education for the hospitality industry.
  • Engaging Team Culture: Online and in-person events, including company retreats and strategy sessions, to build strong personal and professional relationships.
  • Supportive Work Environment: A structured onboarding process, regular team check-ins, and a collaborative atmosphere that fosters initiative and growth.

VENZA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, VENZA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
VENZA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of VENZA's employees to perform their job duties may result in discipline up to and including discharge.

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