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After-Hours Travel Consultant

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveler is one of Flight Centre Travel Group's (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we've been helping go-getter businesses grow through travel.

Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG's corporate travel division. Award winning, forward thinking and fun to work for - this is a business for people who love travel, are team players and customer service oriented. 

To learn more about Corporate Traveler please click HERE

About The Opportunity

As part of the After Hours Support Team, you help deliver exceptional travel management services for Stage and Screen clients during non-business hours when day teams are unavailable. You provide direct, hands-on support to production crews, touring artists, athletic teams, entertainment executives, and sports professionals, managing urgent travel needs and critical travel disruptions common in the fast-paced entertainment and sports industries.

Working within a fully remote team, you handle client interactions via phone and email with professionalism, speed, and care, escalating operational questions to the Leader on Shift (LOS) as needed. Your contributions ensure the client experience maintains Corporate Traveler's high standards of service excellence, adapting to the unique demands of entertainment productions, touring schedules, and sporting events.

Key Responsibilities

• Ensure a high level of client satisfaction with their Corporate Traveler after-hours experience by exceeding customer service expectations via phone and email.
• Utilize Sabre GDS and various booking platforms including NDC and web-based programs to arrange accurate business travel reservations, including air, car, hotel, and ground transportation.
• Respond to urgent travel needs, production delays, event changes, and last-minute itinerary modifications for Stage and Screen clients.
• Follow company procedures, account guidelines, and customer service standards.
• Escalate complex issues, disruptions, or high-value client situations to the Leader on Shift (LOS) as appropriate.
• Work as a team member, assisting other agents as needed to complete all functions related to servicing the client.
• Build and maintain strong working relationships with clients and colleagues.
• Develop working knowledge of entertainment and sports travel requirements, including group movements, tour logistics, and event-driven schedules.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Experience with a GDS system, Sabre preferred.
• Customer-focused, consistently going above and beyond to deliver an amazing client experience.
• Outstanding interpersonal skills and ability to build strong business relationships.
• A problem solver who thinks outside the box to provide creative solutions.
• High attention to detail with the ability to effectively multi-task and shift gears in time-sensitive situations.
• Excellent written and verbal communication skills.
• Positive attitude with a hunger for knowledge, able to work well under pressure and adapt to change.
• Tech savvy and comfortable learning new software.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

A typical schedule will include a 40-hour work week with various shifts including weekends, overnights, and holidays-flexibility is a MUST.

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location - Remote, United States

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an hourly pay rate of $30.96. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

GBTA WINiT Top 50 Award Recipients (2018-2025)
CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-2025)
Newsweek: America's Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
2026 Disability Index: World's Top Disability Inclusive Business

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