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Medix

Remote Service Representative

Dubuque, IA · On-site +1

$18.50 - $21/hr

Job Summary As a Customer Service Representative, you'll manage inbound customer inquiries related to employee benefit plans, claims, and general coverage. This remote, seasonal position supports ...

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As of Jun 3, 2026, the average hourly pay for remote service in the United States is $48.08, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $52.88 per hour, depending on experience, location, and employer.

What is a Remote Service job?

A Remote Service job involves providing customer support, technical assistance, or troubleshooting services from a remote location, rather than in person. Professionals in this role typically use phone, email, chat, or video conferencing tools to assist customers or clients. These jobs are common in IT support, customer service, and technical troubleshooting industries. Remote Service roles require strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively resolve customer issues.

What are the key skills and qualifications needed to thrive in the Remote Service position, and why are they important?

To thrive as a Remote Service professional, you need strong problem-solving abilities, excellent communication skills, and a solid understanding of relevant technical or customer support knowledge, often backed by prior experience or specialized training. Familiarity with remote support platforms, CRM systems, and troubleshooting tools is typically required, and certifications in IT support or customer service can be advantageous. Superior time management, adaptability, and empathy are essential soft skills for working independently and supporting clients in a virtual environment. These skills and tools are crucial for delivering effective solutions and maintaining high customer satisfaction from a remote setting.

What are the typical challenges faced in a Remote Service position, and how can they be managed?

One common challenge in Remote Service roles is effectively diagnosing and resolving issues without being physically present, which requires strong analytical skills and clear virtual communication. Managing a consistently high volume of support requests while maintaining quality service can also be demanding, so strong organizational and multitasking abilities are vital. Remote Service professionals often collaborate with distributed teams, making regular virtual meetings and detailed documentation important for coordination. Proactively seeking feedback, using collaboration tools, and staying current with company protocols can help overcome these challenges and excel in the position.

How can I make 2000 a week working from home?

Remote service jobs such as virtual assistance, freelance writing, graphic design, or online tutoring can potentially generate $2,000 weekly with consistent effort, specialized skills, and a strong client base. Building multiple income streams, improving skills, and using platforms like Upwork or Fiverr can help achieve this income level.
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Infographic showing various Remote Service job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 30% Full Time, 60% Part Time, 1% Temporary, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $99,999 per year, or $48.1 per hour.
Remote Service Representative

Remote Service Representative

Medix

Dubuque, IA • On-site, Remote

$18.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
As a Customer Service Representative, you'll manage inbound customer inquiries related to employee benefit plans, claims, and general coverage. This remote, seasonal position supports both Voluntary Benefits (VB) and core benefits teams.
Key Responsibilities
  • Respond to incoming calls from clients, members, providers, and employer groups.
  • Assist with benefit plan details, claim statuses, coverage questions, and pre-certification information.
  • Follow established scripts for Voluntary Benefits (VB) calls.
  • Document interactions in systems like Flex, Alegis, Luminis, and internal ticketing tools.
  • Meet KPIs including average handle time and call quality.

Qualifications
  • No minimum years of experience required.
  • Strong soft skills - Ability to stay calm and courteous in challenging calls.
  • Previous customer service or call center experience is a plus.
  • Ability to navigate multiple systems and retain technical details.
  • Excellent verbal and written communication skills.
  • Comfortable working with diverse customers and team members.

Skills
  • Technical skills: Ability to navigate multiple systems, like Flex, Alegis, Luminis.
  • Soft skills: Strong communication, ability to remain calm under pressure.

Additional Requirements
  • Stable high-speed internet connection (minimum 20 Mbps download).
  • Quiet, distraction-free home office setup.
  • All equipment provided: Laptop, phone, two monitors, headset, etc.

Benefits
  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
  • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
  • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
  • Short Term Disability Insurance.
  • Term Life Insurance Plan.

Required Employment / Compliance Language
Your eligibility for the job is contingent upon successfully clearing a background check.
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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