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Remote Service Desk It Jobs in Raleigh, NC (NOW HIRING)

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with Hitachi Energy Transformers as a Senior IT Technical Project Manager, where innovation meets execution.

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with Hitachi Energy Transformers as a Senior IT Technical Project Manager, where innovation meets execution.

Hitachi, Ltd.

Senior IT Technical Project Manager

Raleigh, NC · On-site +1

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with Hitachi Energy Transformers as a Senior IT Technical Project Manager, where innovation meets execution.

Hitachi, Ltd.

Senior IT Technical Project Manager

Raleigh, NC · On-site +1

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: No Join a team that's shaping the digital backbone of Hitachi Energy's Transformer Business Solutions IT Organization. As an Senior IT ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: No Join a team that's shaping the digital backbone of Hitachi Energy's Transformer Business Solutions IT Organization. As an Senior IT ...

Self Help

Network Administrator

Durham, NC · Remote

Troubleshoot and resolve all IT data/cloud/telecommunication/etc. related problems. Perform other ... Remote services/monitoring, Backup maintenance, EndPoint Hardware/Software, Wireless ...

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Remote Service Desk It information

See Raleigh, NC salary details

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$19

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How much do remote service desk it jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote service desk it in Raleigh, NC is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote service desk IT professionals, and how can they effectively overcome them?

Remote Service Desk IT professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and ensuring clear communication with users who may have varying levels of technical expertise. To overcome these challenges, it's important to develop strong remote diagnostic skills, use collaborative tools efficiently, and maintain clear documentation. Building rapport with users and proactively following up on issues can also help ensure successful resolution and user satisfaction.

What is a remote service desk IT professional?

Remote Service Desk IT professionals are specialists who provide technical support and troubleshooting assistance to users, typically via phone, email, or chat, without being physically present onsite. They help resolve issues related to software, hardware, network connectivity, and user accounts, ensuring that employees or customers can work efficiently. These professionals often use remote access tools to diagnose and solve problems and may escalate complex issues to higher-level IT staff if needed. Their work is essential for organizations with distributed teams or remote workers, ensuring consistent IT support regardless of location.

What are the key skills and qualifications needed to thrive as a remote service desk IT professional?

To thrive as a Remote Service Desk IT professional, you need a solid understanding of computer systems, networking basics, troubleshooting, and typically an associate's degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote access tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving skills are essential for resolving user issues efficiently and maintaining customer satisfaction. These skills and qualities are crucial for delivering timely technical support, minimizing downtime, and ensuring seamless IT operations in a remote environment.

What is the difference between Remote Service Desk It vs Remote Help Desk Technician?

AspectRemote Service Desk ItRemote Help Desk Technician
CertificationsCompTIA A+, ITIL, HDI-Support CenterCompTIA A+, Microsoft Certified, HDI-Support Center
Work EnvironmentRemote, corporate IT support, troubleshooting hardware/softwareRemote, customer support, troubleshooting software/hardware issues
Employer & IndustryIT departments, managed service providers, corporate sectorsIT support companies, customer service centers, corporate IT

Remote Service Desk It and Remote Help Desk Technician roles both involve remote troubleshooting and support. The main difference lies in their focus: Remote Service Desk It typically supports internal IT infrastructure, while Remote Help Desk Technicians often assist external customers. Both roles require similar certifications and work environments, making them closely related but distinct in their primary support focus.

What are popular job titles related to Remote Service Desk It jobs in Raleigh, NC? For Remote Service Desk It jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk It jobs in Raleigh, NC look for? The top searched job categories for Remote Service Desk It jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Service Desk It jobs? Cities near Raleigh, NC with the most Remote Service Desk It job openings:
Remote Service Desk It jobs near you

Manager IT (Automation Anywhere/UiPath) Remote

First Citizens Bank

Raleigh, NC • On-site, Remote

$102K - $150K/yr

Full-time

Re-posted 10 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview

This is a remote role that may be hired in several markets across the United States.

This role is responsible for leading enterprise-scale intelligent automation initiatives, with primary expertise in Automation Anywhere OR UiPath, driving architecture, delivery, and governance of RPA and AI-enabled automation solutions. The IT Manager will function as a hands-on technical leader, managing a team of developers and architects while partnering with business, enterprise architecture, and AI teams to design and implement scalable automation solutions. The role requires strong experience in AI-driven automation, including document processing, generative AI, and agentic workflows, along with a proven track record of delivering multiple large-scale automation programs across the enterprise.


Responsibilities
  • Define and execute enterprise automation strategy using Automation Anywhere OR UiPath
  • Lead end-to-end delivery of automation programs from discovery through deployment and support
  • Identify and prioritize automation opportunities across business units aligned to ROI and efficiency goals
  • Design and govern scalable automation architectures, frameworks, and reusable components
  • Act as the technical authority for Automation Anywhere OR UiPath platforms, including orchestration and bot lifecycle management
  • Conduct solution design reviews, code reviews, and enforce development standards and best practices
  • Integrate automation solutions with enterprise systems, APIs, data platforms, and AI/ML services
  • Drive implementation of AI-powered automation use cases including document processing, NLP workflows, and intelligent decisioning
  • Leverage platform-native AI capabilities such as AI copilots, document AI, and generative AI integrations
  • Enable hybrid automation combining RPA, AI agents, and human-in-the-loop workflows
  • Lead and mentor a team of developers, architects, and analysts, ensuring high-quality delivery and technical excellence
  • Manage project timelines, budgets, and resource allocation across multiple concurrent initiatives
  • Establish and scale automation CoE practices including governance, standards, and operating models
  • Ensure compliance with enterprise SDLC, security, audit, and regulatory requirements
  • Implement monitoring, logging, and reporting frameworks for automation performance and stability
  • Drive platform standardization and reduction of tool sprawl across the enterprise
  • Promote citizen development with appropriate guardrails and governance
  • Continuously optimize automation solutions for performance, scalability, and resilience
  • Collaborate with vendors and internal stakeholders to align on roadmap, capabilities, and innovation

Qualifications

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering

OR

High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Preferred qualifications:

  • Proven experience delivering enterprise automation solutions using Automation Anywhere OR UiPath
  • Strong hands-on expertise in automation architecture, bot development, and orchestration
  • Experience implementing AI-integrated automation including document processing, NLP, or generative AI
  • Familiarity with AI/ML concepts and integration within automation workflows
  • Experience with APIs, microservices, and enterprise system integrations
  • Programming experience in Python, .NET, or similar technologies
  • Experience leading technical teams and managing large-scale automation programs
  • Strong understanding of SDLC methodologies including Agile and Waterfall
  • Experience with process mining, task mining, or workflow orchestration platforms
  • Automation Anywhere certification (Advanced RPA Professional or equivalent) OR UiPath certification (Developer, Advanced Developer, or Solution Architect)
  • Exposure to cloud platforms and AI services such as AWS, Azure, or Google Cloud
  • Strong stakeholder management and executive communication skills
  • Ability to translate business requirements into scalable technical solutions
  • Experience building or scaling automation Center of Excellence (CoE) models

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until August 31, 2026.

If hired in North Carolina, the base pay for this position is generally between $102,391 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

#LI-JM1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering

OR

High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Preferred qualifications:

  • Proven experience delivering enterprise automation solutions using Automation Anywhere OR UiPath
  • Strong hands-on expertise in automation architecture, bot development, and orchestration
  • Experience implementing AI-integrated automation including document processing, NLP, or generative AI
  • Familiarity with AI/ML concepts and integration within automation workflows
  • Experience with APIs, microservices, and enterprise system integrations
  • Programming experience in Python, .NET, or similar technologies
  • Experience leading technical teams and managing large-scale automation programs
  • Strong understanding of SDLC methodologies including Agile and Waterfall
  • Experience with process mining, task mining, or workflow orchestration platforms
  • Automation Anywhere certification (Advanced RPA Professional or equivalent) OR UiPath certification (Developer, Advanced Developer, or Solution Architect)
  • Exposure to cloud platforms and AI services such as AWS, Azure, or Google Cloud
  • Strong stakeholder management and executive communication skills
  • Ability to translate business requirements into scalable technical solutions
  • Experience building or scaling automation Center of Excellence (CoE) models

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until August 31, 2026.

If hired in North Carolina, the base pay for this position is generally between $102,391 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

#LI-JM1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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