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Remote Service Desk It Jobs in Raleigh, NC (NOW HIRING)

Truist

NEXTHINK Infrastructure Engineer

Raleigh, NC · Remote

$104K - $137K/yr

Partner with Service Desk, EUC, and Infrastructure teams to gather and refine requirements * Act as ... remote actions, campaigns) * 4-7+ years of experience in IT engineering, EUC, or IT operations * ...

Aspire IT Systems LLC

Be Seen First

Account Executive -- United States (Remote)

Chapel Hill, NC · Remote

$110K - $220K/yr

About the role Aspire IT Systems is a technology solutions provider specializing in enterprise ... of service. * Competitive paid vacation plus federal holidays. Company Description www ...

Aspire IT Systems LLC

Be Seen First

Account Executive -- United States (Remote)

Chapel Hill, NC · Remote

$110K - $220K/yr

About the role Aspire IT Systems is a technology solutions provider specializing in enterprise ... of service. * Competitive paid vacation plus federal holidays. Company Description www ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · On-site +1

$17/hr

Wake Forest, NC (Remote/Hybrid Must Reside in North Carolina) Company: Open Desk, Inc. Open Desk is ... Research and verify information using web-based tools and internal systems * Accurately document ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · Remote

$84K - $85K/yr

Wake Forest, NC (Remote/Hybrid - Must Reside in North Carolina) Company: Open Desk, Inc. Open Desk ... Research and verify information using web-based tools and internal systems * Accurately document ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · Remote

Wake Forest, NC (Remote/Hybrid Must Reside in North Carolina) Company: Open Desk, Inc. Open Desk is ... Research and verify information using web-based tools and internal systems * Accurately document ...

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All JobsService Desk It JobsRemote Service Desk It JobsRemote Service Desk It Jobs in Raleigh, NC

Remote Service Desk It information

See Raleigh, NC salary details

$8

$19

$36

How much do remote service desk it jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote service desk it in Raleigh, NC is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote service desk IT professionals, and how can they effectively overcome them?

Remote Service Desk IT professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and ensuring clear communication with users who may have varying levels of technical expertise. To overcome these challenges, it's important to develop strong remote diagnostic skills, use collaborative tools efficiently, and maintain clear documentation. Building rapport with users and proactively following up on issues can also help ensure successful resolution and user satisfaction.

What is a remote service desk IT professional?

Remote Service Desk IT professionals are specialists who provide technical support and troubleshooting assistance to users, typically via phone, email, or chat, without being physically present onsite. They help resolve issues related to software, hardware, network connectivity, and user accounts, ensuring that employees or customers can work efficiently. These professionals often use remote access tools to diagnose and solve problems and may escalate complex issues to higher-level IT staff if needed. Their work is essential for organizations with distributed teams or remote workers, ensuring consistent IT support regardless of location.

What are the key skills and qualifications needed to thrive as a remote service desk IT professional?

To thrive as a Remote Service Desk IT professional, you need a solid understanding of computer systems, networking basics, troubleshooting, and typically an associate's degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote access tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving skills are essential for resolving user issues efficiently and maintaining customer satisfaction. These skills and qualities are crucial for delivering timely technical support, minimizing downtime, and ensuring seamless IT operations in a remote environment.

What is the difference between Remote Service Desk It vs Remote Help Desk Technician?

AspectRemote Service Desk ItRemote Help Desk Technician
CertificationsCompTIA A+, ITIL, HDI-Support CenterCompTIA A+, Microsoft Certified, HDI-Support Center
Work EnvironmentRemote, corporate IT support, troubleshooting hardware/softwareRemote, customer support, troubleshooting software/hardware issues
Employer & IndustryIT departments, managed service providers, corporate sectorsIT support companies, customer service centers, corporate IT

Remote Service Desk It and Remote Help Desk Technician roles both involve remote troubleshooting and support. The main difference lies in their focus: Remote Service Desk It typically supports internal IT infrastructure, while Remote Help Desk Technicians often assist external customers. Both roles require similar certifications and work environments, making them closely related but distinct in their primary support focus.

What are popular job titles related to Remote Service Desk It jobs in Raleigh, NC? For Remote Service Desk It jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk It jobs in Raleigh, NC look for? The top searched job categories for Remote Service Desk It jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Service Desk It jobs? Cities near Raleigh, NC with the most Remote Service Desk It job openings:
Remote Service Desk It jobs near you

Sr Project Manager, IT, Product & Portfolio Center - Remote

American Cancer Society

Raleigh, NC • On-site, Remote

$100K - $110K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 21 days ago

American Cancer Society rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

155th of 767 rated non-profit organizations

Job description

At the American Cancer Society, we'reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

This is a fully remote position and can be located anywhere within the U.S.
The Sr. Project Manager, IT, Product & Portfolio Center, provides leadership for large-scale, complex, and enterprise-critical technology initiatives that support the American Cancer Society's mission and strategic goals. This role partners with business and IT leaders to deliver outcomes that drive efficiency, modernization, value, and innovation. The Sr. Project Manager provides mentorship to other project managers, contributes to continuous improvement of ACS's project delivery framework, and ensures that projects are delivered with excellence and stakeholder alignment.

ESSENTIAL FUNCTIONS:

  • Leads the planning, execution, and delivery of large, complex IT projects or programs, ensuring alignment to scope, budget, timeline, and strategic priorities, while applying project management best practices and adapting project management methods and tools suited to the project's needs. 40%

  • Facilitates cross-functional collaboration with IT, business leadership & stakeholders, and vendors to define requirements, manage dependencies, and resolve issues. 15%

  • Partners with executives, business sponsors, and IT leadership to define scope, prioritize work and manage program or cross project dependencies. 10%

  • Develops and maintains project artifacts (charters, schedules, risk logs, status reports, change requests) to support governance and stakeholder communication. 10%

  • Manages project resources, assignments, and capacity to ensure effective utilization and alignment with priorities. 10%

  • Identifies and escalates risks, issues, and changes to project leadership and governance bodies. 10%

  • Provides leadership, guidance, and mentoring to project managers and cross-functional teams to strengthen ACS project management capabilities. 5%

EXPERIENCE/QUALIFICATIONS:

  • Minimum Degree Required: Bachelor's Degree in Information Technology, Business Administration, or related field.

  • Preferred Degree: Master's Degree in relevant discipline

  • Certificate(s) or License(s): PMP required; Agile/Scrum certification a plus.

  • Years of experience: 7-10 years of technology project management expertise

KNOWLEDGE, SKILLS, AND ABILITY:

  • Expertise in enterprise project/program management and governance practices.

  • Strong leadership and executive presence, with the ability to influence across all levels of the organization.

  • Advanced knowledge of project management frameworks (Waterfall, Agile, hybrid).

  • Advanced skills in stakeholder management and communication, robust risk management, and change management.

  • Ability to manage multiple project programs or initiatives in a fast-paced environment.

  • Proficiency with project management tools (Planview, MS Project, Jira, ADO, or equivalent).

  • Advanced problem-solving and critical thinking skills.

  • Demonstrated ability to manage multimillion-dollar budgets (forecasting, cost-tracking, and variance analysis) and vendor contracts.

  • Ability to coach, mentor, and elevate project management capabilities across teams.

  • Proven ability to foster trusting, collaborative relationships with business and IT leaders while holding teams accountable for commitments and outcomes.

TRAVEL REQUIREMENTS:

  • Occasional travel- 10-15% - may be required for department or program/project meetings, vendor management, or enterprise workshops.

PHYSICAL REQUIREMENTS:

  • Frequent sitting and use of computer equipment

  • Occasional standing, walking, bending, and lifting materials up to 10 lbs.

  • Availability and ability to work after hours, weekends, holidays, etc. as needed, to be on call and/or to fulfill job responsibilities and requirements.

The starting rate is $100,000 to $110,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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