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Remote Sap Help Desk Support Jobs (NOW HIRING)

RICEFW Technologies, Inc.

DCY - Help Desk Analyst 1/ HDA1

$21 - $28.75/hr

Ashley Hetman Remote Interviews via Teams The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and county ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

While the position is primarily remote, occasional on-site support may be required for hands-on ... Experience providing IT Service Desk or Help Desk support in a fast-paced environment. * Strong ...

EffOne Technologies

Be Seen First

SAP Consultant/SAP S/4 Hana Analyst

Arlington, VA · Remote

$40 - $42/hr

This role drives user adoption, reduces support tickets, and improves employee productivity by ... Lower help-desk requests by giving users clear, real-time help right on their screens. * Strong ...

New

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Support and troubleshoot printer and connectivity issues * Document, track, and manage incidents ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Support and troubleshoot printer and connectivity issues * Document, track, and manage incidents ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Support and troubleshoot printer and connectivity issues * Document, track, and manage incidents ... This position is not eligible for full-time remote work or for candidates located outside of the ...

SysMind Tech

Remote | SAP ME & MII Consultant

Richardson, TX · On-site +1

$60.25 - $82.25/hr

Remote/ Richardson, TX 75082 Note: U.S. Citizens only, as this is for an FAA-compliant/regulated ... You will also support knowledge transfer with tperson objective of providing value-adding ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

Concept Plus

Help Desk Specialist

About the role The Help Desk Specialist delivers Tier-1 support for the Warfighting Acquisition University's online learning ecosystem. This position assists a large user community by providing ...

Ethypharm

IT / Help Desk

New Haven, CT · Remote

Experience supporting remote employees and distributed work environments. * CompTIA A+, Network ... The IT Help Desk Specialist must be able to work independently, communicate effectively with ...

New

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

Technical proficiency in Help Desk requirements and methodologies. * Experience with remote ... Experience supporting operations teams and field road safety trailer operators. * Motivation and ...

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Remote Sap Help Desk Support information

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How much do remote sap help desk support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote sap help desk support in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Remote Sap Help Desk Support vs Remote SAP Basis Administrator?

AspectRemote Sap Help Desk SupportRemote SAP Basis Administrator
CertificationsITIL, SAP Help Desk certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, support tickets, troubleshooting end-usersSystem administration, database management, SAP system configuration
Employer & Industry UsageIT support companies, corporate IT departmentsLarge enterprises, SAP consulting firms
Search & Comparison IntentYesLess common

Remote SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues through support tickets and troubleshooting. In contrast, Remote SAP Basis Administrators handle system configuration, database management, and overall SAP system health. While both roles require SAP knowledge, Help Desk Support emphasizes user assistance, whereas Basis Administration involves technical system management.

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Remote Sap Help Desk Support jobs near you
Infographic showing various Remote Sap Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

DCY - Help Desk Analyst 1/ HDA1

RICEFW Technologies, Inc.

Remote

$21 - $28.75/hr

Contractor

Posted 12 days ago

Job description

AM: Ashley Hetman
Remote
Interviews via Teams
The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and county staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.
Core Responsibilities
  • Provide Tier 1 help desk support to child-serving providers and county staff via phone, email, web inquiries, and live chat.
  • Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
  • Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
  • Validate user identity, set up secure passcodes, and establish access agreements to child-serving portals following security protocols.
  • Notify providers of approval or denial of Provider Agreements and document outcomes.

Program & System Analysis
  • Analyze payment processing errors and recommend corrective actions.
  • Review system-related and non-system-related processes to identify opportunities for improved efficiency and effectiveness.
  • Provide user feedback to support system enhancements and issue resolution.
  • Develop written correspondence to address inquiries from state and county staff and providers.

Training & Documentation
  • Assist in developing training materials and deliver training sessions for state and county staff and child-serving providers.
  • Create and maintain system documentation, procedures, and user guidance materials.
  • Support users in understanding system requirements, processes, and best practices.

Program Consultation & Collaboration
  • Serve as a liaison with County Departments of Job and Family Services (CDJFS), child-serving program staff, state agencies, and community providers.
  • Stay current on program policy changes and ensure system support aligns with updated requirements.
  • Develop evaluation criteria and participate in assessing program effectiveness.
  • Contribute program expertise to discussions on system improvements and policy implementation.

Additional Responsibilities
  • Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
  • Prepare reports, maintain logs and records, and produce correspondence and documentation.
  • Travel as needed for meetings, trainings, and program support activities.

Required/Desired Skills
SkillRequired /DesiredAmountof Experience• Prior experience working in a human services, customer service, or administrative support role.Required0• Some familiarity with state or county human services programs (e.g., childcare, children services).Required0• Experience using electronic documentation or case management systemsRequired0• Strong written and verbal communication skills.Required0• Strong organizational skills and ability to manage multiple tasks or deadlinesRequired0
Questions
No.QuestionQuestion1Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program. Question2Fingerprint background checks are a requirement. Does your candidate understand and agree?Question3Where is your candidate currently located? City, State

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