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Remote Ris Pacs Analyst Jobs (NOW HIRING)

DeepHealth

Technical Support Engineer, PACS - US

Boston, MA · On-site +1

$75 - $100/hr

Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving ... Strong troubleshooting, analytical thinking, and critical problem-solving skills. * Experience ...

ProTouch Staffing

Tele Radiology - 100% Remote

Chicago, IL · On-site +1

$2.0K - $2.8K/wk

Attention to detail and analytical skills. * Must be licensed in multiple states. Responsibilities ... Utilize PACS and RIS systems for imaging review and reporting. * Communicate findings effectively ...

ProTouch Staffing

Tele Radiology - 100% Remote

Chicago, IL · On-site +1

$2.0K - $2.8K/wk

Attention to detail and analytical skills. * Must be licensed in multiple states. Responsibilities ... Utilize PACS and RIS systems for imaging review and reporting. * Communicate findings effectively ...

SMI IMAGING LLC

Radiologist- Remote

Scottsdale, AZ · On-site +1

$319K - $399K/yr

Knowledge, Skills, and Abilities: • Proficiency in remote diagnostic tools, PACS, RIS, and EMR systems. • Exceptional time management and organizational skills in a virtual work environment. • ...

ProTouch Staffing

Tele Radiologist - 100% Remote

Las Vegas, NV · On-site +1

$305K - $382K/yr

Attention to detail and analytical skills. * Must be licensed in multiple states. Responsibilities ... Utilize PACS and RIS systems for imaging review and reporting. * Communicate findings effectively ...

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Remote Ris Pacs Analyst information

What is a Remote RIS PACS Analyst?

A Remote RIS PACS Analyst is an information technology professional who manages, supports, and troubleshoots Radiology Information Systems (RIS) and Picture Archiving and Communication Systems (PACS) for healthcare organizations, often while working from a remote location. These analysts ensure that digital imaging systems function smoothly, allowing radiologists and medical staff to access and store patient images and records efficiently. They may be responsible for system configuration, user support, upgrades, and data security. Their work is essential for maintaining the digital workflow in radiology departments, minimizing downtime, and ensuring compliance with healthcare regulations.

What are some common challenges faced by Remote RIS/PACS Analysts and how can they be addressed?

Remote RIS/PACS Analysts often encounter challenges such as troubleshooting technical issues without physical access to hardware, ensuring data security while working off-site, and maintaining clear communication with radiologists and IT teams across different locations. To address these, analysts typically rely on robust remote access tools, thorough documentation, and scheduled check-ins with onsite staff. Building strong relationships with both clinical and technical team members also helps streamline problem-solving and ensures rapid response to urgent issues.

What is the difference between Remote Ris Pacs Analyst vs Remote Radiology Technologist?

AspectRemote Ris Pacs AnalystRemote Radiology Technologist
Required CredentialsCertification in PACS/RIS systems, often a degree in health information technology or related fieldRadiologic technologist license, ARRT certification, and relevant radiology training
Work EnvironmentRemote, primarily computer-based, supporting imaging systemsRemote or on-site, performing imaging procedures and patient positioning
Employer & Industry UsageHospitals, imaging centers, health IT companiesHospitals, clinics, diagnostic imaging centers

The Remote Ris Pacs Analyst focuses on managing and supporting imaging software systems remotely, while the Remote Radiology Technologist performs imaging procedures and patient care. Both roles require specialized certifications and are integral to radiology departments, but they differ in daily tasks and certification requirements.

What are the key skills and qualifications needed to thrive as a Remote RIS PACS Analyst, and why are they important?

To thrive as a Remote RIS PACS Analyst, you need a strong background in medical imaging informatics, knowledge of radiology workflows, and experience with RIS (Radiology Information Systems) and PACS (Picture Archiving and Communication Systems), usually supported by a degree in health informatics or a related field. Familiarity with DICOM standards, HL7 integration, and certifications like CIIP (Certified Imaging Informatics Professional) are commonly required. Outstanding problem-solving skills, attention to detail, and effective remote communication are essential soft skills in this role. These competencies ensure seamless imaging operations, rapid troubleshooting, and high-quality support for clinicians and radiology departments in distributed environments.
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Infographic showing various Remote Ris Pacs Analyst job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution.
Technical Support Engineer, PACS - US

Technical Support Engineer, PACS - US

DeepHealth

Boston, MA • On-site, Remote

$75 - $100/hr

Full-time

Posted 26 days ago

Job description

Job Summary
The Technical Services Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.
Expanded Essential Duties and Responsibilities
  • Serve as the primary PACS technical support resource for customer healthcare IT projects.
  • Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
  • Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
  • Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
  • Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
  • Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
  • Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
  • Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
  • Ensure compliance with healthcare regulatory standards and internal IT policies.
  • Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
  • Deliver product and service training to administrators, service-level users, and customers as needed.
  • Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities.
  • Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
  • Integrate and support solutions within public cloud environments and DeepHealth platforms.
  • Design, implement, document, and support technical solutions that meet customer and organizational requirements.
  • Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
  • Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
  • Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience
  • Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
  • Minimum of 5 years of experience in IT support roles.
  • Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
  • Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
  • Strong Linux system administration and command-line experience.
  • Experience with MSSQL database management and relational database technologies.
  • Strong understanding of networking concepts, troubleshooting, and infrastructure support.
  • Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.
  • Proven experience troubleshooting complex software applications and healthcare technology solutions.
  • Experience with public cloud environments and cloud-based integrations.
  • Familiarity with scripting, data serialization, and reporting tools such as SSRS.
  • Strong troubleshooting, analytical thinking, and critical problem-solving skills.
  • Experience using ticketing systems and ITIL-based support processes.
  • Strong customer service, relationship management, and call center support experience.
  • Excellent written and verbal communication skills with both technical and non-technical audiences.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Ability to collaborate effectively across cross-functional technical and business teams.
  • Flexibility to work varied schedules and participate in on-call rotations as required.
  • Strong understanding of PC/server hardware platforms and general IT infrastructure.
  • Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications
  • CCNA or CCNP certification.
  • CompTIA Linux+, RHCA, or RHCT certification.
  • Radiology workflow experience.
  • Experience in healthcare or clinical IT environments.
  • Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Quality Standards
• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, regional and country laws concerning employment.
• Follows all DeepHealth policies and procedures.
• Follows data privacy, compliance, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
• Completes job responsibilities in a quality and timely manner.
Travel
This position may require occasional travel.
Working Environment
Remote
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.
Salary range is $75,000 to $100,00 depending upon experience

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