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Remote Operations Manager Jobs in Virginia (NOW HIRING)

ICF

Operations Lead (Enterprise Platforms)

Reston, VA · Remote

Working closely with the Program Manager and Government stakeholders, the Operations Lead will ... Job Location Remote work within the United States is authorized.Must support US Eastern time zone ...

CONVERGINT TECHNOLOGIES

Operations Supervisor

Henrico, VA · On-site +1

$90K - $110K/yr

Responsible for the effective management of resources, costs and customer satisfaction for ... If the position is posted in multiple locations or is a remote position, the salary range may vary.

Mission Lane

Operations Senior Manager, AI

Richmond, VA · On-site +1

$136K - $162K/yr

That's the work of the Operations Senior Manager, AI. The impact you'll make: You'll have the scope ... remote-first work environment. About Mission Lane: Founded in December 2018, Mission Lane is a ...

Blackbaud

Legal Operations, Principal

VA · On-site +1

$87K - $114K/yr

You'll combine operational leadership, financial management, governance support, and process ... Remote-flexible workforce * Wellness Programs * 401(k) program with employer match * Flexible paid ...

USAA

Manager, Claims Operations - Auto

Chesapeake, VA · On-site +1

$103K - $197K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Auto Claims Operations Manager ...

New

Iridium Satellite, LLC

SDA T3 Program Manager

Reston, VA · On-site +1

$122K - $123K/yr

... and remote operations all rely on Iridium to stay connected. We take our responsibility for ... Work with senior management to develop strategic plans associated with the development and ...

New

Iridium Satellite, LLC

SDA T3 Program Manager

Reston, VA · On-site +1

$122K - $123K/yr

... and remote operations all rely on Iridium to stay connected. We take our responsibility for ... Work with senior management to develop strategic plans associated with the development and ...

INIT MENA

Director of Operations

Chesapeake, VA · On-site +1

$145K - $165K/yr

In this role, you will manage a team of Technical Operations Managers dedicated to supporting ... Exceptionally qualified applicants in other locations will be considered for remote or hybrid ...

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Showing results 21-40

All JobsOperations JobsRemote Operations Manager JobsRemote Operations Manager Jobs in Virginia

Remote Operations Manager information

See Virginia salary details

$30.7K

$62.9K

$117.5K

How much do remote operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote operations manager in Virginia is $62,912.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $76,800.00 per year, depending on experience, location, and employer.

What does a remote operations manager do?

The job duties of a remote operations manager involve managing a production process or the provision of a service. As a remote operations manager, you work from home to monitor business operations, plan a budget, and come up with strategies to improve efficiency, quality, and profits. Some of your job responsibilities vary depending on the industry in which you work. In fields such as production, you oversee quality assurance (QA) operations. In all positions, you coordinate with employees and departments and run meetings virtually. Some jobs require you to visit work or production sites occasionally.

What is a remote operations manager?

A Remote Operations Manager is responsible for overseeing and coordinating business operations from a remote location rather than a traditional office setting. This role typically involves managing teams, workflows, and processes to ensure efficiency, productivity, and alignment with company goals, all while leveraging digital tools and communication platforms. Remote Operations Managers must be skilled in virtual leadership, project management, and problem-solving to effectively support distributed teams. Their duties often include monitoring key performance indicators, implementing process improvements, and ensuring smooth day-to-day operations despite geographical distances.

What is the difference between Remote Operations Manager vs Remote Project Coordinator?

AspectRemote Operations ManagerRemote Project Coordinator
ResponsibilitiesOversees daily operations, manages teams, ensures efficiencyAssists in project planning, coordinates tasks, tracks progress
Required SkillsLeadership, strategic planning, process optimizationCommunication, organization, scheduling
CertificationsOperations management, project management (e.g., PMP)Project management certifications (e.g., CAPM, PMP)
Work EnvironmentRemote, cross-functional teams, management levelRemote, project teams, coordination role

The Remote Operations Manager focuses on overseeing overall operations and team management, requiring strategic and leadership skills. In contrast, the Remote Project Coordinator supports project execution, emphasizing organization and task coordination. Both roles often require project management certifications and operate in remote, team-based environments, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a remote operations manager, and why are they important?

To succeed as a Remote Operations Manager, you need strong leadership, project management, and organizational skills, usually supported by a relevant degree and operations experience. Familiarity with remote collaboration tools like Slack, Asana, and Zoom, as well as knowledge of workflow management systems, is essential. Excellent communication, problem-solving abilities, and a high degree of self-motivation help you effectively lead distributed teams. These competencies are critical for ensuring operational efficiency, team alignment, and successful delivery of business objectives in a remote environment.

How do remote operations managers effectively oversee distributed teams and ensure smooth workflow?

Remote Operations Managers typically rely on digital collaboration tools and clear communication protocols to coordinate team activities across different locations. They schedule regular virtual check-ins, set clear expectations, and monitor progress using project management software. Building trust and fostering engagement are crucial, as is being proactive in addressing time zone differences and potential communication barriers. This role often requires adaptability and strong problem-solving skills to maintain team cohesion and operational efficiency in a remote environment.
More about Remote Operations Manager jobs
What are the most commonly searched types of Remote Operations jobs in Virginia? The most popular types of Remote Operations jobs in Virginia are:
What are popular job titles related to Remote Operations Manager jobs in Virginia? For Remote Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Operations Manager jobs in Virginia look for? The top searched job categories for Remote Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Remote Operations Manager jobs? Cities in Virginia with the most Remote Operations Manager job openings:
Remote Operations Manager jobs near you
Infographic showing various Remote Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 2% Hybrid, and 98% Remote job distribution, with an average salary of $62,912 per year, or $30.2 per hour.

Operations Lead (Enterprise Platforms)

ICF

Reston, VA • Remote

Full-time

Posted 13 days ago

Job description

Please note:This role is contingent upon contract award. While it is not an immediate opening, we are actively interviewing and extending contingent offers in anticipation of award.

Our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal and commercial clients. ICF combines deep domainexpertisewith innovative technologies to design, build, modernize, andoperatemission-critical systems that improve operational efficiency and customer experience.

ICF is seeking an experiencedOperations Leadto oversee day-to-day operations for a large federal contact center while leading the operational transformation required to modernize andconsolidatemultiple customer support organizations into a unified enterprise customer engagement capability.

Working closely with the Program Manager and Government stakeholders, the Operations Lead will provide leadership for contact center operations, workforce management, quality assurance, training, and knowledge management while guiding the operational integration and continuous improvement of customer support services. The successful candidate willpossessstrong operational leadership skills, business acumen, and experience leading large contact center organizations through modernization and organizational change.

Job Location

Remote work within the United States is authorized.Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF doesmonitoremployee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Key Responsibilities

  • Lead day-to-day operations for a large federal contact center supporting Tier 1 and Tier 2 customer support services while driving operational transformation and modernization initiatives.

  • Provide leadership and supervision for managers responsible for customer support operations, workforce management, quality assurance, training, and knowledge management.

  • Ensure operational performance meets contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality standards, customer experienceobjectives, and other performance metrics.

  • Drive operational consistency, process standardization, and consolidation of customer support functions into a unified enterprise operating model.

  • Lead operational readiness activities supporting modernization initiatives, technology deployments, service transitions, and organizational change.

  • Monitor operational performance,identifyrisks, and implement corrective actions to improve operational efficiency and customer outcomes.

  • Build collaborative relationships with Government stakeholders, program leadership, operational teams, and service delivery partners to ensure successful program execution.

  • Prepare operational dashboards, reports, and leadership briefings that communicate operational performance, trends, and recommendations.

Basic Qualifications

  • Ability to obtain andmaintaina Public Trust determination.

  • Mustresidein the United States, and work must be performed within the United States.

  • Bachelor's degree from an accredited institution or equivalent combination of education and experience.

  • 8+ years of experience leading enterprise contact center or customer engagement operations, including responsibility for operational performance, workforce leadership, and service delivery.

  • 5+ years of experience leading managers or supervisors responsible for customer support operations

Preferred Qualifications

  • Experience supporting Tier 0 service capabilities, including call deflection, service demand analysis, process automation, and continuous service improvement.

  • Experience overseeing workforce management, quality assurance, training, and knowledge management functions.

  • Experience managing operational performance using Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality metrics, and customer satisfaction measures.

  • Experience leading operational transformation, service modernization, or organizational change initiatives.

  • Experience supporting federal government customer engagement or contact center programs.

  • Experience leading contact center consolidation, modernization, or operational transformation initiatives.

  • Experience supporting omnichannel customer engagement environments.

  • Experience with customer relationship management (CRM), IT service management (ITSM), or customer engagement platforms.

  • Lean Six Sigma, ITIL Foundation, Project Management Professional (PMP), or other relevant operational management certifications.

Professional Skills

  • Demonstrated leadership and supervisory experience leading multidisciplinary operational organizations.

  • Strong business acumen with the ability to balance customer expectations, operational priorities, contractual requirements, and organizationalobjectives.

  • Excellent communication, stakeholder engagement, and relationship management skills.

  • Strong analytical and problem-solving skills with the ability to make data-driven operational decisions.

  • Ability to lead teams through organizational change whilemaintainingoperational performance and customer satisfaction.

  • Proven ability to foster collaboration across operations, workforce management, quality assurance, training, knowledge management, and program leadership.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$174,701.00 - $296,992.00Nationwide Remote Office (US99)

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