NOC Engineer โ Tier IIIย
Department:ย Networks Operationsย
POSITION SUMMARYย
The NOC Engineer โ Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, andย escalationย leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands-on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations. We are currently hiring for 1 open position.
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RESPONSIBILITIESย
- Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.ย
- Lead triage and advanced troubleshooting of complex network events,ย identifyingย rootย causesย and driving quick resolution.ย
- Coordinate escalations with internal engineering, field operations, and external vendors.ย
- Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.ย
- Conduct proactive network performance analysis, capacity planning, and optimization.ย
- Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.ย
- Oversee change management, upgrades, and maintenance windows to minimize service impact.ย
- Maintainย detailed documentation, runbooks, and process improvements for network operations.ย
- Ensureย SLA adherence, service availability, and MTTR targets are consistently achieved.ย
CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.
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REQUIRED QUALIFICATIONSย
- 8โ10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.ย
- Deepย expertiseย in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).ย
- Hands-on experience with:ย
- Juniper (Junos), Cisco, andย MikroTikย platforms.ย
- Calix XGS-PON and access/aggregation network management systems.ย
- Fixed wirelessย and LTE platforms such as Cambium,ย Telrad, or similar.ย
- Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalentย a plus).ย
- Strong understanding of network monitoring, alerting, and telemetry tools.ย
- Proven ability to lead technicalย responseย during major incidents and guide NOC teams through resolution.ย
- Bachelorโs degree in computer science, IT, or equivalent experience preferred.ย
JOB DETAILS AND PHYSICAL REQUIREMENTSย
- Thisย has no travel requirements.ย
- Mustย be authorized toย work in the United States.ย
- This is aย staffย position.ย
- This is aย Nonexempt position.ย
- This is a Full-Time position.ย
- This is a Remoteย position.ย
- The schedule for this position isย based on company requirements for the role.ย At thisย timeย the schedule is Monday through Friday withย occasionalย weekend availabilityย as needed to fulfill the core duties of the role.ย
- This position requires the ability toย sit and workย at a desk for extended periods of time, using a computer and other office equipment.ย
- This position requires the ability to perform fine motor tasks, such as typing or using a mouse, forย extendedย period of time.ย
ABOUT VEROVero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICESVero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employeeโs Form I-9 to confirm work authorization. For more information about E-Verify, please visit:ย www.e-verify.gov
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
CORE COMPETENCY DEFINITIONSSafety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly.ย At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.ย
Results-oriented:ย Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
Vero Fiber
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