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Remote Merchant Assistant Jobs (NOW HIRING)

Easy Pay Direct

Certified Payment Specialist

Austin, TX · On-site +1

Remote Role, but willing to support and assist anyone open to relocating to Austin TX. Minimum Requirements: * Prior experience in 'High-Risk' merchant services needed * Prior experience managing a ...

Gardens Alive

Product Specialist

Tipp City, OH · Remote

... to internal teams including Merchandising, Marketing, and Operations. Assist with vendor ... This is a remote/hybrid position that requires a quiet, distraction-free area from home with high ...

Payarc LLC

Client Engagement Specialist

Greenwich, CT · Remote

... remote technical support for various payment terminals and payment gateways, along with assisting ... Independently assist merchants/agents with any issues that arise, including questions regarding ...

Brex

Engineering Manager, AI - Brex Assistant

Seattle, WA · On-site +1

$240K - $300K/yr

As a perk, we also have up to four weeks per year of fully remote work! Responsibilities * Lead and ... merchant data). * Set and uphold a high bar for reliability, correctness, and UX in non ...

Affirm

Compliance Lead, Network Growth

$115K - $165K/yr

Collaborate closely with the Merchant Risk team to identify, assess, and mitigate compliance risks ... The majority of our roles are remote and you can work almost anywhere within the country of ...

First Citizens Bank

Senior Java Engineer (Remote)

Carolina, RI · Remote

$125K - $165K/yr

... Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ... Coordinate and assist with troubleshooting of code defects, data errors and configuration problems ...

First Citizens Bank

Senior Java Engineer (Remote)

Phoenix, AZ · On-site +1

$119K - $157K/yr

... Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ... Coordinate and assist with troubleshooting of code defects, data errors and configuration problems ...

First Citizens Bank

Senior Java Engineer (Remote)

Phoenix, AZ · Remote

$119K - $157K/yr

... Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ... Coordinate and assist with troubleshooting of code defects, data errors and configuration problems ...

First Citizens Bank

Senior Java Engineer (Remote)

Phoenix, AZ · Remote

$119K - $157K/yr

... Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ... Coordinate and assist with troubleshooting of code defects, data errors and configuration problems ...

First Citizens Bank

Senior Java Engineer (Remote)

Carolina, RI · Remote

$125K - $165K/yr

... Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ... Coordinate and assist with troubleshooting of code defects, data errors and configuration problems ...

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All JobsRemote Merchant Assistant Jobs

Remote Merchant Assistant information

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How much do remote merchant assistant jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for remote merchant assistant in the United States is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Merchant Assistant, and why are they important?

To thrive as a Remote Merchant Assistant, you need strong organizational skills, attention to detail, and experience in e-commerce or retail operations, often supported by a relevant associate's degree or equivalent experience. Familiarity with online retail platforms, inventory management systems, and spreadsheet software like Excel is typically required. Excellent communication, time management, and problem-solving abilities are essential soft skills for supporting merchants remotely. These competencies ensure efficient merchant support, accurate data management, and smooth online store operations in a virtual environment.

What are Remote Merchant Assistants?

Remote Merchant Assistants are professionals who support online retail businesses by managing tasks such as product listings, order processing, customer inquiries, inventory tracking, and coordinating with suppliers, all while working from a remote location. They help merchants maintain smooth daily operations on e-commerce platforms, improve customer service, and optimize sales processes. This role typically requires strong organizational skills, familiarity with e-commerce tools, and excellent communication abilities.

What are some common challenges faced by Remote Merchant Assistants, and how can they be addressed?

Remote Merchant Assistants often face challenges such as coordinating effectively across different time zones, maintaining clear communication with merchants, and staying organized while managing multiple online storefronts. To address these, it's important to use robust project management and communication tools, establish regular check-ins with team members, and create clear documentation of processes and tasks. Proactively setting expectations with merchants and leveraging automation for routine activities can also help streamline workflows and reduce errors.

What is the difference between Remote Merchant Assistant vs Remote Customer Service Representative?

AspectRemote Merchant AssistantRemote Customer Service Representative
Primary RoleSupports merchant operations, manages product listings, processes ordersHandles customer inquiries, resolves issues, provides product information
Required SkillsE-commerce platform knowledge, organizational skills, basic sales understandingCommunication skills, problem-solving, product knowledge
Work EnvironmentOnline, e-commerce platforms, merchant portalsOnline, customer service software, communication channels
Common EmployersOnline retail stores, marketplaces, e-commerce companiesRetail companies, customer service centers, online brands

While both roles are remote and involve online work, the Remote Merchant Assistant focuses on supporting merchant operations and product management, whereas the Remote Customer Service Representative primarily handles customer inquiries and support. Understanding these differences helps job seekers target the right position based on their skills and career goals.

More about Remote Merchant Assistant jobs
What cities are hiring for Remote Merchant Assistant jobs? Cities with the most Remote Merchant Assistant job openings:
What are the most commonly searched types of Remote Merchant jobs? The most popular types of Remote Merchant jobs are:
What states have the most Remote Merchant Assistant jobs? States with the most job openings for Remote Merchant Assistant jobs include:
What job categories do people searching Remote Merchant Assistant jobs look for? The top searched job categories for Remote Merchant Assistant jobs are:
Remote Merchant Assistant jobs near you
Infographic showing various Remote Merchant Assistant job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $40,672 per year, or $19.6 per hour.
Certified Payment Specialist

Certified Payment Specialist

Easy Pay Direct

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Retirement

Posted 17 days ago

Job description

Certified Payment Specialist
Salary $70,000-$75,000 + Monthly Commissions + Benefits (OTE: 85k-100k)
Overview
We are seeking a results-driven Certified Payment Specialist to enhance client onboarding, profitable growth of accounts, and client management. In this role, you will onboard qualified merchants, work with underwriters, help new clients go live, ensure effective product utilization, act as the primary point of contact dedicated to assigned high-value merchants and maintain long-term relationships to drive account retention and growth
What It Means to Be a Certified Payment Specialist
As a Certified Payment Specialist, you will join a uniquely trained team that navigates the complexities of merchant services, especially in high-risk environments. You will gain valuable experience with diverse business models, marketing strategies, and technical solutions, allowing you to understand enterprise-level payment structures. We will support your growth through comprehensive research, case studies, and training on cutting-edge technologies, ensuring you can apply this knowledge effectively.
Key Responsibilities:
  • Merchant Onboarding: Guide verification calls, guide merchants through the onboarding process, verify documents, and create personalized 12-month Payment Strategies for new clients.
  • Liaising with Underwriters: Act as a primary point of contact between merchants and underwriters, facilitating new account approvals and managing existing assigned accounts.
  • Cross Collaboration: Build and maintain strong relationships with prospects, clients, underwriters, and internal support staff to enhance teamwork and drive success.
  • Strategic Planning: Process applications, establish rapport, set expectations for transaction volume and banking diversification, and proactively address risk issues.
  • Efficiency Focus: End-goal oriented, with the ability to accomplish tasks in the fewest steps possible-aiming for one-call closes and collecting all necessary documents and information in a single interaction to maximize efficiency
  • Account Performance: Track key merchant account metrics, including chargebacks and declines, ensuring alignment with the Payment Strategy.
  • Account Management: Follow up on Payment Strategy milestones and maximize MID utilization within the EPD footprint.
  • Account Retention: Conduct salvage efforts for closed accounts and assist in sourcing alternative processors as needed.
  • Referral Pipeline: Build and nurture a referral pipeline to attract additional business and expand the client base.

Support and Activities:
  • Engage in active learning through training and mentoring to improve personal effectiveness, ongoing self-development as well as that of the CPS team and the company.
  • Participate in delivering training and providing constructive input to peers.
  • Contribute to projects aimed at enhancing the effectiveness of sales, the CPS group, and the company, including providing feedback on SOPs and supporting initiatives to improve closure rates.

Location: Remote Role, but willing to support and assist anyone open to relocating to Austin TX.
Minimum Requirements:
  • Prior experience in 'High-Risk' merchant services needed
  • Prior experience managing a dedicated book of high-value merchants a plus
  • Underwriting experience is a plus
  • Proven track record working with High-Risk businesses
  • Excellent communication skills - written and verbal
  • Tech-savvy - in-depth experience with CRMs and industry systems

Preferred Skills:
  • Risk Management
  • Sales Support
  • Underwriting
  • Systems Oriented
  • Attention To Detail
  • Quick Thinker

Benefits:
  • Health & Dental Insurance
  • 401(K) with company match
  • Unlimited upward potential

About Easy Pay Direct:
Easy Pay Direct is a leading e-commerce payments company, enabling entrepreneurs to sell products online.
Easy Pay Direct was founded in 2012 by an Entrepreneur who understands the growing demand of e-commerce, with the vision to build a scalable, powerful online business. Located in the heart of Austin, Texas, in the midst of several restaurants, bars, coffee shops and food trucks.

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