2

Remote Merchant Assistant Jobs in Michigan (NOW HIRING)

From working capital loans and merchant cash advances to lines of credit, we offer a suite of ... Flexible working conditions, including remote or hybrid work * 4 weeks of PTO on day one * 8 Paid ...

Remote Merchant Assistant information

What is a remote merchant assistant?

Remote Merchant Assistants are professionals who support online retail businesses by managing tasks such as product listings, order processing, customer inquiries, inventory tracking, and coordinating with suppliers, all while working from a remote location. They help merchants maintain smooth daily operations on e-commerce platforms, improve customer service, and optimize sales processes. This role typically requires strong organizational skills, familiarity with e-commerce tools, and excellent communication abilities.

What are the key skills and qualifications needed to thrive as a remote merchant assistant?

To thrive as a Remote Merchant Assistant, you need strong organizational skills, attention to detail, and experience in e-commerce or retail operations, often supported by a relevant associate's degree or equivalent experience. Familiarity with online retail platforms, inventory management systems, and spreadsheet software like Excel is typically required. Excellent communication, time management, and problem-solving abilities are essential soft skills for supporting merchants remotely. These competencies ensure efficient merchant support, accurate data management, and smooth online store operations in a virtual environment.

What are some common challenges faced by remote merchant assistants, and how can they be addressed?

Remote Merchant Assistants often face challenges such as coordinating effectively across different time zones, maintaining clear communication with merchants, and staying organized while managing multiple online storefronts. To address these, it's important to use robust project management and communication tools, establish regular check-ins with team members, and create clear documentation of processes and tasks. Proactively setting expectations with merchants and leveraging automation for routine activities can also help streamline workflows and reduce errors.

What is the difference between Remote Merchant Assistant vs Remote Customer Service Representative?

AspectRemote Merchant AssistantRemote Customer Service Representative
Primary RoleSupports merchant operations, manages product listings, processes ordersHandles customer inquiries, resolves issues, provides product information
Required SkillsE-commerce platform knowledge, organizational skills, basic sales understandingCommunication skills, problem-solving, product knowledge
Work EnvironmentOnline, e-commerce platforms, merchant portalsOnline, customer service software, communication channels
Common EmployersOnline retail stores, marketplaces, e-commerce companiesRetail companies, customer service centers, online brands

While both roles are remote and involve online work, the Remote Merchant Assistant focuses on supporting merchant operations and product management, whereas the Remote Customer Service Representative primarily handles customer inquiries and support. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What are popular job titles related to Remote Merchant Assistant jobs in Michigan?

For Remote Merchant Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Merchant Assistant jobs in Michigan look for?

The top searched job categories for Remote Merchant Assistant jobs in Michigan are:

What cities in Michigan are hiring for Remote Merchant Assistant jobs?

Cities in Michigan with the most Remote Merchant Assistant job openings:

SBA Business Development Officer I

FIRST MERCHANTS

Farmington Hills, MI • Remote

$82K - $113K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


First Merchants Bank rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

89th of 174 rated banks


Job description

First Merchants Bank is seeking a SBA Business Development Officer I to join our team! This position can be remote within our operational footprint. This position is a development program for recent college graduates to develop communication, financial analysis and pipeline generation skills in preparation for promotion to a full Business Development role upon completion. As part of this program, participants will assist current senior BDO’s with file management, work with customers to obtain documentation, provide assistance with financial analysis, complete assignments and assume responsibilities of various tasks; including the delivery of a superior customer experience, Participants will complete the NAGGL SBA Lender training course, and will complete mentoring and coaching tasks, while learning all bank of policies and procedures.

As part of this role, you will:

  • Collaborate with immediate supervisor and/or training mentor to complete assigned curriculum and a Career Growth Planner (CGP).
  • Lead and/or participate in various projects.
  • Complete each phase of the program, a skills assessment, and demonstrate knowledge of competency in discussion with a SBA Business Development Director.
  • Participate in trainee development meetings and/or conferences; lead designated discussion groups.
  •  Serve in place of absent BDO’s as needed.
  • Travel to banking centers, regional operations sites, and additional meeting locations.
  • Collaborate with SBA Business Development Director to promote the bank through community involvement and leverage contacts to create a pipeline of new business opportunities.
  • Identify and cultivate relationships with external referral sources to maintain a consistent pipeline of high-quality new SBA loan transactions.
  • Work with prospective borrowers to collect required documents; organize and save documents per team protocols ensuring proper security measures of any sensitive or personally identifiable information.
  • Work with borrowers to address any character issues by obtaining written explanations and any additional documentation required by the SOP.
  • Participate in initial “kick-off” call with borrower and Underwriter for each loan.
  • Assist Underwriters and Closers, as necessary, to gather required documentation and ensure borrower cooperation.

To be successful in this position, we require the following:

  • Bachelor's degree

First Merchants offers the following:

  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

 

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!


What First Merchants Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom