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Remote Loss Mitigation Jobs (NOW HIRING)

First American

$23.37 - $31.15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Also known as the Single Point of Contact (SPOC) within Loss Mitigation, you will act as the ... Pay Range: $23.37 - $31.15 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Senior Collections Specialist - ServiceMac

Iowa, LA · On-site +1

$23.37 - $31.15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Also known as the Single Point of Contact (SPOC) within Loss Mitigation, you will act as the ... Pay Range: $23.37 - $31.15 Hourly, Remote This hiring range is a reasonable estimate of the base ...

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How much do remote loss mitigation jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote loss mitigation in the United States is $23.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.40 per hour, depending on experience, location, and employer.

What is a remote loss mitigation?

A Remote Loss Mitigation job involves working from home to help borrowers manage and avoid loan defaults or foreclosures. Professionals in this role assess financial situations, review loan modification options, and negotiate repayment plans with customers. They communicate with borrowers via phone or email, analyze financial documents, and ensure compliance with lender and regulatory guidelines. Strong analytical, negotiation, and customer service skills are essential. This role is typically found in mortgage lending, banking, or financial services industries.

What are the key skills and qualifications needed to thrive in remote loss mitigation?

To thrive as a Remote Loss Mitigation specialist, candidates typically need experience in mortgage servicing, risk assessment, and familiarity with foreclosure prevention strategies, often supported by a background in finance or real estate. Proficiency with loan servicing software, CRM systems, and knowledge of regulatory guidelines such as CFPB or HUD are highly valuable. Outstanding communication, problem-solving abilities, and empathy help build rapport with borrowers and coordinate effectively with internal teams. These skills and qualities are crucial for accurately assessing financial hardship, negotiating solutions, and helping both the lender and the borrower avoid financial losses.

What are some common challenges faced in remote loss mitigation, and how can I prepare for them?

Remote Loss Mitigation professionals often encounter situations involving distressed borrowers, tight regulatory timelines, and the need to manage multiple cases simultaneously. Success in this role requires strong organizational skills and the ability to adapt communication styles to help borrowers feel comfortable discussing sensitive financial matters. Staying current on industry regulations and lender-specific policies will help you navigate complex cases more efficiently. Being proactive in problem-solving and maintaining a customer-focused mindset can greatly improve outcomes for both the borrower and the organization. Regular training, collaboration with team members, and leaning into available resources are excellent ways to prepare for these challenges.

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Remote Loss Mitigation jobs near you
Infographic showing various Remote Loss Mitigation job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,422 per year, or $23.8 per hour.

Mortgage Assistance Specialist

Flat Branch Home Loans

Remote

Full-time

Posted 25 days ago

Job description

Job Type
Full-time
Description
Basic Description: The Mortgage Assistance Specialist position is responsible for reaching out to customers to collect payment(s) for past due mortgage accounts. The position may also involve counseling customers on Loss Mitigation. The position may encompass handling task(s) from other areas or projects within Servicing.
This is a fully remote position. We are looking to fill this position in one of the following states that we have offices in: AR, FL, IA, KS, MI, MO, NE, OK, TN, TX.
Responsibilities:
  • Listens to customer's story and determines collection strategy; endeavors to collect payments.
  • Makes collection calls and/or creates correspondence in regards to agency specific timelines
  • Develops basic action plans, techniques and strategies to minimize loss.
  • Maintains accurate records of the results of customer contacts on the automated collection system.
  • Provides customer service regarding basic collection issues.
  • Strong knowledge of federal and state laws and all regulatory and servicing requirements dealing with debt collection.
  • Basic knowledge about Loss Mitigation on agency loans: FNMA/FHLMC/FHA/VA/USDA
  • Reduces delinquency(s) for assigned accounts
  • Enlists the efforts of management when necessary to accelerate the collection process.
  • Scans, files, and re-files reports and documents in the bank's imaging system as related to default services tasks performed.

Requirements
Qualifications:
Education:
  • 2+ years of mortgage experience required.
  • 2+ years of direct experience in Default/Collections
  • Must have working knowledge of mortgage documents & an understanding of the mortgage life cycle.
  • Ideal candidate with have general understanding on servicing agency loans: FNMA/FHLMC/FHA/VA/USDA

Competencies/Other Skills:
  • Quality: demonstrates attention to detail, a high degree of self-motivation and initiative.
  • Building and developing relationship with strong customer service skills
  • Judgment: Problem solving, discretion and judgment skills to discover source of exceptions
  • Compliant: To be able to quickly and independently interpret and apply policy and regulations

Apply